“For the last few years I have been looked after by Nicola Smith - one of the Personal Shoppers at the Leicester store. She managed to find clothes to fit and make me feel good about myself when I was at my biggest and recently she has helped to update my wardrobe now that I am 4 stones lighter. The service I receive every time is amazing. Nicola has a chat about what I'm looking for and then leaves me in a spacious room with magazines and a hot drink whilst she goes hunting for outfits. There is never any pressure to buy and Nicola often brings clothes I would have never picked out but I end up loving them. I would recommend this free service to everyone - a real pamper time!”
“Was helped by a manager today Manpreet was great at giving advice on a outfit on the menswear department, I shopped in there last week very friendly staff.”
“Yesterday I received outstanding customer service from two very professional and kind female assistants, called Alix and Kim, in the Taunton make-up and beauty department.
They deserve the recognition and validation of a job well done - thank you ladies
Mrs W.J. Warcup”
“Visited the resturant, had a bottle of juice and a cup of tea. The first glass i was given for the juice was flithy, (the cashier, put it back where she got it from) the second glass was no better, I used a straw.on pouring the tea the milk jug was dirty on the inside, with what looked like dried vegtables.”
“They refused to resend a replacement for losing my order in the delivery process.
Was not offered any compensation for this failure of service.
On top of this the communication was robotic and disinterested.
A decent remedy would have been to refund and resend but they couldn't care less.
I would strongly avoid if you don't like being treated like a number.”
“I recently bought a Mantaray maxi dress from Debenham online. The discounted price was £36 & full price £45. The product is very shabby and cheap & no way could cost that much. This product is made in India & I can bet they won't cost more than £5 to import from India. People here in UK have no clue how much exaggerated & high price they are paying for a product which cost nothing at origin. By look & feel of the product I can see Debenham is making a killing by selling such products online & in store. This is pretty disgusting robbery.”
“I actually have used Debenhams for over 10 years and spent thousands but have noticed over the years their products and service us getting worse.
Take for instance the latest issue which means I will never shop with them again.
I ordered for click and collect to get a £5 voucher, usually I'd have the free delivery. So I drove to collect, received the voucher with my parcel and drove home. I collected the parcel on the afternoon of the 7th, and realised the following day the voucher had expired! What a con! Contacting customer services on the 9th I get told I can use the voucher up to the 8th! Well I knew that, totally useless and a total con! Never again”
“Visited Hastings Store today . Had the displeasure to encounter the worst customer service I have ever experienced , verging on the point of humiliation and rudeness! I will be taking my cosmetic/fragrance elsewhere.
If debenhams should wish to contact me I will be happy to give the employee name. I feel that some re-training is needed .”
“Debenhams online service is BAD! !waited all day for a delivery & now get told a customer service manager won't take my call to complain! Im going to complain till my fingers are sore.”
