Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“Customer service does not speak English. Most calls to support are handle by a person in Pakistan who can mumble a few words of English. For over 2 months I've been trying to get the same problem resolved with my brand new computer to no avail. Now, Dell is telling me that because they won't help me because my computer is over 2 months old. What a joke. I just spent over $3,000 on a high end laptop and Dell support is telling I'm out of luck....”

Helpful Report

Posted 5 years ago

“The laptop arrived in perfect condition.”

Helpful Report

Posted 5 years ago

“Haven’t even had my XPS for a year, then it stops charging when plugged in, then I send it in, pay $210 to get the motherboard fixed, the adapter port fixed, & the battery replaced only for a month later to have the EXACT same problem come back. It’s not charging. I’m done with dell, hello mac:)”

Helpful Report

Posted 5 years ago

“Dell is the ABSOLUTE WORST!!! You can never speak to an American, so the language barrier is enough in itself, NOT TO EVER BUY ONE OF THESE HUNKS OF JUNK!! I have had the same ongoing issue since the day I received my computer: when you scroll up/down with the built in mouse pad, the screen goes black and logs you out. (But, every once in a while it "fixes" itself?!) They "think" it's the operating system, so after I waste my time backing everything up, I get to call the Philippines back to have them "fix" the operating system. Plus the built in camera was obviously installed incorrectly and you can't adjust it to look in the right direction! It faces diagonally, but it's "not Dell's fault, it's the way it was installed." No kidding Sherlock-Dell installed it, so Dell is responsible! If not Dell, then who??? Dell's "customer service" suggestion was "get an external camera." REALLY?!?!?!?! UN-FREAKIN-BELIEVABLE!! SAVE YOUR MONEY AND BUY ANYTHING BUT A DELL!!!”

Helpful Report

Posted 5 years ago

“I ordered a computer and then gave it as a back to school gift. It does not work, only half of the screen works and they won’t accept a return. Their customer service rep hung up on me!”

Helpful Report

Posted 5 years ago

“Dell™ Inspiron 11 3185 2-in-1 Laptop, 11.6" Touchscreen, AMD A9, 4GB Memory, 500GB Hard Drive, Windows® 10 Home (9771628) I purchased this laptop since my husband loved his but I bought a cheaper version (still about $300) and it's the worst purchase ever. I should have returned it within the week I bought it but I didn't. I've had it about 7 months now and I hardly use it. I installed Outlook on it and when that's open I almost can't do anything else because it's so slow. Even with it closed it's not much better. I wish I could or would have returned it.”

Helpful Report

Posted 5 years ago

“I always bought cheap desktop computers : E machine , Acer. Walmart computers. This time someone talked me into A "Good Computer" I bought a Dell Vostro 3470 Biggest piece of junk I've ever owned ! Slow , Freezes up. The 5 year old Acer I replaced this with was 10 times the machine. Customer service is absolutely useless.”

Helpful Report

Posted 5 years ago

“My laptop's display got damaged, so I gave it to service centres 3 service centres refused to take it and told me to talk to talk to talk free and get it repaired. So I talked to Dell technical support and deposited the money as well and was informed that will get it repaired in a week. Now it's been 10days and I received a call that part has not been updated and they have no idea as when will they be receiving the part. I did not expect such ki d of service from Dell. My work is getting hampered a lot. And I am forced to post such a feedback.”

