Delay Repay Genie Reviews

Name: Delay Repay Genie
Address: Unit 55, Waterhouse Business Centre, 2 Cromar Way, Essex
Rating: 4.61

4.6 Rating 368 Reviews

90 %

of reviewers recommend Delay Repay Genie

Company Reviews

Questions

Metrics

4.6

Based on 368 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245 396 888

Email:

customer_services@delayrepaygenie.com

Location:

Unit 55, Waterhouse Business Centre, 2 Cromar Way
Essex
CM1 2QE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anything that eases the pain out of having to ride with Southern is welcome. Well constructed, easy to use, good communications and no fuss - what's not to like? Do think you should offer long term users the odd incentive or two :)”

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Posted 5 years ago

“Absolutely faultless service. I'd recommend it to anyone.”

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Posted 5 years ago

“They gave me the exact times for when my trains get delayed, so I could then claim for a refund for southeastern. I would always log my train cancellations anyway, but I'd never get the exact time and I would never get a refund back. Delay sniper saves you the time that you're already running out of by doing this for you and emailing you the times every day. It really is a god send.”

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Posted 5 years ago

“Uploading/adding tickets to portal could be improved with a click of a button. At the moment it's a long winded process where I have to take a picture of the ticket then size it down to acceptable size they DRS can handle and then go through the painful and repetitive process of filling in the same boxes with the same values over and over. With today's technology it should be as simple as just snapshot and then handle the reading of ticket number length etc automatically.”

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Posted 5 years ago

“A wonderful service that works well all the time. It’s a no brainer.”

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Posted 5 years ago

“Using Delay Repay Sniper is about the only reliably functional part of my commute to work, effortless and efficient - worth the money.”

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Posted 5 years ago

“Works well and shows clearly what routes are delayed. Excellent service”

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Posted 5 years ago

“Amazing! Great service.”

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Posted 5 years ago

“A great service and a valuable to hold rail services to account, conveniently.”

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Posted 5 years ago

“Great when it works but it doesn’t always pick up cancellations which is an issue.”

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Posted 5 years ago

“Superb service, would recommend to anyone who uses train frequently.”

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Posted 5 years ago

“I love the ease of claiming for delays.”

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Posted 5 years ago

“I have been using this service for a year now and received more than 20% of my annual ticket back in compensation, Thanks Delay Repay Sniper, another happy customer.”

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Posted 5 years ago

“Excellent customer service 100% accurate. Brilliant value for money I get on average £40 compensation a month for under £4.”

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Posted 5 years ago

“Really has saved myself a lot of money and time over the last 3 months as previously I didn't have time to fill out forms and send.to SWR. It's so easy to claim now just click on the delayed train and DRS do the rest for you . Have told lots of fellow commuter and all have been delighted with serve from DRS and also saved time and money .”

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Posted 5 years ago

“Makes claiming for delays so much easier and less time consuming. One of my more useful monthly subscriptions! 😁”

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Posted 5 years ago

“Easy to use, claiming back delayed journeys is easy. Never had any problems. Top service”

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Posted 5 years ago

“Constant declined because they keep sending wrong tickets in. Will be cancelling subscription”

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Posted 5 years ago

Thank you for your review. We have investigated this matter and from looking at your account, we can see that the information provided to the Operator matches the information you have entered on your account and that the correct image of your ticket has been provided on each occasion. As a result of this, we believe the Operator has incorrectly rejected some of your claims. We understand your frustration and we would advise you to contact the Operator directly to appeal their decision and receive the compensation you are rightly owed. We hope this matter is resolved quickly.

Posted 5 years ago

“Great service and works brilliantly.”

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Posted 5 years ago

“Easy to use. Wish the claims would automatically update once they've been approved though.”

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Posted 5 years ago

Delay Repay Genie is rated 4.6 based on 368 reviews