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Debenhams Reviews

2.9 Rating 1,507 Reviews
46 %
of reviewers recommend Debenhams
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Debenhams 1 star review on 24th June 2025
Saira
Debenhams 1 star review on 15th January 2025
Cris
Debenhams 1 star review on 24th December 2024
Anonymous
Debenhams 1 star review on 27th November 2024
Anonymous
Debenhams 1 star review on 27th November 2024
Anonymous
Debenhams 1 star review on 23rd September 2024
Dee Black
Debenhams 1 star review on 13th September 2024
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
I found customer service really unsatisfactory. The insurance had a lot of add on charges, i only went through with the insurance because I was working and didn't have time to look elsewhere.
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(Car Insurance) - Posted 7 years ago
Good service. Delivered quickly. Well packaged.
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Posted 7 years ago
the process of selecting cloths and ordering them was surprisingly simple - because I am a large size many of the stores do not stock my clothes size. I was really pleased to find the website did and ordering clothes that fit was brilliant. The service provided by Debenhams was excellent.
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Posted 7 years ago
Good quality, good selection, helpful staff
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Posted 7 years ago
Great selection of clothes and houseware. Good quality and reasonable prices...
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Posted 7 years ago
The choice of products and size options was great. Plus free delivery over £40 and simple efficient returns process. Only negative was some items (swimsuits) were a bit short in the body.
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Posted 7 years ago
I got the perfect quote affordable really happy
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Posted 7 years ago
Quick delivery and easy returns
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Posted 7 years ago
store was a little untidy and not great service on tills but had plenty of stock
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Posted 7 years ago
Hopeless customer service
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Posted 7 years ago
Very painless ordering process, quick delivery, easy returns
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Posted 7 years ago
Pooor service !!!!! Waiting 3 weeks for my item to arrived , still waiting foe my money to be back on my account .. spoken with 3 different people and every single one was telling me different things... joke ...
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Posted 7 years ago
Purchased chair and parts were missing would not just send parts had to send whole chair back and reorder. Sent back didn’t reorder
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Posted 7 years ago
Really like this shop. Staff very friendly and helpful.
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Posted 7 years ago
I managed to get what I wanted
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Posted 7 years ago
I needed to change my bespoke item order, and although it was a long-winded process they did ensure I was helped and left a happy customer. Also, the delivery process with Wincanton is second to none. If only all delivery services were that good.
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Posted 7 years ago
Very quick delivery on a order I made on Saturday - delivered on Monday. Easy ordering process. Have used them often and when I have had to return goods, it has been hassle-free.
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Posted 7 years ago
Fast & easy - emails sent to let you know how the delivery process was going.
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Posted 7 years ago
Good Discounts and offers
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Posted 7 years ago
Tassimo Vivy were £100 but some dropped to £40. It's only 700ml tank and you're filling it after only 2 drinks. I had one previously that was at least twice the tank size and that machine cost less than £100. How times have changed. Wouldn't have paid £100 for it but £40 Was a good deal. Lovely tasting coffee.
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Posted 7 years ago
Debenhams is rated 2.9 based on 1,507 reviews