Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,515 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect fit ontime delivery well packed”

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Posted 8 years ago

“The items that we bought are great quality and better prices we unfortunately had a return but decathlon sorted it no problem Very happy”

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Posted 8 years ago

“Delivery was very good. The items are a Christmas present for our grandson.Very good service.”

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Posted 8 years ago

“Punctual delivery for pick-up.”

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Posted 8 years ago

“I browsed, ordered and received the item within 3 days. Very efficient and pleased with the item.”

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Posted 8 years ago

“Sizing not as expected. Returned goods to shop in Reading where staff told me sizing on most items comes up small. No mention of this on line. I therefore lost the cost of having the goods delivered and even more disappointed to find the Reading shop did not even have the items in stock. Extremely disappointed with my first experience with my first, and probably only, purchase from yourselves.”

Helpful Report

Posted 8 years ago

Dear Janet. Thank you for the time you have spent giving us your feedback. We are really sorry to hear that you have experienced problems with your order. We have already noticed about the sizing issue and we are working on it in order to solve the problem as soon as possible. Also, we will forward your enquiry regarding the stock level in Reading store to our Supply Manager. For further occasions, feel free to call us in the Customer Loyalty Team and we will provide you a prepaid label to process the return, and make either a replacement or a refund of the item. Please, accept our apologies for the inconveniences caused. Have a lovely day.

Posted 8 years ago

“I bought my first road bike arrived packaged well in good condition and easy to assemble for a great price.”

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Posted 8 years ago

“Absolutely brilliant products. Fast efficient delivery and when I had to exchange for another size no problem and replacement sent quickly.”

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Posted 8 years ago

“Good kit, delivered on time.”

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Posted 8 years ago

“All. You're best”

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Posted 8 years ago

“quality products, good prices”

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Posted 8 years ago

“Jacket ordered too small. I rang operator and sorted return and as I needed replacement for a trip she offered to send it before they received original. Arrived 2 days later, perfect but unfortunately missing stuffer bag but no drama”

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Posted 8 years ago

“Easy to set up account and order online and get delivery.”

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Posted 8 years ago

“good prices”

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Posted 8 years ago

“The size of the garment that I ordered was too small, despite me ordering the size I normally wear. I notice that this has been mentioned in other people's reviews. Also, I didn't like having to sign up for the website when this was just a one off purchase. In the event, it is unlikely that I will ever try to purchase anything from Decathlon in the future.”

Helpful Report

Posted 8 years ago

Dear Customer. Thank you for the time you have spent giving us your feedback. We really appreciate the time you have taken to give us your feedback regarding our sizes and apologise for any difficulties you have experienced with our website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. We will forward your enquiry to our Digital team regarding the sign up account and also to our NSM which are already working hard in the size guide at the website. Thank you for your patience.Please accept our apologies for any inconvenience caused and please feel free to contact us for any further questions. Have a nice day!

Posted 8 years ago

“I have never been able to snorkel as I didn't have the confidence! This tribord solved everything and I have been snorkeling in the Maldives at the age of 65!!!!”

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Posted 8 years ago

“Ordered 3 mens running jerseys size large Black received 2 blue 1 white size xl the extra large did actually fit but they were the wrong colour. Did not return because too much hassle and they only cost £15.”

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Posted 8 years ago

Dear Paul. Thank you for the time you have spent giving us your feedback. Regarding your enquiry, we would like to inform you that we forwarded your case to our Customer Loyalty team who will contact you in order to solve your situation with your goods as your have received wrong size from our warehouse. Please accept out apologies for all the inconvenience caused to you and if you will have any questions, please feel free to contact us at 02070642000. Have a nice day

Posted 8 years ago

“I have ordered some baby clothes and they are great. Love it.”

Decathlon 5 star review on 23rd November 2016

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Posted 8 years ago

“This was my first order with Decathlon. The order arrived quickly and although I had to return part of the order for an exchange I didn't have to pay postage on the exchanged product which was posted to me. I also received a refund which was processed very quickly. Overall very happy with the service and will use Decathlon again!”

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Posted 8 years ago

“Good quality products at generous prices.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,515 reviews