“Karina - sales advisor on Fragrance - had served me on my two occasions at the store in Bromley - she always was polite and very kind to me. One of the loveliest ladies I have ever met. Very genuine and efficient. Thank you Karina. Bharti Ram - Manager - Clinique - also served me today and was very efficient and welcoming. Thank you Bharti. Bromley is my home store I love this store and everyone in it. Thank you Karina for being so inviting - see you soon - Jus x”
“I purchased a set of Egyptian cotton towels and after just one wash they become hard to the touch
it has been just over 28days i purchased on my debenhams card
I had to go instore for a opinion , they said that the items were fine and told me to take a walk
I WILL SHOP WITH AMAZON next time
dont shop at Debenhams horrible once you bought it then after 28 days you are on you own take my experience”
“Absolutely love Debenhams I've been buying everything from luxury Sheridan fluffy towels to Bobbi Brown skin care items ,make up ,kiehls skin are items, perfume also red herring love all there clothes & Dorothy Perkins you .can buy everything you need & cheaper than shops as i get emails telling me 25% or 40% off even half price my regatta rain jacket ,I'd Be lost with this online store”
“Made an online purchase of a hat for my Daughters wedding. Great service with a no quibble returns policy. Very pleased with my hat and delivered straight to the door. Thank you Debenhams will definitely use your online service again.”
“Placed an order for several dresses on the 9th as I needed one for an event on 18th. I was told that they would be delivered separately and would arrive on 17th. This was cutting it too fine and I accepted that I would need to do a physical shop on 12th. However half the order arrived on the morning of 12th. A lovely surprise. Thank you Debenhams!”
“Free Samples SHOUDN'T BE FOR SALE!! But somehow, they ask you to pay £5 (for a 1 day in-store beauty meeting) in order to get some free samples after, which , may I remind you, ARE NOT FOR SALE! But for me this is an obvious way of seling them.
Beauty counters in shops like Boots, Debenhams and House of Fraser often have a few samples put aside for customers who want to try before they buy. All you have to do to get such, is ASK. Most companies have sample sizes which are offered at no charge. ( e.g.Estee Lauder, Chanel, Clinique, Christian Dior, Sephora and La Mer ).
Brands offer samples as a way to encourage customers to try something new, hoping that once we’ve tried it, we’ll get hooked and sign up for the full size. Maybe Debenhams should be more flexible when it comes to giving away some echantillons gratuits.”
“HAVE MADE 2 SEPERATE PURCHASES IN THE PAST MONTH 1 OF THESE DID HAVE TO BE RETURNED BUT THAT WAS ONLY BECAUSE THE ITEM WAS TO SHORT FOR MYSELF THE RETURN POLICY IS SO EASY TO DO AND DEBENHAMS KEEP YOU UPDATED FROM THE MOMENT YOU MAKE YOUR PURCHASE WHAT AMAZING SERVICE AND WHEN ORDERING YOU CAN HAVE NEXT DAY DELIVERY WHICH IS FANTASTIC THE WEBSITE IS EASY TO USE AND WELL SET OUT AND ORDERING IS EASY AS WELL WHEN I VISIT MY LOCAL TOWN CENTER DEBENHAMS IS THE FIRST PLACE I GO INTO AND MOST TIMES THE ONLY 1 BECAUSE THEY HAVE EVERYTHING I WANT AND NEED AND THAT I CAN ALSO DO AND PURCHASE ONLINE AS WELL MANY THANKS”
“online purchase not delivered on the day it should have been. An hour on the phone to their customer services got me nowhere. Its down to a fault with their computer”
“I bought a tripp suitcase in September 2016 and it was starting to come apart in May 2018. I took it back to Debenham in Northampton where they offered me a refund or a replacement without any quibble. I chose a replacement which was £7 cheaper and walked out with a new case (with a new five year guarantee ) and a refund for the difference. I am very happy with the service that I received in Debenhams.”
“My son anď I went to look for a suit for his prom at bond st branch london. The young man who served us was unbelievably helpful, he new what size my son was just by looking at him, nothing was to much trouble and he now where eveything was in his department.Excellent service from the young man.”
