“Had an issue with one of the items ordered, which was very quickly addressed. However, they said I would have an immediate refund and 6 days later it hasn't appeared. Very disappointed as I was impressed with the speed of the suggested resolution.”
Dear Penny
We are sorry to hear that the refund for your faulty masher hasn't come through. Something has obviously gone wrong on this occasion.
Please be reassured however, that we sent the refund this morning and you should see it in your account today.
With best wishes
Denny & Sons
“The saucepan was ordered and paid for on 17th August. I had an e-mail on 18th August to say Denny's had unexpectedly run out and the saucepan would be dispatched as soon as it is received from supplier, normally 7 to 14 days. I contacted them on 15th September and received a reply that they had to have enough for a minimum order for the Supplier, but it should arrive within a few days. It did arrive by courier (good) on 18th September. If I knew I would have to wait a month to receive the product, I would have got it elsewhere. They should have been upfront when I first ordered the saucepan, and not kept me waiting for a month. This was poor service.”
Dear Paul
Thank you for writing your review, which is much appreciated.
We are sorry about the unusually long delay with your order, and thank you for your patience.
Our aim is that everything on the website is available for quick despatch, and to inform customers as soon as possible of any problems. However, we appreciate that the delay on this occasion was much longer than you expected and we do apologise.
With best wishes
Denny & Sons
“Product arrived quickly and well protected. Very pleased with our order and should we require further items I would not hesitate in using Denny again,”