Helpful Report

Posted 5 years ago

“Roughly five years ago I bought a desktop from Dell and a couple years after that a laptop and didn't have many issues with either purchase, but my last experience with Dell has been absolutely painful and they refuse to resolve the final issue I've had with them. I purchased a desktop as a gift for my parents in December 2017 and there have been several quality based issues with the computer since then, but Dell has resolved all of those to date (albeit in a very untimely and burdensome manner). The last problem I've had is when I just received a bill in the mail this month (January 2019) from Dell for $74.19 for a MS Office auto-renewal fee. First of all, I find it odd that Dell automatically subscribes their customers to a Microsoft product - why wouldn't the computer user need to set up a subscription with Microsoft when they try to use the product that way the person using the computer and software gets billed. Regardless I called Dell the day I got the bill to cancel it as they had not notified me of this subscription and charge. They stated they did notify me via email and after further investigation they had sent the email to the wrong email address even though I knew they had my correct email as all of the order information when the order was placed was sent to my correct email address. Even though they admitted sending the notification to the wrong email address, they still say that they can't cancel the invoice which is absolutely ridiculous. So to summarize, if you have any issues with any Dell purchase you will either need to spend hours and hours over the phone (usually strewn out multiple days across a couple weeks with a different Dell employees calling you each time and you having to explain everything to them over again) to hopefully get it resolved, or after spending hours and hours talking with them they will just tell you your out of luck. At the end of the day I feel more frustrated with Dell's customer service then I ever have with any company and will never be spending money on Dell products again. The quality is mediocre at best, I've found it's extremely difficult to solve any problems that come up with them, and there are much better options out there. I just recently purchased a high end desktop from CyberPowerPC and was amazed out how great their customer service was (same or next day responses via email without any hassle) and am also very happy with the quality of the product I received from them. I know there are a lot of other better options out there then Dell as well.”

Helpful Report

Posted 5 years ago

“literally spent 2 days with customer support telling them i knew the problem was a corrupt ram causing my computer to crash and blue screen, they kept saying they "understand my problem" but they had to look through all my files before doing anything so once they were done with doing a bunch of tests they wanted me to restart my computer to the point were it would take everything off of my computer and pretty much make me have to reinstall everything. i was not going to waste my time so i hung up and bought a new ram it works fine now and hasn't crashed since. moral of the story don't buy dell there customer support is atrocious.”

Helpful Report

Posted 5 years ago

“worst experience ever, I will never suggest anyone for dell laptop. From stating when I had purchased i was having trouble with a laptop and extreme condition that cant be managed. Even you cant carry anywhere or work for even 5-10 min Sound problem or another type of problem is manageable that you can manage with that but with my pc..when you will on and when you simply displace from one place to another even slightly it will shut down and dumping error and blue window is showing and even handed and screen show like that when any signal issue in tv then black white black white crack screen is showing. the screen shows like that.”

Helpful Report

Posted 5 years ago

“I will never buy dell laptop again for life time. I hate dell. I bought a laptop from my union. It was very slow and always updated almost everyday. Took hour for updating windows. I bought laptop to use, not to update (Waste my time). I will never buy Dell laptop again. Hate it. If I were a Dell CEO, what I would do, I would need to make sure that update quick and do not update everyday. Customers donot care about update, they bought to use!!!!!!!”

Helpful Report

Posted 5 years ago

“Dear Dell Services: Your people are rude, they talk over your customers and argue with your customers. While you are a Texas company and I have always strived to support Texas based companies, yours seems to have forgotten the basics of business........the customers! I will no longer be a Dell supporter, your competitors will now have my business.”

Helpful Report

Posted 5 years ago

“Because my Dell adapter started to fray at the end that goes into the laptop (it's likely a design flaw), I contacted Dell Sales via online chat. The salesperson matched me up with a replacement adapter, I provided my credit card number to pay, and then it occurred to me that the fraying adapter, which I bought in May 2018, might be under warranty. The salesperson said, yes, it was, and advised me to contact Dell Customer Care (rest assured they DON'T care!) so the amount of about $55 would be credited to my account. I had to make about five calls PLUS literally, not exaggerating, 12 emails, and they still refused to give me a credit for my payment. Their only advice: Send the new one back, they will then give me the credit, and then I need to go ahead and buy the same item! This is utterly illogical. Normally, a reasonable business that really cares about its customers might request I return the faulty item that's under warranty, and they would then issue a credit. But I wouldn't be expected to send the NEW one back. Another thing: I usually have no problem dealing with people who have accents; actually, it's kind of interesting to hear how people from India, the Philippines, etc. speak. I have a strong NY accent myself! But the Dell guys have such strong accents I could hardly understand a word they were saying. I offered a simple, reasonable resolution, but they have refused to cooperate. Dell is being ridiculous and wasting my time and theirs. I just initiated a dispute through my credit card.”

