Debenhams Reviews

“ A broken product was delivered on 12 December and the lack of any customer service means it has still not been picked up, 26 days later. Their returns process only uses bots who haven’t managed to respond to me in the 2 day time frame at any point. I want a refund! ”

“ Do not trust these people. Customer service is NIL. NADA. NON EXISTENT. ”

“ Dreadful customer service. I have had to chase refunds and each time I have to give the same details. I'm still waiting for my money back on items sent back on 9th December, far too long to wait. I will not be ordering again I can get treated so much better at plenty of other places. ”

“ APPALING!! NOT A NAME TO TRUST ANYMORE Appalling! NOT NOT a name to trust NOT ANYMORE ordered well in time for their promised christmas delivery and guess what IT NEVER ARRIVED customer service impossible to contact whattsapp forbidden. messenger app no contact.Like many others its now christmas eve too late to buy replacement present totally spoilt christmas down to Debenhams ”

“ I am ordering from Debenhams health care item , they send to wrong address and I found that they have shown out that customer service is unreal , is show out 403 forbidden, how come this thief company will alive in UK , please some one find me they contact for customer service ”

“ Yet again (should have known better) that I needed to contact Debenhams customer service. ”

“ Worst customer service ever. I will refuse to buy after the Experiance I had these last few days. The advertise one thing send U another then start informing Ur e mail. U can't call or anything so Ur stuck waiting for them to contact U. Only for them to repeat the same lines. Just to waste a few more days. Horrible horrible service. As pictures show. What they advertised and what they send U ”

“ Complete scam. Ordered online 3 weeks ago, under a 3-5 day delivery. still not received my order, or an update. have emailed to cancel my order and had no acknowledgement or refund. Is Phillip Green still involved in this company as that would explain the shoddy service and complete Rip Off ”

“ Returned faulty top, no refund received. Customer service ignoring emails. ”

“ Their customer service is nothing short of horrendous. ”