Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes are good qua;city and reasonably priced”

Helpful Report

Posted 7 years ago

“good products”

Helpful Report

Posted 7 years ago

“Easy to order, good equipment delivered safely and swiftly.”

Helpful Report

Posted 7 years ago

“Delayed delivery, forgot my order and only delivery the items when prompted by me.”

Helpful Report

Posted 7 years ago

Dear Hazel, We are truly sorry for the issues caused in your delivery. We would like to assure you that our aim is to provide excellent customer service and make deliveries as fast as possible. We are very sorry that we have failed to reach our aim in your case and disappointed you. Please accept our apologies for any inconvenience this may have caused you. We would like to thank you very much for your feedback and wish you a lovely day!

Posted 7 years ago

“Had everything we needed at good prices and great quality”

Helpful Report

Posted 7 years ago

“Ordered grandchildrens gymnastics outfits for Christmas. ..Quick and efficient service. ..Did click and collect”

Helpful Report

Posted 7 years ago

“An eye-boggling array of choices. All high quality, some ingenious. Good value too.”

Helpful Report

Posted 7 years ago

“Great Value & Quality Products with 365 days a year return policy. Fantastic”

Helpful Report

Posted 7 years ago

“Excellent delivery service”

Helpful Report

Posted 7 years ago

“Good communication about shipping. Easy picking, payment and arrived in time.”

Decathlon 5 star review on 24th January 2017

Helpful Report

Posted 7 years ago

“Good quality , really good prices . wonderful serves .”

Helpful Report

Posted 7 years ago

“Amazing service and product! Purchased bikes for my twins for Christmas. They arrived promptly and were already assembled. Boys are so happy.”

Helpful Report

Posted 7 years ago

“Great service and excellent price”

Helpful Report

Posted 7 years ago

“My delivery was over a week late, it took 3 phone calls and 3 Tweets to get a response and find out what was happening with my order”

Helpful Report

Posted 7 years ago

Dear Elin, Thank you for the time you have spent for giving us your feedback from your last purchase at Decathlon UK. We are extremely sorry for these issues and for the delay caused in your order. We would like to inform you that unfortunately we have experienced a strike in the border of France during last Christmas which caused major delays. We were trying to reach all our customers and keep them updated, however in this case it seems that we failed to do so. Please accept our apologies for all the lack of communication, we will forward your feedback to our Customer Loyalty team in order to avoid this issue happening in the future again. Thank you very much for your patience and understanding, we hopefully see you soon at Decathlon in the near future. Have a lovely day!

Posted 7 years ago

“Great racing bike for my son's 12th birthday at at great price.”

Helpful Report

Posted 7 years ago

“Estimated delivery by 15th so I ordered online on the 10th. I needed the items for the 17th and planned to pick them up. I had them delivered to Derby because I was visiting family there on 16th and knew I would be able to pick up. They didn't arrive by the date, not even by 17th so I had to make an extra trip to Decathlon to buy the exact same items so I had them in time for my activity on 17th. Then when the items arrived on 19th I had to make an extra trip to Derby to collect items I had already purchased and paid for twice, in order to return the online items cos I didn't need 2 sets! Absolute nightmare, I wouldn't use Click and collect again.”

Helpful Report

Posted 7 years ago

Dear Sarah, We are very sorry to hear about the delay on your delivery. Unfortunately we have experienced major delays during this period with our deliveries and we are truly apologetic that is has effected you. We have now forwarded your feedback on our delivery services in order to improve in the future and are hoping that next time we would be able to serve you better. Should you ever wish to order via Click&Collect option again and would not wish to proceed with collecting your order, please contact our Customer Loyalty Team on 02070643000 or via our website: https://www.decathlon.co.uk/contact-us.html in order to avoid making an other journey in to the store just to get the parcel refunded and our Loyalty Team will be happy to process it for you online. Should there be any further ongoing issues regarding this refund, please contact our team to get it resolved. We thank you again for your time and patience and would like to wish you a lovely day!

Posted 7 years ago

“Goods arrived promptly and well packaged. Very good service.”

Helpful Report

Posted 7 years ago

“Great range, excellent quality and speedy service”

Helpful Report

Posted 7 years ago

“I placed order for a number of items, waited a week for delivery but nothing arrived phoned customer service to be told the was something wrong with the order and it could not be released. Long story shorty took a week of me calling twice a day to get the one item removed from the order so the rest could ship. No apologies from decathlon at all. Products that arrived are very good but online service rubbish.”

Helpful Report

Posted 7 years ago

Dear Customer, We are very happy to hear that you are satisfied with the quality of our products. Our aim is to provide the same quality service to our customers from the very beginning of the purchase till the after sales services, however it seems like we were unable to reach our aim and provide the excellent customer service we would wish to provide to our customers. We are really sorry to hear about your unpleasant experience with our online services. Your feedback is much appreciated and will be forwarded in order to improve our services. We thank you very much for your time you took to give us your feedback and would like to apologize for any inconvenience this issue may have caused. Thank you for you time and have a lovely afternoon!

Posted 7 years ago

“Speedy delivery and reasonable price”

Helpful Report

Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews