Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,516 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sorted the problem out”

Helpful Report

Posted 8 years ago

“Correct produce, good price, on time delivery. Information on delivery timing could have been clearer - confused dispatch date and delivery date”

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Posted 8 years ago

“Product arrived promptly. The item is affordable simple and effective!”

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Posted 8 years ago

“Very efficient service and when I went to collect from store in Braehead I was so impressed with the styles and range of equipment we bought a rucksack and 2 fleece jackets. There were so many sports to choose from, this will be my first stop for cycling, running, and even some sports I have never tried; e.g. Archery! Staff members seemed happy and pleased to see us.”

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Posted 8 years ago

“Everything I wanted and much of it on sale too. Items were received quickly and P&P was free :-) The order was complete and accurate and the quality of the goods was excellent. 10 out of 10 from me. The sizing charts are accurate which when shopping for cloth on line is a must have. I will be shopping with Decathlon again, thank you”

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Posted 8 years ago

“Really good online-shopping experience! Not only was it easy to complete the order but I arrived immediately! The description was also very accurate! I highly recommend it!!”

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Posted 8 years ago

“First time using collect in store, was informed by email my item had arrived, just had to give details to checkout operator. Would use this service again.”

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Posted 8 years ago

“You have really good quality, well priced products.”

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Posted 8 years ago

“Great choice of items. Very good value. Speedy delivery.”

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Posted 8 years ago

“I have ordered 2 swimming costumes (size 140cm age 10) for my 9-year-old daughter who is 130cm tall. Both are too small for her!”

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Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. We apologise for any difficulties you have experienced with the size guide at Decathlon website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Have a nice day.

Posted 8 years ago

“I ordered three separate items over a weekend and when I arrived to pick them up staff had grouped them together for me. Easy purchase. Great value.”

Helpful Report

Posted 8 years ago

“I recived the wrong color of one item and a wrong size of another item.”

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Posted 8 years ago

Dear customer. Thank you for the times you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 8 years ago

“Quality products. Plenty of choice”

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Posted 8 years ago

“Great quality products, prices and a speedy delivery too. Very happy customer - thank you!”

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Posted 8 years ago

“Good quality goods at great prices. Delivered to store on time.”

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Posted 8 years ago

“Everything I wanted was at a reasonable price. Thank u and keep it up”

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Posted 8 years ago

“Website is easy to use. Goods delivered on time”

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Posted 8 years ago

“Fast and hassle free online ordering and store collection”

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Posted 8 years ago

“Free delivery and simple no fuss returns policy”

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Posted 8 years ago

“My order was processed quickly and easily online and delivered on time on the date arranged”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,516 reviews