Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,515 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and service”

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Posted 8 years ago

“I ordered my run light on a Sunday evening and had it by Tuesday. Amazing service, Thank you Decathlon.”

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Posted 8 years ago

“The table tennis table I bought looked very nice untill the screws decided to keep falling out all the time ,so I had to get some super glue to stick the hole lot together again.Still happy with it for the price.”

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Posted 8 years ago

“Great price, great service”

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Posted 8 years ago

“Easy to order online and collect in store. A good choice of sportswear at a reasonable price and very helpful and pleasant staff in the Sheffield Store”

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Posted 8 years ago

“Prompt delivery and good product”

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Posted 8 years ago

“Very fast, efficient service.”

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Posted 8 years ago

“I bought kids ski boots online. The product has very good quality for a reasonable price. Communication and delivery was accurate”

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Posted 8 years ago

“Great service, i did an online click and collect and reserved some items, everything was there when i came to collect them and the staff were very helpful, an easy shop.”

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Posted 8 years ago

“The clothes I bought were okay, but the bicycle's basket holder was poor quality, because it broke down the same day. Needed to find something suitable to it from other shop. I would not recommend it.”

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Posted 8 years ago

“Good variety of products at reasonable prices. Only downside was products weren't folded so presentation wasn't great.”

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Posted 8 years ago

“Prompt delivery and product was of very good quality.”

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Posted 8 years ago

“Quick delivery, excellent products.”

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Posted 8 years ago

“Great products, at a great price.”

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Posted 8 years ago

“The next day delivery I asked for took 6 days in total and 3 phonically to chase it. The member of staff at Decathlon was extremely helpful and courteous and a pleasure to speak to. The problem lay with the courier company I believe. Also the items I ordered are slightly on the small side. I haven't decided what to keep as yet. I don't think they are very true to size. Quality seems ok, but not exceptional.”

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Posted 8 years ago

Dear Carice. Thank you for the time you spent for giving us your feedback. We are really sorry to hear you are not satisfied with our deliveries and product as you experienced several problems with your order. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 8 years ago

“Many very good products, good value for money.”

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Posted 8 years ago

“Click and collect waste of time. Ordered a fully waterproof running jacket, as no where local had it in stock used the click and collect service. First jacket got dispatched but never arrived at the store, took 2 e-mails for them to re-order. I then waited for the e-mail to say that it was available for me to collect. After 5 days of waiting called the service team up, only for the women to cheerfully say if the store hadn't scanned the item, and apparently they don't always, it's probably sat there waiting for me. A quick phone call confirmed this. So basically ignore the information from decathlon that clearly says don't attempt to pick your item up without confirmation that it's there as the e-mail may never come!!!! 1 star was for apologetic staff.”

Helpful Report

Posted 8 years ago

Dear John, We are very sorry that your experience with using our Click&Collect service was not satisfactory. We appreciate your feedback as this is our only way to better our services and make sure we will avoid any similar future issues. If there is any unsolved issue with the order, please contact our Customer services team on 02070643000, otherwise we would like to thank you very much for your patience on the topic. Thank you for your time you took to give us your feedback and have a lovely afternoon!

Posted 8 years ago

“Just the sun hats and rash guards I was looking for at a good price.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Excellent service. Prompt delivery and good quality product. Will certainly use again.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,515 reviews