“Shocked and appalled at Debenhams customer service. Ordered a pair of shoes for a family wedding for the mother of the groom on 1st December which still, 20 days later, have not arrived.
After calling Debenhams, and spending 20 minutes on hold, I managed to get through to customer services, who said the shoes had been lost in transit and assured me they had sent a replacement pair which would arrive via express delivery the next day. Two days later, the shoes have not arrived. I called customer services again (on hold for 25 minutes this time), only to be informed that the shoes have been sent via standard delivery and could never have arrived next day. They are now expected to arrive on Saturday, the day after the wedding.
Completely unacceptable to not only have to deal with the disappointment of the initial order not arriving but to then be misinformed by customer services, leaving the mother of the groom with no shoes to wear to her son’s wedding.
Our family will not be shopping with Debenhams again and will ensure all friends and contacts are aware of this appalling service.”
“Nice items and fast delivery, however for the price I paied I was expecting the item to be in a box instead of just a plastic bag. It was an expensive coat and I had to take it to the laundry and pay to have it pressed. This didn't happened last year when I bought a similar item from Zara, and it wasn't as much expensive as this one.”
“Beware fake reviews on this site, easy to spot. Debenhams sent wrong item and despite contacting them 5 times I've had no response and no interest and of course no refund”
“Appalling.
One item delivered so one star. Second item - I was informed that it had been 'despatched' My Hermes tracking still said waiting for your parcel. Tried phoning Debenhams, a recorded message said there could be a 5-10 minute wait. Tried e mailing, got a ticket number . Phoned the next day, waited 24 minutes listening to recorded music. Yes I really wanted this item as a gift. Finally, someone came on the line and said that as the tracking had not been updated for 3 days , the parcel was considered lost in transit. I was offered a refund which took 3 minutes to authorise and give me a number and confirm that the long phone call was not free.
My husband tells me that Debenhams had a new CEO to improve company especially online side, he has failed!”
“Karen in the East Kilbride store she works in the kids department served me today she was fantastic she helped me with my discount vouchers getting me the best deals and really helped me to decide with what I was buying. She is a great asset to Debenhams thankyou Karen”
“How Debenhams ruined Christmas.
I ordered a laptop for £1500 from them, booked the day off work to receive it, then 22 hours before it was due to be delivered, they cancelled the order saying it was 'unavailable' - except it was available, they had just INCREASED the price by £410. Despite this I had everything organised and time was running out to get it before Christmas (this was the 9th), they ignored every e-mail I sent, I was unable to contact them using their live chat system either.
I know what you're thinking, "So don't shop at Debenhams then, get it somewhere else" - but they have taken payment in full, despite cancelling my order haven't refunded it back to by card - I'm actually having to go to the bank and declare it a fraudulent transaction in the hope of getting my money back and I don't have a spare £1500 just lying around, but now it'll be too late to get delivery before Christmas.
Don't risk having your day ruined, avoid Debenhams at all costs.”
“Got my order -candelabra for Christmas and it's all in scratches!!!! Never expierenced such an awful quality!! I ordered from Norway so it is too much effort to return it, but never ever ordering from here again! And would offer for other international buyers to avoid thos shop!!!”
“They are useless takes at least 1 hour on hold before you speak to someone, when you do eventually get on the phone to a person they are rude and don’t help you at all.
Made a claim didnt fight my corner and put me at fault straight after I made the claim although I had proof to prove I wasn’t.”
“Helped me find an item suitable for my dad as he has a unique personality and needs, the item purchased will be very helpful with my dads job and has a humerus quirk to it. The member of staff who assisted me was very polite and very welcoming. I will definitely shop here again.”
“I phoned up my local store as I had seen a jumper on their website I wanted to buy but couldn't get into town to purchase. As the offer was only on for one day only I asked them if they could keep it for me to pick up the following day at the same price. I was s told it wasn't a problem and they put it one side for me. I was very impressed with this customer care and when I went in to collect it I was able to purchase my item very easily and quickly. I was very pleased with the way I was treated and use defendants for a lot of my purchases throughout the year.”
“I had a fault with a pair of shoes I bought from Debenhams in Lincoln. They handled the exchange in store at the time of my visit with the minimum of fuss, I was very impressed with their attitude towards me, as a customer. Excellent customer service.”
