Debenhams Reviews

“ Debenhams WhatsApp customer service is absolutely shocking sending auto generated messages constantly telling me "wait until this day", "wait another day". ”

“ If I had read these reviews I woud never have ordered from Debenhams. - Utterly useless customer service on Messenger only - produce arrived too late for my Partner's birthday, having spent extra for fast delivery - apparently refund will take will take 19 days to process - what?!!! - I'm contacting my credit card company after 19 days if nothing comes through, which appears to be a common issue. ”

“ Trying to return it was a nightmare, as I had to deal with extremely poor customer service through live chat, the only available option. ”

“ Want to return item bought but no return note in parcel, I requested QR code or label but was told DBZ and not Debenhams ?, I ordered through Debenhams?, sent a link that did not work, I have sent several emails and still no label or QR code, offered a discount just to keep it??, I want a refund, still waiting. Terrible customer service ”

“ Bought a pair of shoes and returned them on 3 February. Was told the refund 'could take 3-5 weeks!!! Absolutely shocking banking practice and custom service. The money left my bank instantly and there is absolutely no reason they cannot complete the refund in a few days at most. Will never buy anything from this website again ”

“ I am writing this to express my profound dissatisfaction with the handling of my recent order (DUX038273702) and the subsequent interactions with your customer service representatives. ”

“ More hassle than it's worth! The shop has gone bust, i wouldn't be surprised if online does too with such poor customers service. ”

“ They never delivered my product and have kept my money. I am still trying to get a refund for product I paid for but I am losing hope. How this is even legal? The customer service is useless and a bit of a joke. The number of people with similar issues is massive. How Debenhams is getting away with this? AVOID AT ALL COST ”

“ When I contacted customer service, they claimed there was a pricing error and therefore refused to honor the advertised price. ”

“ AVOID. Their customer service is appalling, I now think I’m part of a practical joke where the team are just sending the most infuriating emails as entertainment. Took over a month to get 6 refunds. I was charged £5.97 for a return which wasn’t made clear when I made the ‘free return’ labels. Will never order from them again and will warn everyone I can to stay away. Better service and quality products elsewhere for sure! ”