Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,039 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use my computer until it isn't really able to keep up and then the new one I purchase is set up so it has as much current technology as I can afford to keep it running for a long time. Generally I can get ten years or so out of one. The last one was a Lenovo, and after they were able to get the printer consistently working (it took about a year) it ran fine. It still runs fine now, but since it has Win 7 I cannot use it on the internet due to support ending so this time I went with a Dell XP8930 desktop. All decked out it was just under $3,000 and should have lasted a very long time, but right away it would freeze up, crash, and then mess up the boot drive. Using my smart phone to get online I figured out how to get the boot order corrected. Tech service was very polite, but was not able to fix the problem. Then one day I was in front of the computer when it happened, turns out that their bloatware called SupportAssist was causing the problem during it's scan. Twice now tech support has "disabled" that program but it continues to do this. They tell me it cannot be uninstalled so now I am to wipe the computer back to factory settings and then have to replace everything (data is backed up online, but it takes days to download it back plus reinstalling everything else that has been added in the 1-1/2 years I have had it). And since the computer did this from day one, there is no guarantee that it still won't do it after the reset. I have way too many hours wasted on the phone with tech support as they fumbled around trying to run into the problem. The tech support people were very polite, but the bottom line is that so far the computer has not been fixed. Sure am glad I got the extended warranty. Run away from this manufacturer as fast as you can. If I could afford to throw this away I would do so in a heartbeat.”

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Posted 3 years ago

“I am looking for a new laptop and Dell Computer looked like they have the best pricing for value. Then Dell decided to get political in Texas. Companies should sell products and stay away from politics. I will not be buying a laptop from Dell, even is it costs me more.”

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Posted 3 years ago

“Never again a Dell, the computer had software issues from the get go, but didn't need it that much because was working from home using my work laptop, when I realized the performance was really bad three months after the purchase they say the warranty on software is only 30 days and asked for $100 dollars to take a look. The product they sold me was fraud, the computer just does not work as it should, avoid them”

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Posted 3 years ago

“2 month old expensive Dell desk top just went completely dead. . After numerous phone calls and speaking to 8 people, I was told Dell only replaces it if it's less than a month old. Will NEVER buy a Dell product again.”

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Posted 3 years ago

“i had a dell g5 desktop it was good but it didn't last that long and i has spent 38 hours 35 phone calls in total and never got anything in return no refund, no replacements, nothing”

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Posted 3 years ago

“Has to be the worse customer service ever! Wanted to buy a computer and have tried for 3 days to get a couple more questions answered but the original sales person hasn’t called back after I left messages, the chat isn’t working, and good luck getting someone on the phone who actually cares about their poor service....my last call I was transferred 4 times. Will be looking at an HP.”

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Posted 3 years ago

“These people do not know what they are doing. I ordered a printer that was supposed to be free expediated shipping and then was sent an email that it would not arrive for a month. I cancelled the order and it was sent anyway in 1 week ??? Save yourself a headache and buy elsewhere.”

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Posted 3 years ago

“Poor quality. Around 2 years and 3 months(3 months after warranty expired) I started experiencing key stroke drops, the problem started with 1 letter then 2,3,4 etc... The keyboard quality build is terrible, sometimes I have to hit a key 2 or 3 times to get it to register. 2 years months the hinge started separating and this computer has never been dropped or mishandled in any way. Customer service wants to charge me almost $300 plus s&h to replace/repair the keyboard which should outlast the internals. This is the 3rd and last Dell I will ever purchase.”

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Posted 3 years ago

“So disappointed with the customer service, Horrible Customer service, one of the PC`s had a corrupted manufacturer issue, after two months of debates, they promised to replace on a specific date, nut they didn`t, and they keep not replying the emails,”

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Posted 3 years ago

“We purchased 2 dell inspiron 3252 desktop computers when our children were homeschooling. They did not run well at all. They couldn't even handle their own operating systems. These computers were financed through dell. When we were not able to pay on them anymore our 700$ balance got changed to a 1700$ balance before being sold to a debt collector. Dell not willing to settle on the debt. Dell does bad business, do not purchase a Dell, not worth it.”

