Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,516 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fast and efficient, product itself was absolutely what was required - top marks all round.”

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Posted 8 years ago

“Good quality items at great prices what more can you want”

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Posted 8 years ago

“Decathlon replaced my defective Fitbit HR quickly and with no hassle.”

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Posted 8 years ago

“Fab iten, service and delivery, would highly recommend.”

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Posted 8 years ago

“great value for money”

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Posted 8 years ago

“Good quality items at very good prices!”

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Posted 8 years ago

“Excellent products and delivery”

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Posted 8 years ago

“Products bought are a great quality! Easy Website to navigate and great delivery times, would certainly recommend and will be using again in the future!”

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Posted 8 years ago

“Great products at excellent prices great delivery”

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Posted 8 years ago

“the size instruction on the website is bugged (doesn't display) and incorrect (when it does display), everything i ordered is 2 sizes too big, although i followed the size instruction also, every item seems to have its own size format (uk, us, europe, M vs 32 vs 42... ), it is extremely confusing, and incorrect.”

Helpful Report

Posted 8 years ago

Dear Customer, We are very sorry to hear about the incorrect sizing of your ordered products. Please accept our apologies and should you need help with your return process, please contact our Customer services team on 02070643000. We are now forwarding your feedback to the relevant department to get fast resolve on the recent issue. We thank you very much for your time you took to contact us and would like to wish you a lovely evening!

Posted 8 years ago

“It took almost 1 'month to receive my purchase!!!”

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Posted 8 years ago

Dear Archimede, we are so sorry to hear this and we thank you for your feedback. Please send us an email containing your order number "DCUK". We will investigate why your order took so long to arrive. Once we have this information we will be able to improve our services, to prevent this from happening in the future. (Customer.Enquiries@Decathlon.com or call us on: 0207 064 3000) Once again, we are deeply apologetic for what has happened and we will use your feedback in order to better our services. Thank you for taking the time to write to us.

Posted 8 years ago

“Lot of options, good value for money, and free delivery”

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Posted 8 years ago

“Very good quality kit and a very quick service.”

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Posted 8 years ago

“Perfect arrive in a couple of days top quality items”

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Posted 8 years ago

“Speedy delivery was great however the football boots I purchased were to be a present and they arrived loose in a bag, NO BOX. I think for the price of the boots, £75 the box should have been included. I have never experienced this issue with any other retailer”

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Posted 8 years ago

“Couldn't pick up parcel from the in post option and my items were returned. Phoned customer service who then sent my order to my home address. Great Service. Thanks”

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Posted 8 years ago

“I am 65years old and bought a Tribord snorkel mask after seeing one on your website. I have at last had a chance to snorkel for the first time and this was the answer I had been looking for as I could not cope with the usual mask/tube and was scared! I have just had a great time in Maldives and have seen fish under water for the first time! Thanks”

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Posted 8 years ago

“I am absolutely fuming, paid for and ordered 2 new rugs for my horse, 2 days before supposed to be delivered they email to say not available, so order cancelled, money refund within 7 days, 11 days later still no refund, contacted decathlon but no answer to why I haven't received it, meanwhile my horse is freezing her butt off ????????????.”

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Posted 8 years ago

Dear Craig, we are incredibly sorry to hear this. At DecathlonUK we aim to provide excellent customer service and ensure any qualms or problems experienced by our customers are dealt with both efficiently and professionally. However, it is apparent that in this instance we have failed you of this. For this, we are deeply apologetic. Upon further investigation, we have discovered that once the order had been placed, and our warehouse team went to pick the items to pack and send, they discovered that the items were in fact faulty. As soon as the warehouse team informed us of this, we then informed you. Therefore, saving you from receiving a faulty product and from having to deal with the hassle of sending an item back for a replacement/refund. In regards to the refund that you should have received, please contact our Customer Loyalty Team on 0207 064 3000 or email Customer.Enquiries@decathlon.com along with your original order number and we will investigate this for you. Once again, we apologise for this inconvenience and we thank you for your feedback.

Posted 8 years ago

“Want to thank John from the bike repair department for the excellent polite attitude and incredibly quick service: left my bike today in the morning, got a txt message in 30mins that it was already available to pick up. THANK YOU, John. You rock.”

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Posted 8 years ago

“Cant understand why it costs 4.99 for delivery and then nothing is done about sending the item for at least 5 days. Buy anything from almost anywhere else online and have to pay that sort of delivery price your most likely to get it next day if not the day after. What service are you using, carrier pigeons???”

Helpful Report

Posted 8 years ago

Dear customer. Thank you very much for your feedback on the topic. We would like to inform you that in some cases we ship the items from our international warehouse and in those cases it might take up to 5 days to receive it in the UK. For exact details regarding your order and the statuses on it, please contact our customer services team on 02070643000. Thank you very much and have a lovely afternoon!

Posted 8 years ago

Decathlon is rated 4.4 based on 11,516 reviews