Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,516 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 17th June 2023

Decathlon 1 star review on 28th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a road bike front wheel reduced from £44 to £27.99. Previous reviewers said to be cautious because they said they had been sent the £25 Triban wheel. Decathlon said they were sorting out the stock issue. Sure enough when I went to collect my wheel it was the Triban wheel but without the spindle (which it has instore for the £25). So I was being grossly overcharged and sold the wrong product, Staff were helpful but it all took time (to get a refund) and my entire trip was wasted. They tried to order the wheel I should have received but have not got back in touch with me. It has been taken of the website. Very poor experience all round.”

Helpful Report

Posted 8 years ago

Dear James, We are very sorry to hear about the mistake we made in your online order. Our customer services team has been trying to sort out the issue with the relevant department. Our aim to provide excellent products and service to our customers, however it is clear that in this case we failed to do so for which we are very sorry about. We thank you very much for taking the time to give us your feedback here and would like to ask you to contact our customer services department on 02070643000, should you nee any further help with your order. Thank you very much!

Posted 8 years ago

“Great service, speedy delivery. Love the microfibre towel I bought, its huge but hardly takes up any room in my gym bag!”

Helpful Report

Posted 8 years ago

“I ordered a judo suit but got a karate suit instead.”

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Posted 8 years ago

Dear customer, Thank you for getting back to us. We are really sorry to hear about all the inconveniences you went through with your online purchase as this is not the level and quality of service we aim to provide to each of our customers. We hope you might be able to give Decathlon a second chance in the future. Please notice that you have 365 days to return if the item that you received was wrong.Thank you for your patience and understanding. Have a good day

Posted 8 years ago

“Placed an online order to be delivered to store, order placed on Friday late evening and got an email to inform me my order was in store Sunday lunch-time. Excellent service.”

Helpful Report

Posted 8 years ago

“I ordered sandals in size 7 & was sent size 8.I returned them & requested that the correct size be sent & very quickly received ,once again,size 8!!! Each time I checked online & size 7 were in stockI returned them & got a full refund but will never order from Decathlon again.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you to contacting us. We are sorry to hear that you have experienced problems with the sandals sizing. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 and they will help you with your concern. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 8 years ago

“Great value for money”

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Posted 8 years ago

“Excellent product Excellent price Excellent service Thanks”

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Posted 8 years ago

“Product packaged poorly and item damaged. You arranged for collection but DHL didn't arrive and I waited in for them. Subsequently resolved but will never use again”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the times you have spent giving us your feedback. We are sorry to hear that you have experienced problems with your shopping at Decathlon. Please accept our apologies and we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to find a solution at your best convenience. Have a nice day.

Posted 8 years ago

“Excellent product highly recommend, problem with delivery took longer”

Helpful Report

Posted 8 years ago

“Just purchased a few.bits for my horse. The rug is great..very good quality and good fit. Other items same..very good quality”

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Posted 8 years ago

“Always very helpful on the phone - easy return, even with postage refunded.”

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Posted 8 years ago

“Excellent value and quality. Click & collect works really well and staff are knowledgeable and friendly. Only feels like a budget shop at the checkout!”

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Posted 8 years ago

“Good price but boots did not come in box and were in a plastic bag no what I expect for £75 boots”

Helpful Report

Posted 8 years ago

“Decathlon covers a vast range of sports and outdoor activities, and over the years I have probably purchased items from most categories. I have found their own brand goods to be well made, durable and very competitively priced.”

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Posted 8 years ago

“Very fast delivery of quality products. Also very helpful over the phone and very knowledgeable staff. Will definitely be shopping there again.”

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Posted 8 years ago

“Great prices, quick shipping, easy to use online support”

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Posted 8 years ago

“Absolutely great price on an expensive price of kit. Hassle free online and free delivery! And I get points towards a voucher!! Completely satisfied with service. Faultless.”

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Posted 8 years ago

“Great products and great prices”

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Posted 8 years ago

“Sizing incorrect so whole order being returned.”

Helpful Report

Posted 8 years ago

Dear customer. Thank you to contacting us. We are sorry to hear that you have received wrong size items. Unfortunately, we are having difficulties with this issue and we have already looking into it to try to solve the problem as soon as possible. Anyway, we will pass your feedback to the Product Manager so he can be updated of this. Do not hesitate to contact us in the Customer Loyalty Team on 0207 064 3000 and they will help you with your concern. Please, accept our apologies for the inconveniences caused. Have a nice day

Posted 8 years ago

“The item was delivered promptly but I have had to return it as the wrong size was sent. I have not had notification that the parcel has arrived back with you yet?”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for contacting us. We are sorry to hear that you have experienced problems with your purchasing at Decathlon. Regarding your request, we would like to inform you that we checked your account and we can confirm that we received your parcel. Please, accept our apologies for the inconveniences caused. Have a nice day.

Posted 8 years ago

Decathlon is rated 4.4 based on 11,516 reviews