Depop Reviews

Name: Depop
Rating: 1.31

1.3 Rating 155 Reviews

6 %

of reviewers recommend Depop

Company Reviews

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Metrics

1.3

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Depop 1 star review on 13th November 2024

Anonymous

Depop 1 star review on 9th November 2024

Renee

Depop 1 star review on 16th September 2024

Anonymous

Depop 1 star review on 8th September 2024

Mccdeb

Anonymous

Anonymous // 01/01/2019

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“Depop customer service / seller support does not exist . If you have a problem expect to get no replies via email . I have an urgent issue to resolve and they will not communicate with me .”

Helpful Report

Posted 6 months ago

“Hate this app. They deactivated my account without warning citing counterfeits. I don't sell counterfeits. Never have. Never will. No customer service support. Only bots. Worst selling platform ever.”

Helpful Report

Posted 6 months ago

“As others have said they have a mindless buyer is always right policy. I was scammed by a buyer w no recourse. They have no one you can actually talk to to rectify a situation…it’s all borderline bots.”

Helpful Report

Posted 6 months ago

“I purchased a bag, the delivery took a week longer than expected, the item was not as the picture and smells. I started to ask for a refund and they told me they were very sorry but it couldn’t be returned. My first purchase and I felt cheated. This is a scam company. BE CAREFUL!!! Before you buy from this company.”

Helpful Report

Posted 6 months ago

“I sell 2000 GBP per week. They removed the profile because i don't have a 1990s original reciept for some fendi jeans. The team are refusing to authenticate the trousers without the reciept. Even though before- they have pushed the authentication through without the reciept. It just depends who you get. So as it stands i've lost 100,000+ Per year because someone can't be bothered making a moral decision about this.”

Helpful Report

Posted 6 months ago

“Depop have removed 3 genuine designer items in the last 24 hours, despite the fact that the photos clearly show the authenticity of the items and despite the fact that I have a 100% track record of selling genuine designer items (I have over 150 5-star reviews). Yet a quick search on their site shows that similar items which are clearly fake (from sellers with no other items sold, zero reviews, and using stock photos) are still there. This is absolutely disgusting.”

Helpful Report

Posted 7 months ago

“The pennies you’ll make reselling things on Depop are not worth the time and stress. In almost a year using the app I had all sorts of bad experiences, including being harassed three times in my inbox by a weirdo asking me for pictures of myself wearing a specific jacket. These happened a few months apart, showing they have no control over people who are banned returning to the app. But the last drop was a sale in which I sent the parcel with tracking number, the buyer wasn't home to receive the delivery and it sat at the post office for 2 weeks. I warned her she needed to pick it up otherwise it would be returned to me, and so it happened. She blamed me (?) and I reached out to Depop to mediate. I gave her a refund on the item but kept the shipping fee because, you know, I actually paid to have it shipped to her, and the post returns the parcel but doesn’t refund the fee. However, mindless Depop support keeps regurgitating the same standard “buyer-always-right” response saying I should give her a full refund. So basically, even though I did everything right I’m supposed to take a loss out of buyer negligence. In sum, they provide very little support to sellers while taking big cuts, including on shipping. It’s impossible to get eyes on your listing without boosting it, so be prepared to pay them twice as much as they advertise. Maybe you’ll have a better experience if you’re reselling luxury items, otherwise I wouldn’t bother.”

Helpful Report

Posted 7 months ago

“zero seller protection. The buyer sent pictures of a replica item and asked for a refund . He kept the authentic item and sent me the replica. he scammed me out of the refund and had depop issue him a full refund out of my Depop balance. I Just met with my lawyer today and we will seek compensation.”

Helpful Report

Posted 7 months ago

“The platform will allow scammers and counterfeit items sellers. If you decide ro speak up and make platform safe they will block your account. AVOID”

Helpful Report

Posted 7 months ago

“I never received the handbag and when I contacted customer service they said I was SOL.”

