Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Who are decathlon?”

Helpful Report

Posted 8 years ago

Dear Customer, Thank you for contacting us, you may find all answers on the link below: http://www.decathlon.co.uk/decathlon-our-company.html. Should you need to talk to us, please contact our Customer Loyalty Team on 02070643000. Thank you very much and have a lovely day!

Posted 8 years ago

“Very good service!”

Helpful Report

Posted 8 years ago

“I ordered trainers online to be collected in store. The website was easy to use and the cost of the products can't be faulted and were very good. The only let down was the service and attitude of the staff in store. To say he was moody and abrupt is the understatement. He acted like I was an inconvenience, shame as otherwise the process was spot on.”

Helpful Report

Posted 8 years ago

Dear Louisa. Thank you for the time you have spent giving us your feedback. We are sorry for the inconvenience caused to you regarding our sizes at Decathlon. Also, we are very sorry to hear about the service that you received at Decathlon Poole Redlands. At Decathlon, we aim to satisfy all customers and in this case, we failed to deliver it to you. We would like to confirm we forwarded your email to the store manager at Decathlon Poole and the will contact you directly with an apology and solution.Please accept our apologies for any inconvenience caused and we appreciate your patience and understanding. If you will have any questions, please feel free to contact us. Have a great day!

Posted 8 years ago

“Very quick delivery. Good prices.”

Helpful Report

Posted 8 years ago

“Great service. Quick delivery with no problem, very straightforward and I'll definitely use again”

Helpful Report

Posted 8 years ago

“good products prices and service”

Helpful Report

Posted 8 years ago

“good info delivered on time”

Helpful Report

Posted 8 years ago

“Had the cycle I wanted at the price I wanted”

Helpful Report

Posted 8 years ago

“Great range of products, affordable prices, swift delivery.”

Helpful Report

Posted 8 years ago

“The lowest priced item was from Decathlon so I bought it, it arrived in good time and was exactly as the description”

Helpful Report

Posted 8 years ago

“Well, I was looking through the reviews and discovered that the review section looks pants and it looks like they are faked. I would also like it if you added a u9wdgb< Got Triggered by a butt, sorry”

Helpful Report

Posted 8 years ago

Dear Customer, We are very sorry to hear that you are not happy with our review section on our website. We can confirm that all reviews posted are coming from consumers and are just moderated without any changes or adjustments made on them by Decathlon. Should you need to speak to anyone about the topic, please give our Customer Loyalty Team a call on 02070643000. Thank you very much for your time you took to give us your feedback and have a lovely day!

Posted 8 years ago

“Good customers service. Great choice of products and delivers free over £50 all over the UK, including Highlands and Islands.”

Helpful Report

Posted 8 years ago

“Took a week to organise delivery due to missing products. Difficult to contact tou via email, web site didn't work very well (contact tools)' products are often unavaliable when you try to purchuase the transaction- web siste not up to date”

Helpful Report

Posted 8 years ago

“Good and cheap products.”

Helpful Report

Posted 8 years ago

“Super fast delivery of items to me :0)”

Helpful Report

Posted 8 years ago

“Staff are really helpful plus its a shop that has everything sports related u could need.”

Helpful Report

Posted 8 years ago

“quality goods at competitive prices”

Helpful Report

Posted 8 years ago

“Delivery was prompt and collection at the store was efficient”

Helpful Report

Posted 8 years ago

“Efficient service, good delivery and great products”

Helpful Report

Posted 8 years ago

“Easy to use shopping and good selection of products. Deducting one star for delay in processing my order after payment for fraud checking. Seeing as how I was paying via PayPal, I was not happy about this.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,514 reviews