Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,516 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products at great prices.”

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Posted 8 years ago

“Great service.”

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Posted 8 years ago

“Great range of products and sizes for very reasonable prices”

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Posted 8 years ago

“Delivered quickly. Great products great price.”

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Posted 8 years ago

“Top quality, good prices and fast delivery”

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Posted 8 years ago

“be more happy with more local (national, European) products...”

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Posted 8 years ago

“Excellent bike service including safety check, non-pushy sales staff and good quality bikes for the price”

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Posted 8 years ago

“My order was ready for collection ahead of schedule. I was worried it was going to be too late for me so I got in touch and they responded quickly and confirmed it was in stock. The jacket is great and the price is unbeatable.”

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Posted 8 years ago

“Staff on the help-line were extremely knowledgeable, and prepared to find a garment to check out a question. The purchase experience on the website was smooth and easy. The garments were of good quality and as described. The delivery was quick.”

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Posted 8 years ago

“Delivered on time, good prices”

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Posted 8 years ago

“Very happy with the items I ordered, good price, next day delivery arrived on time, very happy thanks.”

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Posted 8 years ago

“Package delivered very quickly. Unhappy as swimsuit ordered stated age 10 on website however when it arrived it was about age 6. Now have to spend time and money returning it to a store.”

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Posted 8 years ago

“Great choice & fairly priced.”

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Posted 8 years ago

“By helping me with a delivery when I got the address wrong. They kept me informed and made sure the information got to the driver and the parcel was delivered to the right place.”

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Posted 8 years ago

“Nice wide variation and suitable prices ,l would like to by more pieces but they are out of stock especialy size 14for swimming suits,i hope it will be availabe Regards”

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Posted 8 years ago

“Having the equipment I needed, at a good price and with speedy delivery.”

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Posted 8 years ago

“Everything went promptly and smoothly as it should be.”

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Posted 8 years ago

“Great quality products, some amazing bargains to be had. Delivery was quick and returns to store were very easy with no receipt. Highly reccomend”

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Posted 8 years ago

“We ordered a tent which arrived damaged. After a bit of confusion over how to contact Decathlon to say the tent was damaged and send pictures, we got through. We got a nice reply, asking some questions. Unfortunately it was a no reply email address so we couldn't respond . Anyway, to cut a long story short a courier was sent to pick up the tent, and then a new one was sent out. I think the website should provide an email address you can contact rather than having an online form, and I think customer services should reply to you with an address you can get back to....but apart from that I have no complaints over how the exchange was handled and the contact we've had has always been friendly and polite. We're very happy with the tent and the price we got it for too. We've bought from Decathlon several times in the past and always been very happy.”

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Posted 8 years ago

“very good quality of products and service. you myst find a way to send to all countries of europe. with less money for shiping”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,516 reviews