Delta Extrax Reviews

Name: Delta Extrax
Address: 7505 Irvine Center Drive, Irvine, California
Rating: 4.89

4.9 Rating 493 Reviews

98 %

of reviewers recommend Delta Extrax

4.9

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is great. Customer service is not takes them days to weeks to get back to you and takes them weeks to days to mail anything to you. I paid over a $100. I made an order almost 2 weeks ago I still don't have it. However, they keep on emaling me promotions to buy more and to leave them a review. As of right now as I'm typing this review. They still have not sent me my product.”

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Posted 1 year ago

“I’ve been trying to reach Customer Service for months. Everytime I try to log in it’s a problem and I’m not receiving my points. I spoke to someone and was put on hold and dropped twice. I also generated tickets for emails and told someone would contact me soon. They have NEVER returned my calls and left me on hold for over 20 minutes and just dropped me. This company has a great product but their customer service is very very very very poor.”

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Posted 1 year ago

Hi Pamela, We're so sorry to hear you're having issues contacting our customer service! Are you sure you've been contacting us directly? We have no tickets associated with the email on your order nor with your name. Our policy is also to not put anyone on hold, so perhaps the wrong phone number is being used. Here's our contact information: Email: support@deltaextrax.com Phone: 1-844-669-4999 Contact form: https://www.deltaextrax.com/contact-us/ Our customer service manager, Grace, is more than happy to help you out, so feel free to either email or give her a call! Cheers, Team Extrax

Posted 1 year ago

“Horrible customer service. This company will send defective products to clear out their inventory. Then make the customer jump through hoops to fix it.”

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Posted 1 year ago

“I placed and order and paid for priority shipping. I was told it "shipped" and was given a tracking number. 2 days have passed since I was given the tracking number and the shipment is still showing as "accepted" and hasn't actually shipped. I've tried calling and emailing them a few times for an update but I've been unable to reach anyone. I feel like paying for priority shipping is a scam and I definitely don't feel like anyone is trying to help me figure out what is going on with my order.”

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Posted 1 year ago

Hi Angela, Thanks for reaching out! According to our records, your order was processed, shipped, and delivered within 4 business days. Our warehouse works very hard to process and ship orders within 1-3 business days, as outlined on our website: "If you choose to purchase Priority Shipping, your order will still have a processing time of 1-3 business days, but shipping typically takes 2-3 business days. Please note that Priority Shipping decreases the amount of time your order is in transit, but does not put your order at the front of the processing queue." You can read the rest of our shipping policy here: https://www.deltaextrax.com/shipping-policy/ Please note that our customer service does not work on weekends, so any inquiries placed after 5 pm PST on Fridays will not be answered until the following Monday.

Posted 1 year ago

“Ordered Delta Extrax products 21 days ago directly from their website. Paid for priority shipping as well. Have yet to ship any of the products I paid for. Have had zero communication from them as well regarding my order. Customer service fails to answer too. Not a good customer experience!”

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Posted 1 year ago

Delta Extrax is rated 4.9 based on 493 reviews