“Using this service is binary. Either nothing goes wrong, and you get your items. Or everything goes wrong, you never get your items and your money also disappears.”
“I have been shopping online for over 20 years. In all this time, I have never experienced worse customer service than here. I received used, incomplete goods, probably after return. I wrote to support. Even though the shipment arrived in perfect condition, the support blamed them entirely. When I disagreed with their opinion, they spent several subsequent emails trying to force me to blame it on GLS. Support even asked me for photos of equipment that I wrote about as missing in the set, absurd. When I firmly refused and wrote to them that I would report the matter to ECC, I received an answer that I had to return the product and pay for the return. You are just frauds, why should I pay for your mistakes and incompetence?”
“Be aware they dont accept returns, they violate eu return policy laws. Bought two times by them. Got all products ordered an no fake items. But the second time i wanted to return the items because i didnt need them anymore. When the package was delivered to them they didnt accepted it and the parcel returned after 4 weeks. I payed shipping to them for nothing and still have the articles i dont want, lost over 170 €.”
“Ich habe zwei Rücksendungen in einem Paket an Deporvillage geschickt, beide gesondert ausgewiesen. Es handelte sich insgesamt um fünf Teile, davon ein Trikot Set. Ich musste mehrfach nachhaken, bis ich überhaupt eine Rückzahlung erhalten habe. Diese war nicht vollständig. Auf erneutes mehrfaches Nachfragen, entgegnete das Unternehmen, man werde prüfen, ob das Trikot Set angekommen sei. Erneut musste ich mehrfach nachfragen, bis ich die Antwort erhielt, man habe nichts erhalten und werde nichts erstatten - und das, obwohl alle Teile in einem Paket mit den anderen zurück gesendeten Kleidungsstücke enthalten waren.
Ich kann vor dem Kauf bei Deporvillage nur warnen.”
“Avoid at all cost.
I received a seemingly unopened box with sunglasses which was EMPTY.
Honestly, it's the first time I receive an empty box when shopping online.
Of course, the customer service was unable to help.
EUR180 are gone.
Absolutely shocking experience.
AVOID!”
“if you don't mind waiting two weeks (what takes two weeks? walk through the store room, put the items in a box and ship...easy) from order date to ship date, then use deporvillage. at this time i still haven't received my order,..now it's in the hands of an unreliable (previous experience) shipping company. use ANY other online vendor.”
“DO NOT BUY FROM THIS COMPANY. I purchased some ASICS shoes and unfortunately it was the incorrect size. I returned the item by following all of the returns steps exactly as it is on their website and I paid for the postage to return it. It took 2 months and the product ended back on my doorstep. It took about 20 emails back and forth for them to then say that the product and packaging I sent them was damaged. The box and package that was returned to me months later was perfectly intact. Their returns policy is not what they say it is BEWARE!”
“This Spanish shop is toxic. Deporvillage does not refund the money for returned items. Worst experience in 25 years in online shopping. This shop is not a one star (lowest scale to choose here).
The shop is entirely wrotten ZERO.”
“Buyers Beware, do not trust this company and avoid buying anything from them. Deporvillage does not respect the European and local laws concerning the right that clients have to return the item within 14 days of it’s delivery, as that they are legally abided to do. I've bought a Zbike with a defect. I’ve reported the defect straight away and as the quality of the item was poor so decided to request a return of the item, as it’s my right. The customer service simply did not accept the items back, as it’s mandatory by law. I will now need to go to court to enforce my rights of something that should be granted straight away. Terrible experience, as a ex-client I can only advise to buy elsewhere”
“I have Made an order ,but after 2 weeks still have not received my order that i have already paid.
I have also tief to contact then about my order and no reply from them.
That was the lasttime that i fordert something from there.
I recomend to never make an order in this Site.”
“I placed an order begin december. I waited one month. The package was never sent. On 6 january I cancelled my order. Until today, 16 january, I did not receive my money back.
My advise is not to order from this company.”
“It seems Deporvillage doesn't have things they sell in stock. I ordered some boots on 11/10/2022 and was given a delivery date. That date was later changed when they didn't deliver on the first dates, and again changed. Finally, after writing them a couple emails and they replying they would deliver the boots, they said they wouldn't deliver at all - this was after 40 days of waiting.
They blame their "supplier" but I didn't order boots from their supplier, I ordered from Deporvillage and Deporvillage didn't deliver.
I believe their website is a lie. They suggest they have things to sell, but take your order and then don't deliver.
No ski boots for my daughter for Christmas. Thanks to Deporvillage and their lies.”
“DV advertizes they deliver in 24hrs. This was the key reason why I have ordered from them because needed to get Christmas gifts before my travel date. They have sent a mail on the next day 'sorry we can deliver your order within 2-4 days only. I feel fooled and disappointed so I don't recommend this shop as a 'reliable' store.
Order only if it's not urgent for you as they cannot deliver what they commit.”
“Ordered shoes and cycle cleats, went up a size as recommended. Shoes horrendously uncomfortable and too small. Returned shoes for refund but they DO NOT make clear just how much they are going to charge you in 'Administration costs'. I did receive a refund but at a huge percentage of the purchase cost in 'Administration costs' having already paid a large fee for shipping in the first place. Definitely won't use this lot again.”
“UK CUSTOMERS, AVOID AT ALL COSTS!! It is a scam. They are professionals in using deceit.
First, they are Spain-based (although it is not easily visible on the website; price in £, ".net" dominium, etc) so you have to take CUSTOMS COSTS into account.
Second. Their delivery time is incorrectly estimated, even when there are logistics issues (high demand, strikes, etc) and they will not amend it on the website.
Third, it is imposible to cancel any order. They tell you it is processed, even though the status says "preparing" and they have been telling me that for the last 3 days.
My order was supposed to take 48 hours (it still says 48 hours delivery time on the website) and it is being 4 days due to logistic issues within they warehouse. After 3 days calling and emailing, nobody knows where my order is.
NEVER AGAIN!”
“This shop is absolutely not trusted. Based in Spain, they benefit from your trust in their integrity. Once returned, you will not see any refund of your purchase price. These guys are bad. Really bad. On your side and supportive are Spanish officials at Barcelona City Council as these people know, that Deporvillage does not have a working governance. Here can you put your claim.
https://w152.bcn.cat/GConsumWEB/OMIC/WebPublica/Tramitacio?tipusId=5&culture=en-GB”
“Warning - Be careful. This Spanish "shop" is not serious at all. Deporvillage refuses to return money in case of returns! Avoid all this hassle with the entitely useless "service - team". This shop trusts the foreign based buyers will not charge them. This "shop" is scam!”
“Do not be tempted by their sales patter and cheap prices (not so cheap after being stung by Customs duty). These people are rogues. I purchased a Garmin 830 unit. After a long wait and much chasing a package was delivered. It contained air - no Garmin! After agreeing to send out another they withdrew that offer after I said I wanted to cancel the transaction. They said they had proof the unit was in the package. I pointed out that the courier's were theirs not mine and they were liable until the point of delivery. No response. I also printed out that the weight recorded on the postage label was 15g and the unit weighed 79g according to Garmin so it couldn't have been enclosed. No response. It has now been sorted by PayPal resolution in my favour (thank you Paypal) but had I paid with a debit card there would have been no such recourse. Please please avoid. They are dishonest and disreputable.”
