“My husband purchased me a jumper for Christmas in a beautiful colour. Debenhams sold them in quite a few other colours. I ordered one , waited for it to come only to find when I opened the package it was a pair of jeans instead. Took it back to the local store who could not apologise enough, even though it was not their fault. They even gave us vouchers for free coffee and tea in the restaurant. Excellent service.”
“No option for next day delivery after a certain time and only alternative is 10 working days. When the delivery did not turn up in time, I was unable to change the address or cancel the order. Very poor customer service”
“Got some things i was after, surprisingly they had more to offer instore than online. I filled my basket only to get to the checkout and over half items out of stock, dissapointed really as you spend hours searching at least i had an idea what i was looking for at the local store, i even found lots of sale bargains i hadn't seen online turned out to be a good shopping day after all. 7/10”
“Fast delivery and the option to collect in the local store. Easy returns policy and great variety of products to choose from. Love the website search filters and sorting options also.”
“I changed my car and was due a £60 refund on my premium. However they refunded it to a closed bank account and now after multiple phone calls say I have to get it back from the bank. The bank denies they have received the money, so I am left piggy in the middle. I could take this further but not sure I have the time or patience to deal with two organisations who don't care for their customers”
“Not surprised to hear profits down this year and other companies should take note Christmas is in our faces in summer when it's last thing we want to think about Then I full week before Xmas I went to our local store with my sisters all wanting some Xmas spirit we all work full time and got a day out together so you can imagine our disappointment when we got in store to see empty shelves no decorations no atmosphere one full week before Xmas. Big companies need to realise you can't have it all ways Xmas should be November and December then we might look forward to it not everyone wants to shop online”
“Not always welcoming. They look down their noses at you especially the staff on the ground floor cosmetics department. Overall I try to shop online that way I don't have to make physical & verbal communication with these snotty nose delinquents.”
“easy to find what you're looking for and v easy payment page, also great delivery service although products aren't all shipped together in one package”
“Ordered products online for pick up in store. I was notified by email when they were ready to pick up, which was only a day or so after ordering. collecting was quick and easy.”
