Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 368 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 368 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Entering the required information on the website to make an effective claim can be challenging. It is quite a convoluted process. If they had an app I am certain that would help matters. It's a great deal quicker than snail mail. But in this age of super smooth user interfaces”

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Posted 4 years ago

“Couldn’t recommend enough! This is a great reminder to claim especially when you are busy and likely to forget. Thank you!”

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Posted 4 years ago

“Easy to use and fairly good turnaround timeframes.”

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Posted 4 years ago

“Amazing company! They submit your claims promptly and efficiently. The only delays are my train company! Keep up the amazing work.”

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Posted 4 years ago

“Recommended by another traveller when moaning about the Southeastern Service. DRG gave a free month to try out, gave an insight to the delays i've been missing. After the last few months of use i can say this should pay for itself each month. Once card details are set up etc. repay claims are a doddle to get processed, all the days delays are given to get the best claim option made. It truly is a worthwhile app”

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Posted 4 years ago

“I love it!! Brilliant app”

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Posted 4 years ago

“Very good service. Very happy with it.”

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Posted 4 years ago

“So far very easy to use”

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Posted 4 years ago

“Delay Repay Genie saves me a lot of time and hassle. Submitting claims directly to SWR is very tedious.”

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Posted 4 years ago

“Very good service and helped me claim the compensation very well.”

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Posted 4 years ago

“I'm a commuter and regularly hit with the train delays. Until now I was submitting the claims directly to the service provider which was very cumbersome and sometimes puts you off due to lengthy form filling procedures. DRG has made this process so easy and straight forward that now I do not miss submitting any claims.”

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Posted 5 years ago

“Thought I'd try this out on the free trial for a month, but so far, they've missed a train that was delayed (I was on it) & just said a train was cancelled yesterday that I was also on & was on time. And that's only the trains I know about. Sadly the info seems to be a bit hit & miss. I don't think I'll be paying for this service when my trial ends”

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Posted 5 years ago

“It’s a great concept but unfortunately it’s not always very accurate and when things are wrong their customer service can be disappointing. Given it costs quite a bit and where the payments aren’t commensurate with the value of the tickets, it just needs some refinement and improvement to get 4 and 5 stars.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. All DRG level subscribers are entitled to a Price Promise refund if you do not receive more back in compensation than the cost of your subscription fee. To activate this, please drop us an email so we are able to assess your account and issue any refund due back to you. Please also let us know if you have any improvement suggestions and we would be happy to review and pass along to our development team. We hope that going forward we are able to provide you with a better experience.

Posted 5 years ago

“You provide a fantastic services and i'm very happy but for some reason my trial ended on the 2/11/19 and I signed up on the 27th but some reason I cant view the delays from 3/11 to the 26th ? Possible claims + 28days? Please help”

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Posted 5 years ago

Hi Mark, Thank you for your feedback. If there is a break in your subscription, you would be missing any data for those days you were not subscribed. Please drop us an email so we are able to take a look at your account and provide additional assistance.

Posted 5 years ago

“Love DRG as unfortunately a lot of my regular trains i.e. 7.07, 7.32 from Ipswich and 17.00, 17.30, 17.50, 19.00 from Liverpool Street are often affected by cancellation & delay so the email alerts and easy claim system is great and efficient however, I hope the new trains will help reduce my number of claims!.”

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Posted 5 years ago

“£110 worth of delay claims submitted within 20 minutes of joining! That’s all but paid for an entire years membership from day 1. I always forget to and claim my delay repay back, and the operators always make you fill out the entire form each time. This is SO much easier. Cheers guys!”

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Posted 5 years ago

“Does the job, and I've recommended to my friends!”

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Posted 5 years ago

“Their website still requires some improvement- apart from that it provides a great service. To be honest not sure how much it's worth it's as paying £10 per month and approximately the same amount I get back in each month...”

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Posted 5 years ago

“Make us an app please.”

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Posted 5 years ago

“Really great service Quick and easy to use Thanks to team”

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Posted 5 years ago

Delay Repay Genie is rated 4.6 based on 368 reviews