“Free Samples SHOUDN'T BE FOR SALE!! But somehow, they ask you to pay £5 (for a 1 day in-store beauty meeting) in order to get some free samples after, which , may I remind you, ARE NOT FOR SALE! But for me this is an obvious way of seling them.
Beauty counters in shops like Boots, Debenhams and House of Fraser often have a few samples put aside for customers who want to try before they buy. All you have to do to get such, is ASK. Most companies have sample sizes which are offered at no charge. ( e.g.Estee Lauder, Chanel, Clinique, Christian Dior, Sephora and La Mer ).
Brands offer samples as a way to encourage customers to try something new, hoping that once we’ve tried it, we’ll get hooked and sign up for the full size. Maybe Debenhams should be more flexible when it comes to giving away some echantillons gratuits.”
“HAVE MADE 2 SEPERATE PURCHASES IN THE PAST MONTH 1 OF THESE DID HAVE TO BE RETURNED BUT THAT WAS ONLY BECAUSE THE ITEM WAS TO SHORT FOR MYSELF THE RETURN POLICY IS SO EASY TO DO AND DEBENHAMS KEEP YOU UPDATED FROM THE MOMENT YOU MAKE YOUR PURCHASE WHAT AMAZING SERVICE AND WHEN ORDERING YOU CAN HAVE NEXT DAY DELIVERY WHICH IS FANTASTIC THE WEBSITE IS EASY TO USE AND WELL SET OUT AND ORDERING IS EASY AS WELL WHEN I VISIT MY LOCAL TOWN CENTER DEBENHAMS IS THE FIRST PLACE I GO INTO AND MOST TIMES THE ONLY 1 BECAUSE THEY HAVE EVERYTHING I WANT AND NEED AND THAT I CAN ALSO DO AND PURCHASE ONLINE AS WELL MANY THANKS”
“online purchase not delivered on the day it should have been. An hour on the phone to their customer services got me nowhere. Its down to a fault with their computer”
“I bought a tripp suitcase in September 2016 and it was starting to come apart in May 2018. I took it back to Debenham in Northampton where they offered me a refund or a replacement without any quibble. I chose a replacement which was £7 cheaper and walked out with a new case (with a new five year guarantee ) and a refund for the difference. I am very happy with the service that I received in Debenhams.”
“My son anď I went to look for a suit for his prom at bond st branch london. The young man who served us was unbelievably helpful, he new what size my son was just by looking at him, nothing was to much trouble and he now where eveything was in his department.Excellent service from the young man.”
“My husband and I love to lunch in Debebhams Restaurant. We have always found the staff there polite and very helpful. They do a fantastic job. Our favourite lunchtime meal is the superb cod, chips and peas with their generous portion of tartar sauce. Their lovely mugs of cappuccino complete our meal. Debebhams Lincoln is always our first port of call when we visit Lincoln. I recently had to return an item and the exchange was carried out with no trouble whatsoever. Thank you for a wonderful shopping experience each time we have shopped with you.”
“If your face doesn’t fit in the store then your treated like something on your shoe. Was in local store and 4 (four) staff members followed us around for at least 5 minutes no more than 6 feet from us at all times. We left the store. Never been in any of their stores since and neither has any of friends or relatives. Perhaps their sales fell so much because the staff intimidate and basically chase customers out the store. Not surprised about the news I heard today after my experience. When you complain to them they never get back in contact with you.”
“It is worth being a Debenhams card holder!
Debenhams have excellent sales for card holders, who are usually given an extra percentage discount.
In my experience goods I have ordered nave arrived earlier than anticipated in to my local store for me to collect.
Anything which I have needed to return is dealt with promptly and pleasantly and my account credited appropriately.
One can have a paper onvoice or e mail copy for records.
The card services internet staff are pleasant too.
I”
“I visited the Liverpool store at Debenhams last week at the clinique counter. I was immediately served by Daniel, who was not only polite and informative but gave me a very good makeover. I was so impressed by his knowledge of the products that I purchased every item used by him which was several.
His customer service was excellent.”
