Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,516 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products no fuss service”

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Posted 8 years ago

“The range of goods is great and the price is fantastic.”

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Posted 8 years ago

“Good range of products to choose and at reasonable price.”

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Posted 8 years ago

“The order never arrived and when I tried to track it the tracking number wasn't valid. It then turned out Royal Mail can't find the parcel.”

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Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution to the inconveniences that we caused.Have a nice day.

Posted 8 years ago

“Good service, pleasant staff”

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Posted 8 years ago

“Excellent value. Quick delivery. Website however was not as strong.”

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Posted 8 years ago

“Good quality at reasonable prices, and no problems with delivery”

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Posted 8 years ago

“great products at great prices with fast delivery”

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Posted 8 years ago

“Excellent products, excellent and helpful staff and terrific delivery schedule”

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Posted 8 years ago

“Easy purchase process, fast delivery, really good product for a reasonable price”

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Posted 8 years ago

“Easy to use site, items arrived a day early than scheduled which was great, at collection it was straight forward and as always helpful staff. Would recommend decathlon. 5 stars!!!!”

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Posted 8 years ago

“I had a very bad experince for the 1st odering online for matter of fact i placed my order then it was delayed due to 1 items was out of stock. because of 1 items they could not send the whole order unless i cancel the item. Also most of my order are size different to normal, i placed order for small now the look as xsmall for me. i will drop all the order back this weekend. I love your shop and the brand decathlon long live the barnd but please get it right!”

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Posted 8 years ago

Dear Kevin, Thank you very much for your feedback on our services and products. We appreciate it and will use it to try to better our ways in the future. Our customer services team has also emailed you through your order with all the options you have with returns. We thank you very much again for your patience and would like to apologize for the inconvenience this issue may caused.

Posted 8 years ago

“Very good quality ski clothing at reasonable prices”

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Posted 8 years ago

“Very pleased with goods ordered & exceptionally fast delivery. Would have given five stars if the online ordering had not been problematic. Was unable to order at all on pc as I seemed to be stuck in a perpetual log in loop and could not continue, but the order eventually went through via iphone.”

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Posted 8 years ago

“Fast delivery & great value”

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Posted 8 years ago

“I bought one product, it was perfect. Delivered ahead of schedule and its high quality. Many thanks. You loose a star for the reticulate amount of excess packaging, and two stars for all the spam emails afterwards. I didn't sign up for anything, yet it was unavoidable to just buy something without creating the first steps of some kind of profile with a points system. It's a terrible idea, people just want good products and convenience; they don't want a decathlon profile any more than they want a pg tips profile, or an Argos profile.”

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Posted 8 years ago

Dear William, We thank you very much for your feedback, we are very happy to hear you are satisfied with our products. Unfortunately at the moment it is indeed necessary to sign up for an account to create an online order but we are passing your feedback on the topic to the relevant department so they can take it in consideration with future changes. We do apologize if you feel like you have received a large amount of emails, we do communicate each stage with an email to customers so they can follow up easier with their purchase. We will forward the issue of the packaging and the email communication to the relevant sources with the aim to better our services and be able to provide exceptional customer service in the future. Apologies again for the inconvenience and thank you very much for your time you took to give us your feedback!

Posted 8 years ago

“It didn't :-( The large size of jacket ordered whilst having an L label was very very small and to have to pay to return something that was misses robed is very annoying.”

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Posted 8 years ago

Dear customer. Thank you for the time you have spent giving us your feedback.We are sorry to hear you have experienced problems with shopping at Decathlon. We apologise for any difficulties you have experienced with the size guide at Decathlon website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Have a nice day.

Posted 8 years ago

“The site easy too navigate ,fair prices and first rate delivery service”

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Posted 8 years ago

“Fast efficient and very good value for money”

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Posted 8 years ago

“I ordered two pairs of walking shoes which arrived in store for collection on time. They were a good fit and good value.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,516 reviews