Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,515 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last year I bought 2 pair of trousers in Decathlon Nice. I liked them a lot. I tried to get the same ones in Wandsworth a few weeks ago. They were none in the shop. I ordered them online. They are a are now a bit different. Still ok but not as comfortable as the old ones. Slightly disappointed.”

Helpful Report

Posted 8 years ago

“very helpful staff, nice to see a uniform which looks good too. as we have only shopped by internet was a bit shocked that the shop only holds certain stock and colours but understand why, so much choice.online Did like and would recommend these shops for people especially with Children for them to see and try the bikes and no doubt adults too. Clothing sizes due differ so tops brought for me to small but wife's claimed them.”

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Posted 8 years ago

“My first parcel did not arrive (although Royal Mail track and trace said that it had been delivered) - I contacted Decathlon, no quibbling - simply apologised and replacement item sent out straight away.”

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Posted 8 years ago

“everything i buy from them does exactly what it is supposed to!!”

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Posted 8 years ago

“I asked a couple of people in store for the trampoline, they said 'don't think we sell them' or 'not sure we sell them' and one said' what is it? Not really exceptable, so I ordered it on line.”

Helpful Report

Posted 8 years ago

Dear Customer. Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services in our store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will forward your feedback to our Store Managers in England in order to get full people trained about our product or how they could check different products in our website.Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us. Have a great day.

Posted 8 years ago

“Lots of variety to choose from, great prices, speedy delivery and very happy with all purchases received! Excellent quality gear for very reasonable prices. Thank you!”

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Posted 8 years ago

“My items arrived in good packaging and on time”

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Posted 8 years ago

“Fast service, with great prices. Got my two children track suits for school for less than £15, which is fantastic. I'd highly recommend them.”

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Posted 8 years ago

“My order arrived promptly, is perfect for my winter running. So good I ordered more kit”

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Posted 8 years ago

“Good quality products, well thought-out desgins and all at very reasonable prices.”

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Posted 8 years ago

“Very easy service”

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Posted 8 years ago

“Good quality products, good prices, great selection in store. Easy to navigate website. Helpful and pleasant staff. Particularly happy the men's kipwarm jodhpurs.”

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Posted 8 years ago

“Variety of products”

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Posted 8 years ago

“All the items were delivered on time and complete (as described)”

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Posted 8 years ago

“Some staff are reluctant to help when I said I needed to change my whole order to the next size up. I told the member of staff I bought everything online I would have a clue where to start to pick them up. I spent more than I had anticipated.”

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Posted 8 years ago

“great price on Yonex badminton shoes, but wrong size was delivered. I changed it and am happy with the product! will definitely buy again!”

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Posted 8 years ago

“My daughters is very tiny, she measures a 6 year old size around her torso - waist, hips, bust but is an age 12 in height. I ordered a few swimming costumes/bikinis for 11 year old and when I opened them, I doubted they would fit a 4 year old! I was right - they didn't even reach her waist. and the bikinis were incredibly small. clearly this is why they were in the sale.”

Helpful Report

Posted 8 years ago

Dear Customer, Thank you for your feedback. We are very sorry to hear that the sizing seems to be incorrect. Should you wish to return your goods, you can do it with returning them to store or by post as it was an online purchase. We are sorry about the bad experience you had with this order, should you need any help with sorting our your exchange, please contact our Customer Loyalty Team on 02070643000. We thank you very much for your time and would like to wish you a nice day!

Posted 8 years ago

“Great prices that are hard to beat with super fast delivery I will be using decathlon again soon I'm sure. Great app makes shopping real easy”

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Posted 8 years ago

“I had no problems placed order was emailed when order arrived was pleased with what I got staff nice”

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Posted 8 years ago

“Good range of stock at reasonable prices”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,515 reviews