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Posted 3 years ago

“Bought a new Dell desktop Inspiron 3880 computer from Best Buy. Had an issue with restore points disappearing. tried customer service 4 times. They said because the product is over 200 days old, I am not covered unless I contact Best Buy to get ownership transferred to me? What is all that about? 3 hours now to try and fix an issue that a tech probably only needs 5 mins to do. Don't buy Dell! Customer Service policies are terrible!”

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Posted 3 years ago

“Purchased a laptop last year. Screen was scored internally. Called Dell. They replaced the laptop within 14 days. Had no issues thereafter. Purchased another laptop directly from dell inspiron-13 in December 2020. Have barely used the laptop Ongoing issues with blue screen error. Technical has wasted my time for over a month. They take my laptop for repairs 14 days without a laptop or replacement. Finally replace the motherboard and I then have issues with touch cursor pad. They sent out a engineer to repair on site. Asked if the repair has been successful and the engineer replied yes. 2 minutes later once he's left i noticed touch pad working but unable to click on icons so touch pad faulty. Backing case of my laptop is not fully secured. Can visually see casing clip broken. So casing not completely sealed. Where theres a gap I can see wires positioned incorrectly and have been squashed. Insulated part of the wire is damaged and copper is exposed. And I can see dust and metal particles within the laptop. Once again brand new laptop. Barely used due to ongoing issues. And all dell can do is apologise for the inconvenience. Not been able to use my laptop for 3 months due to issues and they cannot offer me extended warranty as a gesture of goodwill even though I'm concerned weather my laptop will even last over a year especially after seeing such poor repairs and ongoing issues which are still not resolved. I was previously advising people to buy dell but now purchasing 2 laptops within the space of 1 year I can definetly say that there laptops do not have quality checks carried out before there sent out to the end consumer. Absolutely dissatisfied and dissapointed”

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Posted 3 years ago

“The worst customer service on top of their bad product. Their refund time frame is only 30 days, and whey you experience some problems with their computer, they "try" to fix the problems but the fixing time was longer than 30 days since there was one problem after another. So when you realized that they could not fix the problems for you, you already missed the window to get your money back. Once they got your money, the customer service experience became "sorry, I can't refund you, and sorry I don't have the authority to give you a replacement computer either." First time buying a Dell computer, what a mistake!”

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Posted 3 years ago

“Dell is an absolute nightmare to deal with. Trust me when I say you are much much better off going to your local computer store and buying your machine from there. This company is too big for its own good. I spent at least 12 hours (this is NOT an exaggeration) with their tech support (after I had already diagnosed the issue) only for them to confirm that it was indeed the issue I had already identified. Then they offered me a replacement part which they actually didn't have in stock! Then I was forced to pay for another service AND for the replacement part. Their main message: I'm sorry, there's nothing we can do.”

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Posted 3 years ago

“I have 2 Dell computers. 1 was about $900 and the other was about $400. The 900 was to replace my over 10yr old computer. Dell is absolute garbage!!!!! The $900 computer is worse than the 10 year old computer. Disc 0 is constantly hitting 100% and I can do next to nothing. I have more problems with this PC than I did with the one I replaced. It can take up to 20 minutes to reboot. The other is a media server, and it is so slow, I have to leave it and do something else for about an hour, and then come back to it. Dell is garbage!!!! Ya know the old commercials... "Dude, you're getting a Dell"! It should be replaced by a Mortician... "I'm so Sorry, you're getting a Dell".”

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Posted 3 years ago

“Bought an Inspiron 15 5000 and in just over A WEEK the audio packed up. Called Dell after waiting all night, the spent about a hour controlling the system and could not do anything about it. Then they stated they want to send someone to change the motherboard. Just about a week? Well? That is where the problem started...they cannot replace it immediately and to even settle on a refund - story of my life! Easily one of the worst customer service I have ever had to deal with...they are terrible and really do not give a hoot about you as long as you have bought the product.”

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Posted 3 years ago

“TERRIBLE CUSTOMER SERVICE. Beware! I bought a laptop direct from Dell with a warranty. It has broken within its warranty with a hardware fault (broken charger socket) but Dell refuse to honour their warranty. This is not the Company it used to be.”

