Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,515 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, fast delivery”

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Posted 8 years ago

“Very good product.”

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Posted 8 years ago

“Good value products, and although not enough shops in the uk online shopping is convenient and delivery excellent”

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Posted 8 years ago

“Lots of warm clothes but at reasonable prices. Very good choice too.”

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Posted 8 years ago

“Great Service and faster that I thought”

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Posted 8 years ago

“Tops for service. Tops for quality. Cannot say more can I”

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Posted 8 years ago

“This companies online service is a complete joke! wouldn't have room to go into full detail of their incompetence, but basically my first order of football boots had to be returned because the sizes they advertise on their website are incorrect due to differences with uk/eu sizes, ridiculous! I ordered a second pair, then received an email to say they were in store, made a journey to the store to be told sorry they weren't in! They ordered another pair, same thing happened again, computer said they were sent to the store but no sign of them. asked them to cancel the order and guess what?... two days later the store phone to say there in!!!”

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Posted 8 years ago

Dear David, We are very sorry to hear about your bad experience with us. Our Customer services team has informed us that they have already reported this back to product manager to make the necessary changes so that we can avoid this occurring in the future. We would also like to apologize for the problems with our communication regarding your parcel being available. We have experienced some issues in a few cases on which our IT department is working on already. Hopefully we will be able to improve our services in the future. We would like to thank you for your time you took to give us your feedback. Thank you for your patience on the topic and have a lovely afternoon!

Posted 8 years ago

“Goods arrived on time and were as described, good quality”

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Posted 8 years ago

“Service 5 Stars.”

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Posted 8 years ago

“The purchase i made was amazing ,great fit and great price ,good delivery ,on date that was set. Will shop again”

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Posted 8 years ago

“Fantastic value for money and good quality”

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Posted 8 years ago

“Excellent product matching description. Swift delivery.”

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Posted 8 years ago

“I can try new sports, low prices and good quality. In 3 words: best sport shop.”

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Posted 8 years ago

“Order processed quickly, efficiently & delivered in good time”

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Posted 8 years ago

“I ordered a bike part using the Inpost service. It never showed up. Decathlon issued a refund and replacement part via next day delivery; took a week to arrive. Customer service was good but the the actual delivery was the worst I've experienced.”

Helpful Report

Posted 8 years ago

Dear Matthew, We are very sorry about the issue and the delay you had to experience with your order. The relevant department is investigating the case with In Post delivery company to make sure to avoid any similar issues in the future. We are sorry that you had a bad experience with us. We would like to thank you for your patience on the topic and hope you will find your product useful. Thank you for your feedback and have a lovely day!

Posted 8 years ago

“Items that were ordered were very quickly delivered to local store free of charge. The assistant in the store was very helpful, she answered some questions I had. Some items were returned due to ordering to get the correct size, items were returned to store and I received a no hassle refund in a day or two. Items that were kept were of great quality and very reasonably priced.”

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Posted 8 years ago

“Very pleased dealing with decathlon. Products are great quality very well described. Had to exchange coat for different size was very simple and efficiently handled.”

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Posted 8 years ago

“Great service and knowledgable staff made purchase very easy.”

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Posted 8 years ago

“Easy to pick up from store... Great help from floor assistant... & staff...”

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Posted 8 years ago

“The web site was clear , ordering was easy & my order was delivered quickly & without complication.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,515 reviews