Hello Jeremy - I just checked the status of your order placed on August 15th and it says it was delivered to you at 2:08pm on August 17th. Please give us a call or email us at support@delta8resellers.com so we can help you resolve this. Thanks.
Hello Robert - I just looked at your order and I see that only one item was added to your cart. All BOGO promotions on our website very clearly state that you must add 2 items to the cart to have the BOGO activated. We'd be happy to credit you for the second device. Please send us an email to support@delta8resellers.com so we can get this set up for you. Thanks!
“I selected to have 2-3 shipping on a Friday. So Wednesday delivery at the latest and I didn’t get my order until the following Monday and I paid extra for shipping. One pen doesn’t work after charging but other than that the other times I’ve used them they have been good! No response on a follow up email o sent either.”
Hi Kayla - thanks for taking the time to leave your feedback. I went in and checked the support email and noticed that your correspondence was a response to an automated email, this is why we did not see it, I apologize for that. I did go ahead and process a refund for the delayed shipping. Could you please give us a call about the issue you had with the one device? We may be able to help. Thanks!
Hi Christopher - very sorry to hear you were unhappy with your order. I see that you purchased a few Cake Disposables. We deal with the Cake brand directly to try to resolve issues like this. Could you give us a call at 1-862-246-9625 so we can make sure you're taken care of? Thanks!
Hi Peter thank you so much for your feedback. Very sorry to hear you had an issue with one of the devices. I just tried giving you a call to resolve this. If you could please call us back at 1-862-246-9625 we'd love to help. Thanks!
