“I find it strange that it's called Debenhams insurance when it is nothing to do with the company, Eldon insurance just use the Debenhams name, maybe because it is a popular respected brand?
Another point to note is before you take out the insurance certain things should be made clearer, such as unless you read the small print you will not know that you are NOT entitled to drive another vehicle, not even third party so if you are doing this right now YOU NEED TO STOP...because you are NOT insured this also applies to Go Skippy because it is the same company) also you should be made aware that you can only change your vehicle twice or your policy will be cancelled, and you will have to take out a brand new policy which means you will lose any no claims bonus you have gained for that year and also have to pay out again.
I myself have not had any problems with them really but they are a little bit sharp on the phone, sometimes a little rude it's the same company that runs GoSkippy.”
“Ordered Garden furniture online, then received a call from their supplier Mazur Rattan nearly a week later who said Debenhams had not updated their website stock before they advertised the blue cross sale, So the items I’ve ordered aren’t in stock and I will receive mis matching coloured furniture. Emailed Debenhams to complaint as it is their error to receive an email after a week that didn’t offer any help and had spelling mistakes! They have now not delivered my order by the date they had agreed and not informed me of the delay, called customer service who fobbed me off by blaming the courier company, even though the furniture hasn’t even been dispatched. Shocking service from this company, no one seems to want to help and take any responsibility. I won’t be shopping here again.”
“Nothing but praise for Jayne today, talk about going the extra mile to help customer, I've realised I've been wearing the wrong bra for years, left very happy indeed, may have spent money but left very happy indeed, many thanks to the friendly helpful lovely Jayne, see you soon”
“My daughter and friend had a Two Faced make up sitting for their PROM 4july 2018. Booked and paid in full in advance. Only to be told on the day that there was no one on the Two Faced Counter that day!!!! What the heck. Can’t get through to anyone on the phone why.????
The whole thing was a nightmare. I want a full investigation to happen over this after all @16 your PROM is something nearly every girls thinks of. So what went wrong.?.?.??.”
“Terrible customer service. Slow delivery and faulty items. I've also had orders cancelled a WEEK after order date due to item being out of stock. When you try to contact them, all you get is a nonsense standard reply not answering your questions. Never again.”
“Item ordered and payed for then an email to say my order had had to
be canx - this means I missed out on buying the same item from a different retailer”
