Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 368 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 368 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made me happy as you always respond to requests when needed. Claims always turned round in quickest possible time. Also can anyone tell me the last time something went down in price?? Weldone to the DRS Team”

Helpful Report

Posted 6 years ago

“Really simplifies the process of claiming for late and cancelled trains and saves all the time required to fill in forms if you manage your claims yourself.”

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Posted 6 years ago

“Brilliant service works great, although would like to see a better accuracy or explanation to why some claims bounce?”

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Posted 6 years ago

“Very easy to submit claims. Single push of a button and then a voucher to compensate for your delay lands on your door mat. Keep up the good work”

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Posted 6 years ago

“Quick, simple to use and gets more money back than I pay in”

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Posted 6 years ago

“Started with a station issue, as mine as an ampersand in it (elstree & borehamwood). The issue was reported and corrected the day after, but not without a bit of a push as I already started payment. Then i asked a Twitter question around contactless repay possibilities, wihtout any reponse. The amount of noise around emails amounts to around 3/5 emails a day for missing tickets, as I entered routes. One missing possibilitiy is the weekday notif only , compared to all notifs, as most train are late during weekends. Therefore, i will say that the marketing is well done, but the service behind it is not woth the money.”

Helpful Report

Posted 6 years ago

Hi Kevin, Sorry you experienced an issue, we understand the train station issue took a little longer than expected due to an internal resource issue at the time. We have not been able to find your query over twitter but contactless cards can be used providing your card is registered with the TFL so that a journey statement can be provided as evidence for the operators as this is what they require in the absence of a physical ticket. We like the idea of the week day only option and so will add it to the development requests for the team. Any problems, please let the customer service team know and they will be happy to help. Kind Regards, Lee

Posted 6 years ago

“Easy to use takes all the pain out of making a claim, excellent service, and a no brainer for any commuter.”

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Posted 6 years ago

“It on the whole just about makes me money. However, when taking out the subscription It did state that if I did not receive claims that exceeded my subscription fee in a month I would be refunded the difference, so as never to be out of pocket. I believe on a number of months this has happened. I have still received the full subscription fee though... Would appreciate some clarification on this. Brad”

Helpful Report

Posted 6 years ago

Good Evening Brad, thank you for your comments on the reviews site. The price promise relies on the individual to identify to DRS when they have not received in excess of their subscription fee as the compensation is sent straight to you and so we do not know if you have received the compensation as such. Just drop the customer services team an email when this is the case and they will be happy to help. Please allow time for pending claims to be settled before requesting the price promise refund. Kind Regards, Lee

Posted 6 years ago

“brilliant!!”

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Posted 6 years ago

“I have signed up to the full package meaning the claims are processed on my behalf, I chose to do this because of the painful process that SW trains put you through. So far I havent had a claim paid although this is due to SW systems and general ineptitude (hence 4 rather than 5). The customer service is fantastic, looking forward to seeing the rebates rolling in and bumping this up to a 5*!”

Helpful Report

Posted 6 years ago

“Pain and hassle free system of presenting Delay repay claims. Fully automated. Only concern is that the current subscription charges may make continued subscription marginal when measured against repayments from Greater Anglia.”

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Posted 6 years ago

“The Delay Repay Sniper takes the hassle out of remembering which trains you were on that suffered a delay or where your journey was disrupted. They handle the administration and all you need to do is keep your ticket information up-to-date. Well worth the monthly subscription.”

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Posted 6 years ago

“Delay Repay makes life much easier, sending emails to make sure you get your claims due, and, listening to friends still claiming via the train companies, this is so much easier and quicker!”

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Posted 6 years ago

“Easy to claim and they do all the work for you. Great service”

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Posted 6 years ago

“Sniper has made claiming very simple and using the system is very intuitive. Even though the net compensation, after Sniper's fees, that I get is less than I would otherwise, I'm still in the black, and can feel I'm helping to hold Southeastern to account when their service is poor. Very happy!”

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Posted 6 years ago

“fast efficient convenient.”

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Posted 6 years ago

“I've been using Delay Repay Sniper since May 2015 and couldn't recommend it enough! The perfect solution for such a menial task! I wish I had been using it sooner.”

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Posted 6 years ago

“I commute daily on the Uckfield line. Having vented my frustrations about the continuously delayed service via letter to Southern rail and hearing nothing, I decided to start claiming... What an efficient and effective way to make a point to a train company in tatters who really need to pull their socks up! Easy to use and efficient, There is no better way of enabling the customer to pay a fair price for the service supplied. Top notch service, top notch idea.”

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Posted 6 years ago

“Saves me time and money - always a great combination!”

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Posted 6 years ago

“I always make my money back and the hassle of applying has gone! It takes less time and means more money to spend.”

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Posted 6 years ago

Delay Repay Genie is rated 4.6 based on 368 reviews