Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,516 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent nearly FIVE HUNDRED POUNDS with them, I have tried for the past Fourteen days, to get the amount of 'loyalty points on to my account, loads of e-mails, absolutely useless Customer Services, thus the matter is still unresolved. Shop staff unable to help, online team detached, evry time 'another' employee, un aware of the issue, yet repeatedly unable to resolve a VERY SIMPLE error on their part.... What do I can to gain for a £500 spend, a Fiver.... WHOOPY...... And they can't even get that right...... Are they Sportsdirect, by a different name?????”

Helpful Report

Posted 8 years ago

Dear James, thank you for contacting us. We are sorry to hear that you have experienced problems with adding your receipt to the account to gain points. If you send us an email (Customer.Enquiries@Decathlon.com) or call us: 0207 064 3000 and provide us with the long number on the barcode and the amount on the receipt or email us an attached image we can add this purchase to you. Our points system runs on a 1:1 ratio (£1 = 1 point) Every 250 points collected will be transferred to a £5 E-voucher. Therefore, for £500 you should receive a £10 E-voucher. If you have less than 500 points then you will get a £5 E-voucher and the remaining points will be held on your account to go towards the next E-voucher. We are deeply apologetic for what has happened and we aim to resolve this as soon as possible. Thank you for bringing this to our attention. We will use your feedback to continue to work towards improvements with our service and other aspects of the company. Have a lovely day!

Posted 8 years ago

“lots of choice value for money good online service”

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Posted 8 years ago

“Best price/quality ratio there is. Can't fault Decathlon in any way..”

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Posted 8 years ago

“I appreciate Decathlon's range is good quality products at reasonable prices. I also appreciate the design of the products vs. other companies that are cheap but ugly.”

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Posted 8 years ago

“Quality of the product”

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Posted 8 years ago

“They stock a massive range of items in all sizes and exchanged items twice with a smile and no quibbles or fuss. First rate service.”

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Posted 8 years ago

“Love the products, I am always happy with them.”

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Posted 8 years ago

“Innovative sports wear at affordable prices; no questions asked returns policy; efficient delivery and refunds. Thank you!”

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Posted 8 years ago

“Quick delivery and great prices”

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Posted 8 years ago

“excellent service. high quality products at reasonable prices”

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Posted 8 years ago

“Quick delivery, very promptly, good quality of gymnastics leotard.”

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Posted 8 years ago

“Great product great price”

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Posted 8 years ago

“by making it easy for me to order what I wanted online and then collect in local store”

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Posted 8 years ago

“By supplying me with a lightweight insulated jacket for less than £30.00!! Great quality, great price and I have been asked by multiple people where I have bought it from. I live in rural Cumbria and not many people have heard about Quechua or Decathlon. I used to shop there all the time when I was a student in Manchester living in Heaton Moor Stockport.”

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Posted 8 years ago

“The DHL delivery was absolutely hopeless. I nearly gave up and just asked them to return the goods to Decathlon.”

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Posted 8 years ago

Dear Customer, We are very sorry to hear about the difficulties you experienced with your delivery. Please accept our apologies and should you need any further help regarding your order, please contact our Customer services team on 02070643000. We thank you for your time and your feedback, we will forward it to the relevant department to help us better our services in the future. We thank you for your patience and we would like to wish you a lovely evening!

Posted 8 years ago

“good quality, easy to return things when they don't fit. Very good value for money.”

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Posted 8 years ago

“Good selection of products, cheap, delivery came very quickly.”

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Posted 8 years ago

“Nothing. Delivery quick etc. Only thing is i had to sign up to an online account when all i wanted to do is buy something. Cant unsubscribe either or close account down. Marked as spam email now.”

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Posted 8 years ago

Dear Michael, thank you for contacting us to provide us with your feedback. We are sorry to hear you are having trouble with closing your account. We will contact our IT team as there should be an option to do so. If you would like to email us (customer.enquiries@Decathlon.com) or call us 0207 064 3000 and provide us with your account details, we will be more than happy to terminate your account for you. Once again we apologise for any inconvenience this may have caused and we thank you for bringing this to our attention. Have a lovely day!

Posted 8 years ago

“I'm happy to spend 80% of my family budget for clothes, shoes and sport equipment at Decathlon. Best value for money in the UK...even after Brexit.”

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Posted 8 years ago

“Just not happy with customer service and the time it took goods to be located.”

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Posted 8 years ago

Dear customer, thank you for taking the time to write to us with your feedback. We are incredibly sorry to hear that the level of customer service you received was not satisfactory. We aim to deliver excellent customer service to all of our customers and it is apparent that in this case, we have failed to deliver this to you. We will be using your feedback to help improve our services, and if you wish to send us further details on the service you received to Customer.Enquiries@Decathlon.com we would be happy to investigate the situation further for you. Once again, we apologise for any inconveniences caused due to the delay in receiving your items and for the lack of service you felt you received. Thank you for bringing this to our attention. Have a lovely day!

Posted 8 years ago

Decathlon is rated 4.4 based on 11,516 reviews