“I changed my car and was due a £60 refund on my premium. However they refunded it to a closed bank account and now after multiple phone calls say I have to get it back from the bank. The bank denies they have received the money, so I am left piggy in the middle. I could take this further but not sure I have the time or patience to deal with two organisations who don't care for their customers”
“Not surprised to hear profits down this year and other companies should take note Christmas is in our faces in summer when it's last thing we want to think about Then I full week before Xmas I went to our local store with my sisters all wanting some Xmas spirit we all work full time and got a day out together so you can imagine our disappointment when we got in store to see empty shelves no decorations no atmosphere one full week before Xmas. Big companies need to realise you can't have it all ways Xmas should be November and December then we might look forward to it not everyone wants to shop online”
“Not always welcoming. They look down their noses at you especially the staff on the ground floor cosmetics department. Overall I try to shop online that way I don't have to make physical & verbal communication with these snotty nose delinquents.”
“easy to find what you're looking for and v easy payment page, also great delivery service although products aren't all shipped together in one package”
“Ordered products online for pick up in store. I was notified by email when they were ready to pick up, which was only a day or so after ordering. collecting was quick and easy.”
“They have a lot of variety and choices throughout the store which makes it easier when you are trying to choose a present and at Christmas it was hard enough especially when you didn't know what to get for family and friends. I got a number of presents all under one roof.”
“My wife has been looking for a watch for a while and tried on a Skagen 355SSGS watch which she loved the design and look. It has now (after Christmas been reduced by £25, so have bought it for her birthday. Great value and also comes with a free voucher for a battery replacement in the first year.”
“The Restaurant in the Oxford branch of Debenhams is absolutely brilliant. The quality of the food is excellent and the customer focus provided by the two supervisors in there is simply amazing. Thoroughly recommended.”
“Tried to place order online, discount was successfully applied but, would not load the payment page. Phoned Debenhams customer service and placed on hold. Eventually after a 45 minutes phone call, most of which was on hold told I couldn't continue with the order as the 15% discount code didn't apply to the goods being ordered. At 30p per minute local rate for phone call, I'm not a happy customer. Bad show Debenhams!”
