Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,519 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer service…. I had a problem with a swimsuit.. it faded very badly….I complained and was passed around from store to head office etc for 3 months and in the end I gave up ..no doubt what they wanted….”

Helpful Report

Posted 2 months ago

“Prices are okay, quality is okay for what you pay. Do not expect any form of customer service however. Also they defaulted my payment method to Klarna (Which looked to me like a scam) and scared/confused me when I started getting messages asking me for payment weeks after I thought I had made one. This was my 3rd order, there may not be a 4th”

Helpful Report

Posted 4 years ago

“I love the products itself. However it is frustrating to arrive to half empty store in Oxford after 1h drive. Poor online availability and empty shelves. I'm after cycling accesories and components. It seems like the wave of road bikers came through Decathlon UK in the beginning of the season and shop has never recovered from it.”

Helpful Report

Posted 4 years ago

“Really worst delivery system, it's been 2 days my package in my city but the delivery people are not bothered to deliver it, this problem bcoz of Ecom Exp. Surat that too 2nd tm. Hope Decathlon people will change the Delivery company! https://t.co/zGa8Qx6Rw0 It was in my city and the delivery didn't happened, then the parcel went back to Banglore hub now it's on way to start(my city) really pathetic service in india! I can't even cancel the parcel and get my money back.”

Decathlon 2 star review on 10th September 2018

Helpful Report

Posted 6 years ago

“Nothing against their Stores, their staff or their products but my experience of their on-line delivery does not inspire confidence. The Tracking record for my delivery is the worst I have ever seen. It was supposed to go from Birmingham to Bristol and out for delivery. I still do not know when I can expect delivery, or worse still having been passed around so many wrong destinations, what condition it will be in when it eventually arrives.”

Helpful Report

Posted 6 years ago

“I love your products, but this time went for home delivery. DHL is the most inconvenient courier form you could possibly choose for domestic deliveries. 8am to 6pm window does not work. Other providers like DPD give you an hour's window, or a safe place to leave the delivery. It's cost me more in lost work to be here all day than I spent with you in the first place. I would pay an extra charge to be able to track the delivery and not waste so much time.”

Helpful Report

Posted 7 years ago

“Purchased a pair of Newfeel PW 240 Men's Fitness Walking Shoes 2 months ago, and already have had to change the insoles due to the cushioning flattening, furthermore the tread on the rear sole of both shoes have worn down flat. (unable to attach photo). The fitting of the shoe was great and were comfortable, just think they should have lasted more than 2 months. Went in to the Oxford branch to advise them on this and want to purchase a different pair for my fitness walking. They didn't want to know about the problem with these shoes and advised me to buy a mountain hiking shoe instead advising it will last longer!! Terrible service. Walked out empty handed (apart from my old shoes) and still looking for an alternative pair that will last longer.”

Helpful Report

Posted 7 years ago

“Very poor online experience, I received an email to say order created, with a tracking number - no way of tracking via this number as it doesn't conform to any of the formats listed. Two days after it was due in the store I still had not received an email to say it was ready for collection - It clearly says on the original order Please wait until you have received an email before attempting to collect. I ring head office can't get an answer, so I ring the store directly and its sat there waiting to be collected!! Very poor communications”

Helpful Report

Posted 7 years ago

“On the phone you said I could choose express delivery that would be guaranteed within two days. However your website will only allow a guaranteed delivery of 6 days. Thanks for wasting my time.”

Helpful Report

Posted 7 years ago

“Was waiting for new 2016 model of Town 9 EF scooter, it appeared on their website, but with references to 2016 & 2015 models in the description so emailed for confirmation of which model it was. Was assured it was 2016 model so purchased it. They then sent me the 2015 model. Called for more info as to why, no one actually knows what the 2016 model is, including the UK Oxelo 'expert'. Don't get me wrong, the 2015 town 9 is a great bit of kit, but I was missold on the basis of a pre-sale email from their customer services that clearly stated I would get the 2016 model. They offered me a measly £10 refund!”

Helpful Report

Posted 7 years ago

“Decathlon emailed our school to say they had delivered our table tennis table when in fact it was still with the delivery company. Then when we asked them how this has happened, they said that I had changed the delivery date with them which was untrue and made it seem like it was our mistake. We were expecting this a while ago however the first time they tried to deliver this, they damaged it on the way. So we are still waiting for our table.”

Helpful Report

Posted 8 years ago

“looked at some walking trousers and had great difficulty in working out what sizes were what. Eventually bought a hat and even then it had no size on it.”

Helpful Report

Posted 8 years ago

“The click and collect service took weeks to come and then the size was wrong for one of the items! Been very happy with in store purchases but not click and collect.”

Helpful Report

Posted 8 years ago

“I went to Decathlon in Surrey Quays to get my bike seat adjusted. Apparently, the seat post was too small, but they tried to adjust it anyway. They broke the ring to adjust the seat post in the process. I didn't have a choice but to buy a new seat post from Decathlon, as they broke my bike and I couldn't put the seat back in. Without asking, the guy installed a new seat post, which was much more expensive than what I wanted to spend on this. He also told me that the ring was broken, as if he had forgotten that he himself broke it just a few minutes before. Not a very customer friendly experience.”

Helpful Report

Posted 8 years ago

“Click and collect not there on time....self serve check out..security tag left on but when stopped at door security didnt check so i had to return to have removed.”

Helpful Report

Posted 8 years ago

“Collection of the items was not available when advised it would be on confirmation email. Three trips were made to the store in the end, over two weeks, to try to collect”

Helpful Report

Posted 8 years ago

“I ordered a bike for hime delivery on the advice of the staff in your Giltbrook store and 3 days later I had an email saying it had gone out of stock...”

Helpful Report

Posted 8 years ago

“Despite my order being picked by Thursday 15 December it didn't arrive at my chosen pick-up location until lunchtime on Wednesday 21 December by which time I had left for my Christmas break and had to go without the presents that were in this delivery. Nobody answered the helpline number when I was trying to enquire as to when the parcel would be delivered and a message to your Facebook page was ignored until the parcel had been sent to the pick-up location.”

Helpful Report

Posted 8 years ago

“Sizing was ridiculously small and long winded return/ replacement”

Helpful Report

Posted 8 years ago

Dear Customer, thank you for the time it took for you to give us your feedback. We do apologies for the way you feel about the sizes of the products and the exchange process you had to go through to return them. We will pass on your review to the correct team where they can work on improving the sizes. Here is the link to the size guide of our current products if you wish to purchase from us again. https://www.decathlon.co.uk/size-guide.html

Posted 8 years ago

“Maybe it was just ordering at Christmas but my order got stuck in the system and I had no communication from Decathlon as to where my order was and when to expect it. It narrowly arrived just before Christmas and all was ok but I was very disappointed with the customer service from Decathlon. Having said that the scooter that I ordered is great.”

Helpful Report

Posted 8 years ago

Dear Nicola. Thank you for the time you have spent giving us your feedback from your last purchase at Decathlon Uk. We are extremely sorry to hear that you canceled your order because of the delays that we have experienced. In regards to your enquiry, we would like to inform you that unfortunately we have experienced a strike in the border of France during last Christmas which caused 3-4 days of delays. We were trying to reach all our customers and kept them updated but in this case it seems that we failed. Please accept our apologies for all the lack of communication, we will forward your enquiry to our Customer Loyalty team in order to avoid that this situation will happen in the future. Thank you very much for your understanding, we hopefully see you soon at Decathlon in the near future. Have a lovely day!

Posted 8 years ago

Decathlon is rated 4.4 based on 11,519 reviews