Debenhams Reviews

“ APPALING!! NOT A NAME TO TRUST ANYMORE Appalling! NOT NOT a name to trust NOT ANYMORE ordered well in time for their promised christmas delivery and guess what IT NEVER ARRIVED customer service impossible to contact whattsapp forbidden. messenger app no contact.Like many others its now christmas eve too late to buy replacement present totally spoilt christmas down to Debenhams ”

“ Complete scam. Ordered online 3 weeks ago, under a 3-5 day delivery. still not received my order, or an update. have emailed to cancel my order and had no acknowledgement or refund. Is Phillip Green still involved in this company as that would explain the shoddy service and complete Rip Off ”

“ Each one did not know what the status was, kept asking me for delivery receipt even though previous people had said the item had been received. ”

“ I ordered a watch 2 weeks ago and was promised and changed for next day delivery. Despite contacting Debenhams every couple of days they are no help whatsoever and keep asking for additional time to resolve. They will not honour my request for cancellation and refund despite numerous request. Avoid like the plague I will never use them again ”

“ A photo of deliever was sent to confirm delivery and it wasn't my house. ”

“ They sent me a broken mirror twice, then when I asked for a refund, they said they had sent me a third mirror. Over the next two months it did not arrive and they kept telling me I couldn't get a refund till it was delivered and I had refused delivery. In the end I contacted my bank and asked them to recall the payment. That's how I got my money back. Absolute disgrace! Buy elsewhere. ”

“ Which they expect me to be home all Sitting and waiting for the delivery to pick up the parts I have. ”

“ I wasn't given any information relating to delivery either on my computer or my phone Customer no ect. ”

“ i ordered a 90ml bottle of prada perfume intense...with nxt day delivery.. code freedel..!!!!...that was 4 days ago!!! it is now monday sept 23rd and im still waiting for my order????? i have evidence of the £116 you charged and took from my bank account!!!! what is going on please???????????????????? ”

“ Ordered items on 8th August,paid for delivery, Evri lost my parcel and Debenhams say they have 30 days to consider whether they will return my money as they have to investigate it. ”