“Few wks ago I bought a dress at the Newcastle branch for a wedding. I tried the dress on in store & loved it.I then hung it in my wardrobe until the day of the wedding which was yesterday only to discover on taking it out of the wardrobe to get dressed for the wedding discovered the security tag hadn,t been removed this caused me great distress. I rang the store immediately the manager of the fashion dept Steve arranged to come over too my home immediately & remove the tag he also brought me a gift of various perfumes he was exceptionally kind & full of apologies a lovely gentleman who went above & beyond thankyou first class customer service”
“The parcel was sent to the store and I was informed via email that my delivery was ready for collection. The items I had ordered were of a good quality. My only negative comment is the fact that each item came in a plastic bag and the underwear still had the hangers on them which I cannot use. It feel very wasteful!”
“I have visited to Debenhams in Romford. Their customer service are always worst compare to other shops in Romford. Some of their staff cannot even say "Please ","Sorry"or "Thank you". The company cannot teach basic manners. They have to change the way they talk. They should learn customer service from John Lewis.”
“I have just visited the fragrance department in the Warrington branch with my disabled mother looking for birthday presents and was served by an assistant by the name of Danielle (this might be misspelt)small with long blonde hair she is an excellent example of how a shop assistant should be enthusiastic and extremely helpful and encouraging to select the right product she made my mums visit very enjoyable would suggest she gets the award of shop assistant of the day thank you”
“Promised a text message with 2 hour delivery window no text so phoned only to be told that becasue my wife ordered it they would not tell me despite having all the order details what was happening to our delivery, my wife was working and I had to stay in all day waiting , guess what nothing arrived.
I wouldn't even go into a store to use the toilet . Rubbish service and rude operator
AVOID STRESS AVOID DEB'S”
“I was looking for a wedding outfit, and the lady at the fitting room was very helpful. She also gave her honest opinion which was much appreciated because sometimes you think something does look nice when to others it might not look so flattering. She helped me find a jacket & fascinator to go with it.”
