Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 368 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 368 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

Write Your review

Tell us how Delay Repay Genie made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a great service - I am recouping almost 50% of my ticket price, it is easy and given these trying times littel else to do with my commute is!”

Helpful Report

Posted 6 years ago

“Fantastic. A must-have tool in the ongoing war against the tyrannical train companies!”

Helpful Report

Posted 6 years ago

“Great service. So easy to use and well worth the money”

Helpful Report

Posted 6 years ago

“Everyone should use this.”

Helpful Report

Posted 6 years ago

“Brilliant, straightforward service. Well worth the subscription.”

Helpful Report

Posted 6 years ago

“I have been getting over £100 per month in vouchers through Delay Repay Sniper to use against my next monthly railcard, although it takes quite a while to wait for these to be put through when buying my new ticket - typical rail company inefficiency! DRS is well worth it. I highly recommend using the service.”

Helpful Report

Posted 6 years ago

“Really useful tool, stopped me having to write down all of the delays which since the timetable change in May has been many.”

Helpful Report

Posted 6 years ago

“It allows me to keep track of the train delays, as often when using Southern and Thameslink trains for my commute you get too angry to remember exact times, and be able to correctly claim compensation. It is nice to have a company in the train industry that provides a decent service.”

Helpful Report

Posted 6 years ago

“It's a very good way of keeping on top of the delay repayments for our endlessly rubbish train service we have to put up with. Could be improved with an App for mobile phone use...”

Helpful Report

Posted 6 years ago

“Ok... Good for the info. Would suggest only paying for the £3/4 standard version as the auto claim takes them a month to action before it's even sent to the TOC. Better off doing yourself for speed”

Helpful Report

Posted 6 years ago

“DRS is a great way to reclaim back the compensation I am owed from the train operators. Quick and straight forward. Couple of clicks and it’s done. Customer Service is excellent and would recommend DRS to any train commuter!”

Helpful Report

Posted 6 years ago

“Saved me hours of time wasting on recenttraintimes and then the pain of filling in countless delay repay applications. With the level of service thameslink/southern are currently providing it'll pay for itself in 1 day!”

Helpful Report

Posted 6 years ago

“I use the basic service and generally it works fine. However, recently the data to check trains on 'find trains' has been missing for whole chunks of routes. When I have emailed for assistance, I either got flobbed off with lies or completely ignored. Therefore, make your applications timely and be aware that 'support' is pretty poor when things don't get well.”

Helpful Report

Posted 6 years ago

“Helps me claim. Works.”

Helpful Report

Posted 6 years ago

“I've been using DRS for over 4 years and have had hundreds if not thousands of £s in compensation over that time. Now if only DRS could do something about my grey hairs and stress lines caused by travelling on Southern Rail I'd be *really* impressed!”

Helpful Report

Posted 6 years ago

“This is a great product. If you want to have the information you need to claiming for your delays it is accurate and free. Personally I have paid the premium price to have DRS do the claims for me with a single click from me. £10 a month may seem expensive but I claim more than this from SWT almost every month. Also the more claims they get the more incentive they have to improve the service. Thank you DRS. You provide and great service.”

Helpful Report

Posted 6 years ago

“Great at spotting those past delays, though need to remember to claim as paying the subscription fee. Found another site Late Rail (laterail.co.uk) which shows same info but free! so will use this after free month ends with DRS.”

Helpful Report

Posted 6 years ago

“As a regular commuter this site save's so much time, especially when you consider the palava involved to claim for a 15 minutes delay.”

Helpful Report

Posted 6 years ago

“Easy and logical to use. However will need to evolve with change to ticketing options and not sure why it does not claim on strike days or make it easy for customers to. Still should be an option to pay as percentage of amount claimed.”

Helpful Report

Posted 6 years ago

“If your train line compensates for 15 minute delays, this is a no brainer. It avoids having to keep exact records of train journeys which are demanded if you are to be compensated. The money is paid directly into your bank....easy.”

Helpful Report

Posted 6 years ago

Delay Repay Genie is rated 4.6 based on 368 reviews