Helpful Report

Posted 5 years ago

“Dell sales representative lied about the compatibility of the Samsung 970 evo SSD with Alienware m15 to sell it me. The sales representative told me that it is “perfectly compatible with the laptop”, but my laptop’s screen went black after I installed it and I had to push the power button to restart. So I called a technician of Dell and he said that “eco SSDs are not compatible with any alienware”. He transferred my call to the costumer care who only wanted to passed the buck by by telling to call the technical department again. They just told me to return the product without any action taken to respond to their dishonesty. They didn’t care about at all how much money, time and energy their dishonesty has cost me and the harm done to my new laptop. I had to buy a screw driver and look around the stores for a screw to install that SSD. They even don’t have a screw on the second SSD slot and they don’t mail one to you, they just tell you to buy one by yourself. After you post your complaints in a forum, you will find their irritated mercenaries and puppets barking all around.”

Helpful Report

Posted 5 years ago

“Dell sales representative lied about the compatibility of the Samsung 970 evo SSD with Alienware m15 to sell it me. The sales representative told me that it is “perfectly compatible with the laptop”, but my laptop’s screen went black after I installed it and I had to push the power button to restart. So I called a technician of Dell and he said that “eco SSDs are not compatible with any alienware”. He transferred my call to the costumer care who only wanted to passed the buck by by telling to call the technical department again. They just told me to return the product without any action taken to respond to their dishonesty. They didn’t care about at all how much money, time and energy their dishonesty has cost me and the harm done to my new laptop. I had to buy a screw driver and look around the stores for a screw to install that SSD. They even don’t have a screw on the second SSD slot and they don’t mail one to you, they just tell you to buy one by yourself. After you post your complaints in a forum, you will find their irritated mercenaries and puppets barking all around.”

Helpful Report

Posted 5 years ago

“I bought a laptop that cost me more than €1100 on the 19th of November 2018 and It was supposed to be delivered by the 17th of December 2018. It is the 7th of January 2019 and I am still waiting for it. I'm really disappointed and I hope the laptop is in perfect condition.”

Helpful Report

Posted 5 years ago

“I bought Dell XPS 13. Laptop that cost me $1500 and after 6 months of usage, Wi-Fi started disconnecting, audio errors (I couldn't even watch YouTube and Netflix!), bluetooth button was missing and I couldn't connect the mouse. Their Technical Support was wasting my time, by making me to do a reset, when I told them that I have corporate apps that can't be just installed after. If I read this reviews before buying, I would never trust Dell.”

Helpful Report

Posted 5 years ago

“Received a new XPS computer with malware and tracking cookies. Used Dell forever. New XPS Dell computer purchased by me November 2018 had software with malware and tracking cookies out of the box. Upon setting up my Wifi connection and email I tried to download the software from Epson to run my new printer. I kept going to a web page telling me that do download drivers I would need a monthly paid subscription. Called Dell support would not help. Found the software in the drop/add programs section from the factory and deleted it. No problem. Then ran software to detect ad cookies. Over 600 of them. Kept happening after I erased them three times a day. Dell would not help. Sent back the computer. Spoke to 10 different people at Dell and they could not grasp the truth or they were not allowed to help. They use to have the best service.”

Helpful Report

Posted 5 years ago

“My advice to everyone don’t trust Dell never ever I bought Dell XP’s laptop 2 in 1 by 2000$ dollars and I wasted my money this laptop and Dell service is terrible Don’t waste your money”

Helpful Report

Posted 5 years ago

Dell Reviews