“Great prices, fast delivery and love the fact you don't pay for delivery if you spend a certain amount only downside is items are not always shipped together.”
“Bought several shirts online and they all arrived within a few days. All items exactly as ordered although one shirt was not to my liking. I returned it to the nearest store who refunded my money, no questions asked. Good quality items and great service.”
“I have a disability so online shopping is a real help to me. this week I have ordered twice online and also have been into your store and bought other Christmas gifts and the service has been good in all transactions. the only complaint I have is that there was only one design of boys pyjamas age (2 to 3) and 2 in the girls ( 6 to 7) and they weren't in the store which was very confusing. I bought some jumpers for myself and the same style was in 2 places with different shades in each. I didn't like the first shades and was leaving when I just saw 2 other colours and I bought one of them - not a very good way of displaying things.”
“Extremely helpful and courteous assistant. It was clear they didn't stock the exact item I was looking for but she didn't try to persuade me to purchase something close but not quite right. Instead she gave me some helpful hints on where else to try. Very impressed.”
“i wanted to add my son to the policy simply to collect me from hospital in my car........they would not even quote for him.........he has previously been on all my car insurance as a named driver....has no claims against him...he is 36......as soon as it is up i will move.......terrible service”
“Really dreadful customer service. Part of my order was not delivered and when I checked after a couple of days it had been returned by the courier. 20 mins wait to speak to customer service to find they wouldn’t send a replacement, and over two weeks later and after constant emails I am still waiting for them to credit my card. Such a shame as they have put me off ever ordering again. My Daughter actually works for them and in store their customer service seems good. Online it’s the worst I’ve ever experienced”
“Went to the Elizabeth Arden counter had a free facial and makeup in hull store
It was fabulous the girl Haley was loverly explained everything I wanted to try there products as I felt I needed a change from my usual but wasn't sure which I needed . great reviews on line so thought I would give it a try so glad I did Haley was great the skin products were lovely on my skin I'm going to purchase them on Black Friday ( gave me samples to try as well)never wore makeup in my life it looked fabulous well done Haley I will certainly recommen you and will soon be back for my Xmas present s from my family”
“This company is not Debenhams really, it is just branding for a very cheap company. They are totally inflexible and often rude. I had moved house and was waiting for new driving licence to arrive, so I couldn't send them a copy. I tried ringing up (You cant speak to anyone) so I got a text while away from home driving that they had canceled the policy because I had failed to provide requested documentation. I finally managed to speak to someone and had to pay money over the phone to get the policy sorted. It felt like being held to ransom as I couldnt resolve the issue where I was and would have no cover if I moved. Then about a week later they did it again because my previous insurer had not sent NCD over. I had to pay to top up while waiting to get certificates. Again very unhelpful on the phone. But staff are rude and unhelpful. I will not be using again even if they are the most cost effective, just because i know if i ever had to make a claim they would do everything to get out of it.”
“I had a problem with a voucher, the assistant was very helpful and sorted it out in a very friendly manor. Never making me feel like a difficult customer”
“I went in the shop which is based in Southampton they are very rude especialy girl which was working with Estee Lauder productas she was very rude and lazy to help ...I spend lot money in that shop but I think that today was my last visit there...”
“We ordered a tv online. The delivery was exactly as instructed & the van driver gave us a call when he was within 10 minutes of arriving. Great service & a price that was £100 cheaper than curry's!”
“I ordered quite a number of Christmas gifts online and each item arrived carefully packaged and most were wrapped in their own individual bag. Everything was very well packaged. Compared to the lack of care taken by many companies I have to congratulate Debenhams on their excellent work.”
