“I went to new Watford Debenhams. I wanted to buy foundation from lancome. I went there several times there was no assistant to help me. When I asked the other staff if they can assist me to find the right shade they said they cannot help me. I thought to go next day, there was noone to assist me. I have been shopping in debenhams all the time. This was the awful experience. I am not going there again and I will tell my friends colleagues not to go there again.”
“Always lots of choice online. The click and collect service saves needing to be at home for deliveries and items are in store for collection next day on almost every occasion. Always easy to return unsuitable items to store. This is my favourite retailer.”
“Awful customer service. I ordered a wallet for a present which was guaranteed delivery by 5th October. On this date it never arrived. I then contacted Debenhams to chase the delivery and was assured that it would then be delivered on 6th October. I then received an email from Debenhams on 6th October to say my order had been cancelled as no longer available! I then contacted Debenhams yet again to explain my frustrations to say that it could be delivered to me but within 3-5 working days and for my troubles I could get free delivery....my order that was due by the 5th October was already free delivery!!! Shocking service. I am reluctant to use Debenhams again.”
“24 th September a huge glassed display ,on a pillar advertising Urban Decay in the cosmetics hall , fell onto my head and shoulders as I was sitting being served with a YSL lipstick. Glass and heavy panelling cascaded around me, passers by stopped in horror.
Staff response was appalled sympathy, mine was total shock followed by a painful bump on my head, a huge headache and sore shoulders.
I was aware the situation may deteriorate if the headache got worse, a brain injury following head trauma can be fatal.
As I’m a medic I decided to leave and visit Aand E should things worsen.
I was going on holiday in 2 days time and wanted to be on my way.
An accident book was duly signed and I was assured the incident would receive immediate attention and that I would be contacted as soon as I returned on 14 th September.
Of course given the appalling maintenance standards resulting in a serious accident, no contact was made.
I had given an email address and told the manager to use that , not a phone call. I want accountability for negligence to be recorded.
I ended up with delayed shock and shoulder pain for the first week of my holiday.
My enjoyment of shopping in a department store is forever tainted by a totally avoidable incident.
The building is unsafe, one could die !
I’m lucky the glass didn’t scar my face or that I didn’t have a subdural haemorrhage,.”
“refuse to honour offers. (Even though I have screenshots to prove it). Staff could barely string a sentence together, let alone try and help. Customer service are just as bad. Emailed the MD. cannot give zero stars....”
“The website was easy to navigate and after placing an order was kept updated on delivery which only took 3 days. The order was 100% correct and everything ordered was exactly as described.”
