Debenhams Reviews

“ Ordered suitcases for holiday 2 weeks before departure on a two day delivery time. ”

“ Took payment for an item that never arrived and kept insisting it was on the way despite tracking showing it had never been dispatched. Promised arrival by 9pm on a date that came & went without delivery. THEN they claimed item out of stock and would be refunded. Claimed to have issued refund for item without cost of delivery, then separately claimed delivery refunded as well. Still waiting for anything. ”

“ If I had read these reviews I woud never have ordered from Debenhams. - Utterly useless customer service on Messenger only - produce arrived too late for my Partner's birthday, having spent extra for fast delivery - apparently refund will take will take 19 days to process - what?!!! - I'm contacting my credit card company after 19 days if nothing comes through, which appears to be a common issue. ”

“ Order and Delivery Issues: • Order Placement and Delivery Expectation: I placed an order on February 24th, opting and paying for next-day delivery, which, according to your policy, guarantees delivery within two working days. ”

“ I placed an order for the "OSPREY LONDON The Small Grantham Waxed Canvas & Leather Washbag" at the advertised discounted price, paying the delivery fee as well. ”

“ I placed an order 2/12/25 with Express Delivery within 2 working days, 11 days later and it has still not arrived. I have been in contact with customer service via messenger numerous times and received the same response asking me to wait. No escalation of the complaint, no resolution offered. I will not be buying anything from Debenhams again. ”

“ APPALING!! NOT A NAME TO TRUST ANYMORE Appalling! NOT NOT a name to trust NOT ANYMORE ordered well in time for their promised christmas delivery and guess what IT NEVER ARRIVED customer service impossible to contact whattsapp forbidden. messenger app no contact.Like many others its now christmas eve too late to buy replacement present totally spoilt christmas down to Debenhams ”

“ Complete scam. Ordered online 3 weeks ago, under a 3-5 day delivery. still not received my order, or an update. have emailed to cancel my order and had no acknowledgement or refund. Is Phillip Green still involved in this company as that would explain the shoddy service and complete Rip Off ”

“ Each one did not know what the status was, kept asking me for delivery receipt even though previous people had said the item had been received. ”

“ I ordered a watch 2 weeks ago and was promised and changed for next day delivery. Despite contacting Debenhams every couple of days they are no help whatsoever and keep asking for additional time to resolve. They will not honour my request for cancellation and refund despite numerous request. Avoid like the plague I will never use them again ”