“We ordered from the website and the quality and value were excellent.
What impressed me was that if we wanted to return the item we could do so without quibble either post paid or directly to store.”
“Ordered school uniforms online and had to return some items to store, quick and easy process and staff were helpful finding correct sizes and arranging refund.”
“After waiting almost 15 minutes at the channel counter while the assistant was laughing and talking to someone who wasn't purchasing I decided to spend my money on Chanel parfum at boots this was the merry hill branch”
“We purchased a Chesterfield sofa from Debenhams earlier in the year. The sofa looked great, but the quality of the mattress is actually shocking. The springs come right through. Every guest we have had has mentioned it and one even moved to the floor during the night! ~We raised this with Debenhams and they sent someone to evaluate. The chap that came said that while there was not defect, the mattress was terrible... Debenhams closed the ticket and said that no fault had been found.... Absolutely terrible customer service!
In addition to this Debenhams keep trying to collect the Sofa, even though we are paying for it on a credit agreement.
Avoid at all costs!”
“The items I purchase from this store on-line or on the High St have always been of very good quality, I rarely have to send them back if bought on-line and they last.”