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Posted 7 months ago

“Will never use this app to sell on again takes ten working days for your payment and then another 5 days for it to get to your bank absolute joke then have the cheek to take some of the money for fees when it takes that long to get paid out i thought it would be like eBay but it’s not I’ve been waiting 20 days for my pay out and the item was sent on the day and received by the buyer 2 days later but have to wait all that time sort it out Depop it’s a joke when your taking some of the money for fees will stick to eBay and Facebook to sell my stuff not happy at all 😡😡😡😡”

Helpful Report

Posted 7 months ago

“They sold counterfeit items and only allowed returns/refunds on some of them. This is illegal and is actually a federal crime. The fact that they've gotten away with this for so long is a mystery.”

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Posted 7 months ago

“Inwould guve a zero if i could avoid at alllllll costttts they will close your account permanently for no reason with your balance in it their are heartless for no apparent reason even if you provide them with the evidence they will passive aggressively respond and not listen do not sell in this platform”

Helpful Report

Posted 7 months ago

“This was my first time shopping on this site. This a place for scammers Haven. I purchased a LV Never full for 509.00 purchased via Klarna. The seller sent me a notification with a fake tracking number. I received a notification that the item was delivered. I tracked the number and the picture that appeared was not my address. I contacted FEDEX and they said that the tracking number was not the same account and that they could not disclose the address to where it was delivered. I had placed another 2 orders with another seller via Paypal. The seller never answered any of my questions. I made the purchase and the seller never sent me a tracking number. After, several days went by I decided to reach out to Paypal and file a dispute. Thank god that I paid with paypal They refunded my money asap. The 1st transaction was through Klarna. I called them and filed a dispute. They also ruled in my favor and refunded me my money. The sellers are scammers. I saw the same purse and picture on another person's webpage. I would suggest to stick with more trusting sites such as ebay, mercari , offer -up, poshmark. Stay away from Depop. I was lucky to get my refund back quickly. Don't waste your time.”

Helpful Report

Posted 7 months ago

“Scam. I purchased a bag and I received a a bag. I received a message that the item had been delivered. When I went to go check the picture to where the package was left. It was not my house I contacted FedEx and they said that they cannot disclose where the item went. I contacted the seller I have had no response from the seller. This is a scam. I want my money back and please do not use this site.”

Helpful Report

Posted 7 months ago

“I listed wristbands that would fit the Apple watch without mentioning they were Apple wristbands. They first immediately suspended my account. I appealed, and they blocked me permanently. After a long time of creating a huge following and 5-star positive reviews, it is all gone in a flash—hundreds of items listed because of one post that had nothing to do with Apple. Someone must have had a bad day at the office. Unfortunately how they treat people affects individuals massively, but to them, it doesn't matter much. Heartless individuals.”

Helpful Report

Posted 7 months ago

Helpful Report

Posted 7 months ago

“I have been selling on Depop for a few years now and sold many things, lately Depop has been specifically targeting my account and posts. They removed a post of mine and suspended me just like that. They said I had “prohibited items”on my account, as if I had drugs or something. Well the band shirt the removed, I submitted an appeal for, claiming Depop was wrong and that they didn’t need to remove my posts. The never responded after 5 or 6 emailed appeals. They FINALLY answered after they threatened to refund buyers through my PayPal, after I told them they don’t have my permission that I could complete the sale if they’d just unsuspend me. They refused. Now my Depop has 100s of dollars in items I’ve sold, and sales I cannot complete to be paid because of Depop. Depop is not giving me back my funds and refuse to answer my numerous attempts at contact. Do NOT use Depop. This problem alone shows me what kind of loyalty they have for sellers. I’ve sold over 150 items and received 100+ all 5 star reviews and still they act like I’m some terrible person who doesn’t deserve the benefit of the doubt.”

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Posted 7 months ago

“This side is pure paradise for scammers as sellers and buyers have no protection at all.”

Helpful Report

Posted 8 months ago

“BEWARE: AVOID Stay away from depop and use other established selling platforms. They randomly flag/ban people without providing a reason, regardless of whether you have a pending sale. They say that they will delete your account upon request but will refuse to do so but will refuse to do so when asked and retain your personal data indefinitely. Be cautious before providing your personal data and bank account to them. Also, their help desk is a joke and offensive.”

Helpful Report

Posted 8 months ago

Depop is rated 1.3 based on 155 reviews