Name: Dehumidifiersuk
Rating: 4.00

“Very pleased with delivery as promised. The machine does its job but it could be quieter, which should be quoted in figures.”

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Posted 6 years ago

“It's easy to move. Easy to empty. Not too noisy. Has reduced moisture.”

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Posted 6 years ago

“The dehumidifier purchase was made in the hope that it will cure the condensation and mold .Its success can only be estimated over the coming winter. The positive results I.e. Power usage have been very welcome, it has been very low. Being able to read the fall in humidity so quickly is a also a big advantage. Reg Anstice”

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Posted 6 years ago

“Really helpful. Speedy service. Polite and friendly communication. Highly recommend”

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Posted 6 years ago

“Fast service and good value”

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Posted 6 years ago

“The dehumidifier I received is working perfectly. The only problem is that I never received the FREE Digital Weather Station which should be provided with it despite two emails I sent with NO ANSWER !”

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Posted 6 years ago

Hi, thanks for the feedback. Sorry for the trouble you have had getting through we are looking at an answering service solution for overflow calls. Our lines are open from 8am - 5.30pm and we tend to get a lot of calls from 11am - 3pm. Calling outside of these times will usually get you through straight away. I have found your order on our system and will ensure that you have a weather station in the next few working day. Your experience isn't over with us yet so if you decide to revise your feedback we would be very grateful. Merry Christmas, DehumsUK

Posted 6 years ago

“Excellent prices for excellent products and quick delivery”

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Posted 6 years ago

“When the original unit I’d ordered was unavailable Dehumidifiersuk were very quick to contact me and explain the alternatives.”

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Posted 6 years ago

“Works well and is easy to set up and keeps the back porch and utility room dry. Wish it had a setting for use on economy 7 supply.”

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Posted 6 years ago

“Did not deliver the free promotional item with my order, did not respond to any emails, web form or pick up the phone.”

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Posted 6 years ago

Hi, thanks for the feedback. The weather station is sent out separately due to a slight delay in the replenishment of stock. Sorry for the trouble you have had getting through we are available on the phones from 8am to 5.30pm every day. I have found your order on the system and will make sure that your weather station is sent promptly. I trust that the dehumidifier arrived promptly the next day via DPD and I hope that it is doing a good job for you. Best Regards, DehumsUK

Posted 6 years ago

“advertised stock which they did not have and next day delivery which they did not do! Did not call me or email despite me using paypal and all my details being available. It took many times to get through on the phone to find this all out. would not advise using this company as you cannot believe the website. Companies like this should be removed from the internet”

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Posted 7 years ago

“I ordered a dehumidifier 12 days ago. I contacted the company 5 times before being advised that the unit would be delivered yesterday. Still waiting.”

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Posted 7 years ago

“Made the order 2 weeks ago, they debited my account. No contact from them since. I’ve sent an email and phoned them twice, eventually getting through to someone, who said the fan would be sent direct from the manufacturer, despite their website saying (and still saying) that the product is in stock. They promised they’d ring me back to explain what was happening with the order. I’ve received no call backs though. Reading the other reviews; It seems little has changed since they were taken over. My advice would be to buy from somewhere else!”

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Posted 7 years ago

“Dehumidifier arrived but without the 'Free Digital Weather Station'. I have sent 3 emails to different email addresses and so far no response. Complete lack of customer service”

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Posted 7 years ago

“The dehumidifier duly arrived but NOT the weatherstation as advertised!! After 3 separate phone calls and numerous apologies and promises to correct this it has still not arrived although they are still advertising this accessory.”

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Posted 8 years ago

“10 days and counting since I ordered a dehumidifier. No contact since. No one answered their 7 day phone lines. Or the message I left on their website. Or the email I sent them. Or the tweet to their @dehumidifiersuk handle. Their customer service webpage is Latin gibberish. I will be cancelling in a couple of days unless this is sorted.”

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Posted 8 years ago

“still waiting for delivery 12 days after order. and no idea when it will be made. When last asked was told under new management but delivery would be in a couple of days!! but still waiting”

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Posted 8 years ago

“Ordered a dehumidifier on line from this company on 4 th April and still not received it. I have not received a delivery date or an explain action and have been unable to contact the company by phone or email.”

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Posted 8 years ago

On behalf of the team here at DehumidifiersUK please allow me to apologise for the recent changes that have effected a very small number of customers. DehumidifiersUK was recently acquired by Ashtead Plant Hire Co Ltd (A-Plant) which involved a complete migration/ integration of the business. The staff here worked around the clock to fulfil all outstanding orders before a predicted down time of 4-5 weeks. Unfortunately, five orders couldn’t be processed in time and the staff had very limited access to the facilities from the week commencing the 11th April. This was one of the orders caught up in the changes. All the effected orders were issued with a refund in full. We are delighted to announce that DehumidifiersUK is now a division of A-Plant PLC a FTSE100 company. The support and resources of A-Plant combined with the experience of our dedicated experts means that we can continue to offer the best advice on the best products at unbeatable prices! Please call 08454508356 for any enquiries or after sales support. Mention that you have seen this review and receive 10% off your order. Lines are open from 8am – 6pm every day, reach us via email, or use our live chat facility on the web site.

Posted 8 years ago

“This is fake. I ordered dehumidifier 2 weeks ago and still didn't received it. Can' t even send a message to them and it is no possible to contact. Nobody answer the phone.”

Helpful Report

Posted 8 years ago

On behalf of the team here at DehumidifiersUK please allow me to apologise for the recent changes that have effected a very small number of customers. DehumidifiersUK was recently acquired by Ashtead Plant Hire Co Ltd (A-Plant) which involved a complete migration/ integration of the business. The staff here worked around the clock to fulfil all outstanding orders before a predicted down time of 4-5 weeks. Unfortunately, five orders couldn’t be processed in time and the staff had very limited access to the facilities from the week commencing the 11th April. This was one of the orders caught up in the changes. All the effected orders were issued with a refund in full. We are delighted to announce that DehumidifiersUK is now a division of A-Plant PLC a FTSE100 company. The support and resources of A-Plant combined with the experience of our dedicated experts means that we can continue to offer the best advice on the best products at unbeatable prices! Please call 08454508356 for any enquiries or after sales support. Mention that you have seen this review and receive 10% off your order. Lines are open from 8am – 6pm every day, reach us via email, or use our live chat facility on the web site.

Posted 8 years ago

“ordered 28 days ago not received item will not answer numerous phone calls not accepting e mails so frustrated put it in paypals hands would rather have refund than be left in never never land no way to run a business re dehumidifier”

Helpful Report

Posted 8 years ago

On behalf of the team here at DehumidifiersUK please allow me to apologise for the recent changes that have effected a very small number of customers. DehumidifiersUK was recently acquired by Ashtead Plant Hire Co Ltd (A-Plant) which involved a complete migration/ integration of the business. The staff here worked around the clock to fulfil all outstanding orders before a predicted down time of 4-5 weeks. Unfortunately, five orders couldn’t be processed in time and the staff had very limited access to the facilities from the week commencing the 11th April. This was one of the orders caught up in the changes. All the effected orders were issued with a refund in full. We are delighted to announce that DehumidifiersUK is now a division of A-Plant PLC a FTSE100 company. The support and resources of A-Plant combined with the experience of our dedicated experts means that we can continue to offer the best advice on the best products at unbeatable prices! Please call 08454508356 for any enquiries or after sales support. Mention that you have seen this review and receive 10% off your order. Lines are open from 8am – 6pm every day, reach us via email, or use our live chat facility on the web site.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Dehumidifiersuk Reviews