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Posted 3 years ago

“I bought an expensive Inspiron 7506 2N1 and within one week, it crapped out and I returned it to Best Buy. I purchased a 7506 2N1 Black laptop and almost instantly, the computer became intolerable with blue screen notices and locking up. I contacted Dell customer support 3 times after that and the issue persists. The Touch pad locks up and you have to sit and wait for it to operate again. The last on line tech support as did the other 2 techs did a remote log on and simply installed standard updates...nothing changed. Now a tech is coming to my house to install a new mouse pad, but, Get THIS: The tech advised me that all of the hardware is working properly and any further warranty service would only be done at MY EXPENSE. Thanks Dell...I've had Dell computer for 20 years, but this is the last one for me. Don't even think of buying one...you WILL be sorry.”

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Posted 3 years ago

“received my what was supposed to be a brand new m17 r4, a 4 grand laptop received scratched, and there is a dent in the inner exhaust vent I contacted the support and first they offered me a repair!! they offered to replace the scratched parts but indeed I refused, so they offered a replacement. What bothered me the most is telling me this happened because of a shipping problem so they put the blame on the carrier, this really drove me nuts! shipping will not cause inner metal vent dent without touching the outer plastic chassis, also will not cause these 0.5-1mm tiny scratch I asked to escalate to a supervisor, they assured me that this is a brand new one not refurbished but could be a manufacturing defect due to which it was delivered with scratches and dents. I do not understand how something like this can happen with a 4k$ laptop, where is dell quality control?! They are supposed to send a replacement in 2 weeks Moreover, I do not understand how DELL even ship laptops without requiring signature as a proof of delivery. I found my 4k$ laptop left by front door, how ridiculous!! Noticed that the price dropped on my laptop, spent hours on CS chatting and speaking, explaining that I am just asking to apply dell's price guarantee policy: https://www.dell.com/en-us/shop/price-match-guarantee/cp/price-match-guarantee One CS agent told me return the old product, cancel the replacement, and order a new one, how funny! After long time spent with different agents, finally they submitted a request to get a credit for the price difference and promised to get a confirmation within 24 hours, guess what, no confirmation received chatted today with another agent for like an hour and he promised to submit another request. I wonder how dell hire their CS agents?, did you ever teach them that they CANNOT break their promises to customers. Do you really care about your customers?!! DELL CS guys are not well trained. I bet DELL hires low cost agents just to reduce cost. They do not care about their customer satisfaction by any mean. Am I paying 4000$ to get a defective product then wasting my time with CS??? The funny thing, when the line disconnects or when there is a distortion in the call they tell you we are working from home, funny!!!! this is not my problem, if you work from home make sure your infrastructure allow this!!!! Thank you DELL for the poorest experience in my life”

Dell 1 star review on 27th February 2021

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Posted 3 years ago

“This is the worse experience i have ever had with any company. I made a purchase on feb 7, 2021. Spent almost 1300 and they gave me a fedex tracking number that is INVALID! The estamated delivery date was feb 22, 2021. Today is the 26 of febuary and i still dont have my product. These people have hung up on me several times. The company has given me so many stories on my pakage that now they are just literally telling me to wait for a case specialist. No a single case specialist has reached out about nothing. This company has the ABSOLUTE WORSE CUSTOMER SERVICE EVER! No one deserves to be treated this way. Im done reaching out, to the customer service and the Dell community admins about this. I will feel much better knowing that i am warning other people before they make the same mistake i made, ordering from Dell Direct. Im sorry you had this experience but im here to let you know, you are not the only one. I have read over 10 thousand reviews of people saying the same thing. I wish i woulf have known this before i spent my money. Business have to understand that customers are the reason the exist. Without customers, they will not have a company. Please share your experience with others. I am doing the samething. #PurchaseMadeNoProduct #WorseCustumerServiceEver #SpeakOutAginstDell Please help me find my pakage from Dell, here is the fedex tracking number they gave me: 461361570621673”

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Posted 3 years ago

Dell is rated 1.2 based on 1,039 reviews