Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 368 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 368 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fantastic app that makes claiming your compensation so easy. They email when you have been delayed and you click one button to put in a claim. So simple.”

Helpful Report

Posted 6 years ago

“Pays for itself for a year with the first claim for me.”

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Posted 6 years ago

“This takes the hassle out of managing train delays which if you're a southern rail or Thameslink passenger are a daily occurrence. I never used to claim and I really should have but I just adopted the very British attitude of ”oh well” now when every the trains are cancelled or delayed I don't have to record it and remember to claim - DRS help make it easier”

Helpful Report

Posted 6 years ago

“Delay repay sniper is essential for anyone unhappy with the train service they use every day. We must collectively make the lousy train companies pay for their poor performance. Complaints are simply ignored the only thing they care about is profit. Now I tried to claim for every late train myself and it can be done if you are very well organised and keep notes. But let's be honest it is easy to key things slide. With delay repay sniper you get an email with all the delays during your commute window. Just click on the one you travelled on and one further click and they claim for you. It is that easy it takes 30 seconds per day no more. Sign up today and if enough of us do it will actually be cheaper for them to run the service better.”

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Posted 6 years ago

“I have been a full paying member for 2 years now and have been extremely happy with the service offered by DRS. As with any technology, there will naturally sometimes be challenges and DRS has not been the exception. They have however absolutely always been extremely responsive with their support and willingness to resolve any technical issues that have arisen. Their programmers also seem just as keen and have been extremely quick with implementing new changes or meeting customer requests. A big 10 out of 10 from me for a great team!”

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Posted 6 years ago

“Good app and very easy to use. Obviously the trains needs to continue to be rubbish to make it worthwhile financially.”

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Posted 6 years ago

“I just subscribed to the DIY option after a 28 day trial. So far every single claim I've manually made to SWR has been paid and this service pays for itself. If only I found out about it ten months ago.”

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Posted 6 years ago

“I find the service very easy to use. It saves me having to note down late train every time I'm on one. the auto claim service has even further benefited me. I'm a big fan”

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Posted 6 years ago

“Excellent service on all levels. The good thing is you can call or e-mail and you’ll get a response straight away. The system overall works seamlessly.”

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Posted 6 years ago

“I used to let train delays go and never claim for them, but now it's easy to keep track of the times and the refunds I get do add up! Last month I managed to get about £60 refunded. Why should you pay full whack for a delayed service? DRS is really valuable if you are a commuter - highly recommend!”

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Posted 6 years ago

“Excellent and efficient service. I was more than keen to upgrade the subscription following my free trial”

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Posted 6 years ago

“Indispensable money-saving tool to combat the ridiculous train fares charged with the shabby service received by passengers.”

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Posted 6 years ago

“Very pleased with the quality of the customer service provided!”

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Posted 6 years ago

“Very good service.”

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Posted 6 years ago

“Delay Repay Sniper is a simple and honest way of recovering monies from train companies! I love it!!”

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Posted 6 years ago

“Money well spent. As a Southern Rail customer I get a lot of delayed or cancelled trains. Delay Repay Sniper is a brilliant service and completely removes the hassle of making claims.”

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Posted 6 years ago

“Simple to use. Terrific value. If you are a regular rail traveller, I would urge you to use DRS.”

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Posted 6 years ago

“Really usefull especially in situations where your priority is getting from A to B rather than working out exactly how delayed your train was.”

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Posted 6 years ago

“Does exactly what it says on the tin. Highly recommend.”

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Posted 6 years ago

“The easiest, most satisfying part of my daily commute is watching the slow but steady trickle of money deposited in my account by Southern and Thameslink via the simple 2 click Delay Repay process offered by Delay Repay Sniper - thanks for doing exactly what you say, exactly when it's needed - if only the train companies would copy your example.”

Helpful Report

Posted 6 years ago

Delay Repay Genie is rated 4.6 based on 368 reviews