Debenhams Reviews

“ My order was never delivered. Tracking showed this too. I contacted Debenhams for a refund weeks ago but just keep getting fobbed on on WhatsApp messages. No contact phone number. Avoid. Did anyone actually get their money back? I'm still waiting fir a refund! ”

“ They're not processing my refund for an order I have never had despite constant requests in the last 3-4 days for a refund for an item they know I haven't received. ”

“ I ordered a dress, nothing like the quality I was expecting. Absolutely no labels attached. No manufacturer label. Knock off from China by the look of it. Just sent an email saying I expect to have a refund or I will take the above information to trading standards ”

“ Took payment for an item that never arrived and kept insisting it was on the way despite tracking showing it had never been dispatched. Promised arrival by 9pm on a date that came & went without delivery. THEN they claimed item out of stock and would be refunded. Claimed to have issued refund for item without cost of delivery, then separately claimed delivery refunded as well. Still waiting for anything. ”

“ Returned an expensive dress. Have spent nearly 4 weeks proving my return and chasing a refund. Customer services, or lack there of I’d only available through social media chat. They take hours to respond and continually just keep repeating a computer generated response. Will never order from them again. ”

“ Do not be fooled by the brand name "Debenhams". This website is just a list of traders using it. Cotten group sold me a duvet, not happy with the quality I returned said item having paid the required postage. Some 6 weeks later and several emails later and I am still waiting for my refund. Looks as though I will have to try small claims court. Buyer beware. ”

“ If I had read these reviews I woud never have ordered from Debenhams. - Utterly useless customer service on Messenger only - produce arrived too late for my Partner's birthday, having spent extra for fast delivery - apparently refund will take will take 19 days to process - what?!!! - I'm contacting my credit card company after 19 days if nothing comes through, which appears to be a common issue. ”

“ I ordered a lamp on the 12 th February .Ans had to message Debenhams on the 4 th march to asked were it was ..said it has been lost in transit .and processed a refund .and am still waiting for the amount of 107 pounds to be refunded ..all they do is give me a date to say when it will be .then nothing just basically being fobbed off. There an absolute joke .. ”

“ Absolutely shocking customer services, item was not upto standard so I returned it, refund was authorised by 3rd party on the 28/2/25 and I'm still waiting for the refund to be put back into my account from Debenhams, messaged Debenhams numerous times only to keep being fobbed off with dates for a refund, 14 days then 4 days after the 14 days etc. ”

“ Rug collected by carrier, and receipt given on 25January. Yesterday I contacted Debenhams asking why no refund. They said they needed a copy of my returns receipt. If I had not contacted them I assume no refund would be given What a terrible Company. My first only time ordering from them. They have ruined the reputation of a once great organisation ”