Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 368 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 368 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DRS makes the normal chore of submitting a delay repay request a breeze. Train operators seem to make it as difficult as possible to claim money back but it is one click of a button with DRS”

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Posted 7 years ago

“Auto claim makes the claim easier and saves time.”

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Posted 7 years ago

“Most importantly it pays for itself. Seem to get money back every month now.”

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Posted 7 years ago

“Anyone who commutes on the UK rail network needs this service, saves me about 15% of my monthly commuting costs regular as clockwork.”

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Posted 7 years ago

“It makes receiving compensation for delays SO easy!”

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Posted 7 years ago

“Delayed train emails are useful. It's easy to upload tickets to the portal. An app would make this even better!”

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Posted 7 years ago

“Great service. It would better and easier if they had an app.”

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Posted 7 years ago

“The layout for identifying and tracking possible claims is user friendly. I am now in the habit of uploading my travel card weekly and reviewing my delay repayments.”

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Posted 7 years ago

“Made tracking late trains and making claims much easier”

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Posted 7 years ago

“My claims keep getting rejected via your website.”

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Posted 7 years ago

“Really great service”

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Posted 7 years ago

“Fantastic app. Easy to use and pays for itself time and time again.”

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Posted 7 years ago

“Daily emails good”

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Posted 7 years ago

“Very easy to use, provides me with the information to ensure that I can claim compensation easily effectively and more efficiently than without DRS”

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Posted 7 years ago

“I can't recommend this app enough takes away the frustration of delayed trains with ease. No brainer app!!”

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Posted 7 years ago

“Click and collect :)”

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Posted 7 years ago

“Fantastic Apple that more than pays for itself and is really simple to use. Is a complete no brained- everybody who commutes (especially on Southern) should use it, John Haywards Heath, Sussex”

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Posted 7 years ago

“Twice now I stop getting, as with now, I stop getting notification with my changing any preferences on my e-mail system. All I get is its for me to sort with my provider. Not sure why when I have changed anything. Has anyone else experienced this with hotmail?”

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Posted 7 years ago

“What a simple service. Load up your train ticket, enter your routes and then at the click of a button when you are delayed you can submit your claim. I've been with delay repay for a couple of years now and highly recommend it to all commuters. Top marks to the whole team.”

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Posted 7 years ago

“I receive regular updates of delayed services on SE Trains and the process for reclaiming is very efficient and easy to use. There are occasionally anomalies where I know my train was delayed but it either does not appear on the daily update or the claim is rejected for some reason best known to SE trains. However these anomalies are few and otherwise I thin the DRS works very well and worth the monthly subscription.”

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Posted 7 years ago

Delay Repay Genie is rated 4.6 based on 368 reviews