Debenhams Reviews

“ 2 occasions I've had my purchase cancelled by them, no explanation and once sent out the wrong size of clothing. They take £2 for cancellations or returns btw. Debenhams is not the same company it once was, go elsewhere. ”

“ The product comes as a flat pack assembly and they don't tell you this unless you refer to the returns policy. ”

“ Twice I have recently shopped via Debenhams online and both times now I have had extreme difficulty returning very simple items. From my order number not being recognised to having difficulty finding clear instructions on what to do, it seems this company is making it as difficult as possible for people to return items in the hopes that the returns window passes and they can keep people's money! Whilst the customer service reps I have finally managed to speak to have been very helpful and polite, I feel I shouldn't have to even be speaking to customer service over what should be a simple return process like every other company in the world seems to provide! ”

“ There was no returns label in the parcel and when I tried to print out a label, the order number was incorrect. ”

“ Still waiting on a £94 refund that Debenhams are refusing to pay back!! I cannot believe the strenuous reruns system of sending back to individual concession and then Royal Mail collected my returns and printed the label but customer service has said they cannot refund anything as I don’t have the label even though Royal Mail printed and stuck the label on so I didn’t have a label anyway. ”

“ 99 delivery charge and claiming to charge a RETURNS FEE (when the customer has not made any return but in fact the seller cannot fulfil the sale of goods they offered in the first place). ”

“ The multi-mark stores often have their own policies and do not always assist with returns, leaving customers in a frustrating limbo. ”

“ I HAVE WIPED THINGS OFF THE BOTTOM OF MY SHOES THAT HAVE MORE INTEGRITY THAN Debenhams CUSTOMER SERVICE! I returned 2 pouffes, sent returns receipt clearly showing 2 items with same tracking number. They tell me this can't happen, yet apparently it did. No refund. Never, ever again. Shop here at your peril. ”

“ Then they didn't refund all my returns I've had to constantly chase them and the partner issued the refund request. ”

“ I had to press one star to do review but they deserve zero. I am missing an item which never came, and have two to return. I hit a brick wall to try and do the returns labels, it just doesn’t work. I will be out of pocket by about £100. I thought I was getting bargains. Always trusted Debenhams but never again. ”