Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon gives very good value for money. The running clothes I have bought would probably have cost me three times as much from a more recognized brand.”

Helpful Report

Posted 8 years ago

“Excellent value products”

Helpful Report

Posted 8 years ago

“They where very helpful very polite”

Helpful Report

Posted 8 years ago

“Prompt service, good staff, excellent products”

Helpful Report

Posted 8 years ago

“Best customer service”

Helpful Report

Posted 8 years ago

“The kit I bought was excellent quality considering it was at a very affordable price. The order arrived promptly too.”

Helpful Report

Posted 8 years ago

“They had the perfectly fitting leggings for me and the leotard and shorts for my grandaughter's Christmas present.”

Helpful Report

Posted 8 years ago

“Excellent customer service 5 ?? X”

Helpful Report

Posted 8 years ago

“Products as described and very good quality fit nicely on my boys how loved it”

Helpful Report

Posted 8 years ago

“I was happy with all products except one jacket that was not in bag and very creased. However, quality was great.”

Helpful Report

Posted 8 years ago

“Ordered online, click and collect. Was able to track my goods and pick up in store. Goods all as described boxed up and on time. Great service.”

Helpful Report

Posted 8 years ago

“Brilliant service, super fast delivery of my running torch.”

Helpful Report

Posted 8 years ago

“They had some table tennis products which I wanted at really good prices, a lot cheaper than anywhere else. I would have purchased more, but some were snapped up while I was choosing. They don't hold a large range, but if its something you want then snap it up while its in stock. On top of that the service was quick and efficient. Its worth browsing on a regular basis.”

Helpful Report

Posted 8 years ago

“I was happy with the choices of items i could buy for myself wife and young son so i signed up for an online account where i bought a number of items.... but have found i order items to be told next day out of stock'''''' like black friday alot of thing out of stock or can not get online ???”

Helpful Report

Posted 8 years ago

“Great stuff and good delivery”

Helpful Report

Posted 8 years ago

“Order delivered promptly”

Helpful Report

Posted 8 years ago

“Firstly, the order placed gave a date for delivery but then I was advised that although your site stated items were in stock they actually were not. Then Imwas given another date and tracking information which was useless as even a call to he delivery Company could not give me any information and the delivery Company were most unhelpful. Products appear to be good although Imhave not unpacked the scooter as hat wnd and he scat s are Christmas and birthday presents respectively. Not impressed by your delivery people as far as tracking and telephone contact go, although the driver was very pleasant.”

Helpful Report

Posted 8 years ago

Dear Customer, Thank for contacting us and giving us your feedback. We are sorry to hear that you have experienced problems with your online purchase at Decathlon. Regarding your enquiry, we would like to inform you that the confirmation of our stock sometimes takes 24-48 hours for our system. We really appreciate your review as we are trying to improve ourselves on this topic to give better visibility on our stock and make sports and our products more accessible to everyone. Please let us know if you still need assistance regarding your order and we would like to apologize for all the inconveniences caused. We hope to see you soon for a better experience at Decathlon. We thank you for your understanding and wish you a lovely day!

Posted 7 years ago

“Table tennis delivered as promised and high quality piece of kit!”

Helpful Report

Posted 8 years ago

“Excellent service and quality of goods that I purchased.”

Helpful Report

Posted 8 years ago

“I had ordered some items and when I received the dispatch notification I have realized that the delivery address was wrong. I called the contact centre and the guy who answered my called was very polite and he immediately contacted the courier. I received the delivery the very next day at the new address! Cheers guys!”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,514 reviews