“Ordered online did not deliver the goods.Tried to contact them,finally found an email address 3 times l emailed said they had regunded me the money .Liars no refund.Still waiting for it 7 weeks later.”
“Ordered items 27/01/21. Two items out of three came. Mans shirt missing. E mailed 9 times got one response who reordered missing item. Received women’s blouse size 14. Since then no response. This is not customer service by any stretch of the imagination. Shop some where else.”
“Very disappointed. I ordered goods worth more than a thousand pound. Perfumes were opened and used to halfway, seals were broken, package not original. One of my perfumes l paid more than £70, in January this year, have not arrived, still says dispatched. Wonder where it was dispatched to. No customer service desk contact number, emails not responded to at all. This is disgusting, unacceptable for a shop which closed and still trading on line. My best friend has similar experience, perfume not yet received. I have been a debenhams customer for ages and l am totally disgusted as the perfume was for my daughter's special birthday. present. What's wrong with the customer service. Why still trading trading if you are unable to fulfil the service. Do we have to suffer for your closure? I do not deserve to be treated like this by a company I have supported for decades. NEVER AGAIN MY FAMILY, FRIENDS AND MYSELF WILL BUY FROM DEBENHAMS ON LINE. IT HAS BEEN CORRUPTED.”
“I ordered a jacket 2 weeks ago today but after reading numerous negative reviews online I wasn’t hopeful at all. However this morning I received an email from the courier to say it was out for delivery and it’s perfect! I must be one of the lucky ones. I marked down one star as I contacted Debenhams last week via email but no response so customer services seems non existent.”
“Exactly same experience as previous reviews. Ordered a perfume gift set which arrive with excessive damage to box and both bottles with lids off and broken. One bottle was empty. As also mentioned in other reviews, there is no means of contact. Fingers crossed for a refund. I’m too a loyal aacount holder customer who will no longer be using Debenhams.”
“Debenhams have stolen £60 from me for 2 bottles of perfume ordered in January...No way of contacting them...disgusted how you can take people's money and not deliver goods”
“I ordered a child’s jumpsuit and received a ladies dress what a shambles no number to ring email not answered wish I hadn’t bothered with Debenhams appalling service”
“Ordered some make up, and they packaged the wrong colour what is wrong with customer services. Emailed to advise no response, i know the store is shutting down but to ignore loyal customers makes you feel sad. I won't be buying from them again. I'm sure Klarna will still take the money from my account, for items that I did not want and have returned! Judging from the reviews below return funds are not coming through thick and fast.”
“I ordered a few items and received my order in good time thank you. However I was really disappointed at the coat I ordered I am a small size 8 but the sleeves were so narrow I wore the coat at home for one hour , and the material was dreadful, really very thine , and within the hour the materiel was bobbling really bad quality coat . I have returned the coat and am awaiting my refund disappointed as normally I love the quality of Debenhams clothing”
“Ordered 3 items from Debenhams and they have all come in separate parcels with postage for each parcel have been a loyal gold card holder with Debenhams but will not be ordering anymore.”
“Ordered, account states all items 'dispatched' within a few days. Received courier notifications for two - these delivered within a week or so, but no courier notification for the other two. Now over two weeks since supposedly dispatched, but pretty obvious I won't be receiving them. Both items are from third party, my guess Debenhams haven't been paying third party suppliers, so they, quite understandably, aren't fulfilling orders. Either way, I'm out of pocket. I've contacted Debenhams customer services without reply. They must have know this when they took my order, despicable.”
“I ordered 6 items online and couldn't believe they sent them one at a time, a shirt that was so creased I it couldn't be worn and trousers sent in the wrong colour, it's no surprise that they are no longer trading with service like that”
“Do not order from Debenhams. I placed an order in mid December and still haven't received my order over a month later even though my money has been taken.
I have tried to contact customer services by email multiple times, but 2 weeks on, no one has responded.
You can't ring as the phone lines are closed.
I would avoid ordering from Debenhams at all costs because they will take your money but don't provide the goods and don't respond to queries.
This is not only a breach under the Consumer Rights Act 2015, it is theft. I appreciate they are closing down, which I was sad about, but Debenhams should not be trading if they are not able to provide the services people are paying for. That is theft.”
“wish I had read reviews before I order. I have ordered few things 3 weeks ago and I have just received one of them. I have emailed them but no reply yet. when I track them it says only dispatched!
all customer services lines are closed and you cannot speak with anyone to see what is happening. I am so disappointed. I don't know whether I get my order or any refund. very very very poor customer service. I was looking whole day to try to find somewhere to ask my question or track my item or even ask for refund. I could not find anything.
you do not deserve even one star!”
“Ordered something in December and I still haven't received my parcel. Very poor customer service, contact is terrible and they are not taking any action to resolve this matter. Be aware, don't order from Debenhams.”
“It was going too well, order was delivered very quickly but sadly the dress was folded in half and popped in a bag, no care taken. The dress was so creased I had to return....Please have respect for the customers orders. The 2 stars are for prompt delivery and the dress was nice but worth £189 and to look like i had slept in it.
No thanks”
“Beware do not order from Debenhams ordered a pair of jeans today took my money then 10 mins later advised that they were not in stock and that my refund would take 3-5 working days to be back in my account. Checked as soon as I received the email and the website still had the item in stock telling me to hurry as there is only 3 left. BEWARE”
“Debenhams Cambridge very rude girl on fragrance counter extremely rude to another colleague in front of queue of customers dumpy girl with long dark hair bout 2o no wonder the shop is going very unprofessional shocking”
