Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 368 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 368 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the new world where train companies expect frustrated commuters to do all the leg work in claiming for delays, to have Delay Repay Sniper on our side is an absolute godsend. They provide comprehensive information on your chosen routes and can even claim on your behalf. Well worth the investment!”

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Posted 5 years ago

“The very best in every possible way! I have been a full account client for a couple of years now and they are AWESOME ;-)”

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Posted 5 years ago

“Quick efficient and easy. A good way to make a point to Southern about their tardy service. Particularly like despite having a direct debit when I don’t use the trains for a month and don’t claim they refund without a quibble.”

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Posted 5 years ago

“Almost as easy as 1, 2, 3 if you set details correctly you get your regular travel interruptions presented to you, if a random destination traveler you can open up the window of trains and timings. The auto setup has worked well for me I just confirm I wish to claim and I receive the payments in due course. Give it a try and see for yourself. Regards David.”

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Posted 5 years ago

“I used to spend 10 minutes on a single claim as southern force me to add the details of my annual ticket each time Now I click a button Also I used to forget to claim like thousands of others, but ice not missed a claim since signing up”

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Posted 5 years ago

“This service just works. It takes all the hassle out of train claims. I wish SWR were more reliable but at the moment I need DRS and it pays for itself to have the one-click claim upgrade.”

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Posted 5 years ago

“DRS is a great idea and a great service. The DRS team are great, very helpful and very efficient. Train operating companies try to make it as difficult as possible to claim for delays, so the DRS service meets a real need especially for daily commuters who are the biggest victims of our privatised railways. I've been using DRS for a few months now and I'm really glad I signed up. Highly recommended service!”

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Posted 5 years ago

“Great time saving platform, I have used this regularly for nearly 12 months and the Delay Repay Sniper is easy to use, painless process, which has recouped more than twice my annual fee.”

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Posted 5 years ago

“This is a really good service. The only downside is that the price per month is the same for every customer no matter what your annual travel card amount is so that if, like me, you only travel from Zone 3, it's not every month that it is cost effective to have the service. I think a proportionate charge would be an improvement.”

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Posted 5 years ago

“Very good service. They have recently changed the way you upload your tickets. Hopefully this makes the service just as efficient.”

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Posted 6 years ago

“What’s not to like about this website. We suffer with delays it’s a nightmare on our journey to and from work. Your so angry you want to blame someone, but vent your frustration by getting some cash back. This is easy click the button and away you go, cash back!!”

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Posted 6 years ago

“It is a wonderful tool! Keep it going. An App would be a great addition...”

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Posted 6 years ago

“Initially responsive during my account setup. Since then it has all functioned without issue.”

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Posted 6 years ago

“Invaluable if you’re a commuter! Takes the pain out of claiming for all the delayed trains. The small cost per month is paid back in about 1-2 days. Get this and recommend it to everyone, we need to be compensated for the rubbish train service in London!”

Helpful Report

Posted 6 years ago

“Once set up, DRS offer a seamless and pretty much effortless service. Without them I would probably not bother claiming for many of the shorter delays due to the cumbersome nature of the train operators' claim processes.”

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Posted 6 years ago

“Given the amount of trains that are delayed this is a great tool for tracking when you're entitled to money back!!”

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Posted 6 years ago

“Excellent value, good support if needed Absolutely no complaints Thank you”

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Posted 6 years ago

“The service makes it easy to claim your rightful compensation on your season ticket when you are on a delayed train. Takes all the hassle out of it.”

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Posted 6 years ago

“Great service. Quick, simple , efficient. Just what you need when frustration levels are high.”

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Posted 6 years ago

“Cant belive i didnt do this sooner ... it's a must have builds my PayPal acount up nicely!!!”

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Posted 6 years ago

Delay Repay Genie is rated 4.6 based on 368 reviews