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Debenhams Reviews

2.6 Rating 1,725 Reviews
40 %
of reviewers recommend Debenhams
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Debenhams 1 star review on 20th February 2026
Peed Off.
Debenhams 1 star review on 20th February 2026
Peed Off.
Debenhams 1 star review on 18th January 2026
Vladislavs Iziks
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 10th September 2025
Lynn Birrell
Debenhams 1 star review on 21st August 2025
Sharona
35
Anonymous
Anonymous  // 01/01/2019
“Very complicated system to buy or make payments that did not always work and inflexible options to choose dates for Direct Debit”
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(Car Insurance) - Posted 8 years ago
“I. choose Debenhams as they were one of the online options and the cover and price were very good I will renew my insurance with them when my policy runs out .”
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(Car Insurance) - Posted 8 years ago
“I made an order online recently. Goods came back within days, was very happy with their service.”
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Posted 8 years ago
“Always can buy beautiful clothes and my size .. 6 .. best stores is Debenhams”
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Posted 8 years ago
“I got beautiful bedding in their sale. This made me very happy.”
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Posted 8 years ago
“Good value”
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(Car Insurance) - Posted 8 years ago
“The sizes that are stated fit perfectly for my family. Good judge on the sizing. Wonderful range from clothes to household items”
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Posted 8 years ago
“Items came quickly. It helped that the returns labels were in the parcel.”
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Posted 8 years ago
“Quality goods , first rate customer service,free returns , cannot be better.”
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Posted 8 years ago
“I bought two jackets for my mums 83rd birthday in different sizes. Later I returned the one she didn't want, the other one was perfect!. The staff always return and exchange purchases without any quibble, whilst I was there I noticed a lovely dress for myself and a pair of boots for my daughter which I purchased using a voucher . Absolute bargains and very good quality. I can get items and gifts for the whole family at Debanhams. Excellent service”
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Posted 8 years ago
“Great clothes for 9-11 year old girls - not all grey and black. Decent range - great value”
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Posted 8 years ago
“Good quality products and reasonable prices.”
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Posted 8 years ago
“I am able to order from many suppliers and have the items delivered,either to my home,post free using my Debenhams card, or to a local store at my convenience, I recently had a problem with some boots that I bought and it was dealt with very quickly and to my satisfaction.I ordered a shirt this week and it was in store the next day.Also a bonus is that one receives money off vouchers for buying from them.”
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Posted 8 years ago
“Ordered 3 items in the sale, collected parcel from the store, although the bag had my name/address on it the items inside were not mine and the invoice addressed to someone else, they could not send me the goods I originally ordered because they were out of stock, all I got was an apology, no discount offered on a future purchase or gift card, just an apology.”
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Posted 8 years ago
“Great service”
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Posted 8 years ago
“Hereford store nicely laid out, stuff easy to find, staff helpful. What more do you want?”
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Posted 8 years ago
“Very helpful lady at till, told me everything I need to know, and although told me of store card was not pushy at all.”
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Posted 8 years ago
“I bought the Homedics Comfort neck & shoulder heat massager and it is such a joy to use as I suffer from neck and shoulder pain and this really works, delivery was quick and I use it every day.”
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Posted 8 years ago
“Fantastic choice of items available throughout the store & website .”
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Posted 8 years ago
“Everything was very smoothly carried out in my policy transaction”
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(Car Insurance) - Posted 8 years ago
Debenhams is rated 2.6 based on 1,725 reviews