Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,516 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is not enough varity of stock compared with other Decathlon stores I have visited in Europe, such as the one in Cherbourg, just outside Futurescope/Poitier, off the Etoile in Paris and either of the two near Palma. If the stock in the Belfast Decathlon store was as good as these stores, there woud be a bigger draw for potiental customers, as they would not have a wasted journey.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for having taken your time to send us your feedback. We are really sorry to hear that your Decathlon UK experience has not been as easy and pleasant as it should regarding the variety and stock level. We take every comment into consideration in order to improve our services and facilitate our customer's journey. We do apologise for all the inconvenience caused. Hope to see you in Decathlon again soon. Have a good day.

Posted 8 years ago

“Delivery was right on time as promised”

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Posted 8 years ago

“Unfortunately I am wanting a third Tribord Easy Breath mask in PINK which is out of stock. I do hope you have it before Christmas.”

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Posted 8 years ago

“My running light came within 3 days and was just what I needed to run safely in the dark.”

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Posted 8 years ago

“Quality seems to trump price so far”

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Posted 8 years ago

“No stock on website so can't purchase anything I keep checking but nothing on the speargun section and nobody knows when there will be another intake of guns I want to buy off decathlon because they have been really good with other orders I have had and I want to get my points up .”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with the stock level at Decathlon. Please apologies for the inconveniences that we caused you and we will like to suggest you to be be automatically informed if you click on the orange button in the product description on our website “Inform me by email as soon as product is available” (please select your size and the button will appear). Have a nice day.

Posted 8 years ago

“I went to collect the bike but got passed around from Assistant. It took over 10 minutes to get someone that knew where my bike was. The bell was broken and still haven't got it replaced. Apart from that the bike is fantastic.”

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Posted 8 years ago

“Easy service and always good customer care.”

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Posted 8 years ago

“Fantastic returns policy”

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Posted 8 years ago

“Items arrived quickly and were great thanks”

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Posted 8 years ago

“Return was handled quickly and easily, excellent service!”

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Posted 8 years ago

“Items as described, good fit, fast delivery”

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Posted 8 years ago

“Ordered with delivery to shop as it's clean se to where my daughter works but 40 minute drive away for me. Received notification telling me I needed ID to pick up item. I called customer service who dealt swiftly and arranged that my daughter could pick up after all.”

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Posted 8 years ago

“The product I ordered was delivered within 24 hours!”

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Posted 8 years ago

“quick delivery”

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Posted 8 years ago

“Quick service and good products.”

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Posted 8 years ago

“Happy that I got the type of dance tops that my daughter wanted.”

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Posted 8 years ago

“Excellent service, quality goods”

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Posted 8 years ago

“Efficient delivery and great quality clothing at very reasonable prices.”

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Posted 8 years ago

“Some goods have a modern chic style, good quality for a reasonable price. Living far from a Decathlon shop, I love the online shopping.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,516 reviews