Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,515 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my parcel”

Helpful Report

Posted 8 years ago

Dear Hayley, We are very sorry to hear the delay in your delivery. We use different delivery companies through our procedures in order to be the most efficient in delivering different goods. It is obvious that at this occasion this motive has failed. We are very sorry about the issue and the inconvenience it may caused. Should there be any unsolved issues with your order, please contact our Customer services team on 02070643000. We thank you for your time and patience and would like to wish you a lovely day!

Posted 8 years ago

“delivered on time just like they said”

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Posted 8 years ago

“The prices are very competitive, the postal charges reasonable and the delivery options better than most. Their range of products is very comprehensive.”

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Posted 8 years ago

“You sent two pairs of trousers that were different sizes...I complained and heard nothing”

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Posted 8 years ago

Dear Shaun, We are very sorry to hear about the mistake in your order. We would like to find fast resolve for the problem. In order to proceed with any of the possible options, we would like to ask you to please contact our Customer services team on 02070643000. Our team is available to help to sort out this mistake for you. We thank you very much for your patience and would like to wish you a lovely day!

Posted 8 years ago

“Fast delivery. Good quality kit.”

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Posted 8 years ago

“Hi decathlon Thank you for making me happy along these years that dealt with you. Fishing tackels that I bought good tools still work efficiently, but we expect more of you. Let me make a few comments: - 1. fishing equipment must be based specialist to review the technical aspects when announced. 2. Sometimes the product price in your branches at the level of Europe and the world are different 3. We are your customers loyal and ongoing need more care cuts Thank you , you are our favorites”

Decathlon 5 star review on 23rd November 2016

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Posted 8 years ago

“Great service, quick delivery, love the fact that you can receive items at home at no additional price if they are over 50 pounds”

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Posted 8 years ago

“I was able to buy quality snowboard gear for my son with no delivery cost and a good returns policy. Although i have not returned anythings because it has all be as described and great!”

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Posted 8 years ago

“Ordering was quick and delivery too. We collected quickly. My only concern was when asked my name i was shown the computer screen and asked to point out which name was me. They never asked me for ID and he then left to collect the bike leaving us with the computer and also names of others that had ordered and were awaiting collection. i found this extremley unproffesional not to mention a breech of client confidentiality.”

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Posted 8 years ago

“Mind blowingly fast postage. Many thanks Decathlon, keep up the good work.”

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Posted 8 years ago

“Brilliant service great products”

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Posted 8 years ago

“Efficient service all the way through the sales process. I will definitely use decathlon in the future.”

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Posted 8 years ago

“Good value and quality. I will chose a size larger next time as sizing is not generous”

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Posted 8 years ago

“Brilliant service. A quality jacket at an affordable price. Thank you.”

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Posted 8 years ago

“They had what I was looking for at a good price”

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Posted 8 years ago

“Great prices excellent range”

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Posted 8 years ago

“Ordered size 6.5 trainers but size 6 were sent. Followed online return instructions but was told should have phoned to obtain return postage. Was given a credit note.”

Helpful Report

Posted 8 years ago

Dear Customer, We are very sorry to hear about the mistake in the shipment. Our Customer services team has passed through the information to the relevant department in order to get the issue resolved. Should there be any unsolved issues in the topic, please contact our customer services team on 02070643000. We apologize for the inconvenience. Thank you for your time you took to give us your feedback and have a lovely day!

Posted 8 years ago

“Great customer service; on the phone and at the store (Edinburgh). Staff put in effort to make things easy for me to address my concern (returning of purchased item) and dealt with the matter efficiently. I'm pleasantly surprised :-)”

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Posted 8 years ago

“Décathlon n'a pas d'équivalent au UK en termes de rapport Qualité / Prix. Le nouveau store de Stevenage est un peu limité mais ceci est probablement dû au lancement. Le personnel y est sympathique. Le rayon Cycles est lui très fourni - la concurrence est forte dans. ce domaine en revanche. Pickup très pratique, comme en FR. Cordialement.”

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Posted 8 years ago

“Prompt delivery to store and was able to collect on time”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,515 reviews