Design A House Sign Reviews

Name: Design A House Sign
Rating: 4.16

4.2 Rating 731 Reviews

79 %

of reviewers recommend Design A House Sign

Company Reviews

Questions

Metrics

4.2

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

0845 519 8168

Email:

info@designahousesign.com

Location:

Ebox Media LtdMaytham FarmMaytham RoadRolvendenCranbrook, Kent
TN17 4QA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my sign about a month before needing it to give as birthday present, it never turned up but was asked to keep waiting. Eventually they agreed to send another one. I asked for this one to be tracked but they declined. The second one never turned up either. Did get a refund but no apology. Very poor service. In the end I went to UK sign shop who were amazing. Kept me up to date with progress through out and delivered high quality good when they said they would, so go with them instead”

Helpful Report

Posted 6 years ago

Hello Vic We are very sorry to hear this is the case. Please accept our apologies. Kind Regards

Posted 6 years ago

“Signs didn’t arrive, I had to ask where they were, eventually came over a week late. No apology. Pretty sure one of them is the wrong size. And my name isn’t Diane Fellows, it’s Nick Hardy.”

Helpful Report

Posted 6 years ago

Hello Nick I am sorry this is the case. I can see that the delivery of the original order was attempted when expected however this was closed/carded as you were not available and had to be rearranged. I can see your order consisted of the two standard sized signs we offer of which we do not sell anything smaller. Once again, we apologies for your delayed delivery, but we are glad all is received now.

Posted 6 years ago

“Very pleased, exactly as shown.......very quick response & helpful when i phoned re:- how the stick on one worked.”

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Posted 6 years ago

“Sadly the colouring was not as bright white as expected. Apparently it does have a disclaimer stating this on the site. I did not see this when I purchased the product. Other the product was great.”

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Posted 6 years ago

“Excellent workmanship and pretty quickly made and delivered. My only regret is I should have bought a bigger size! D.M.”

Helpful Report

Posted 6 years ago

“Wrong font and no interest in putting it right, basically this is what we made and this is what you are getting, very poor customer service.”

Helpful Report

Posted 6 years ago

Hello Michael I am sorry to hear this is the case, but I cannot actually see any correspondence between our customer service and yourself regarding this matter? How did you advise us of this issue? Was the font different to that of which you ordered? I would love to help, but please can you let us know whether the font was incorrect or different to how you was expecting? Thank you.

Posted 6 years ago

“This company provided us with a beautiful sign. The first one they sent was a little soiled by the bubble wrap. I wrote to let Design a House Sign know and they immediately sent a replacement, which is great. Thank you!”

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Posted 6 years ago

“Delivered quickly, looks good. Can't fault it.”

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Posted 6 years ago

“A good quality house sign that looks good!”

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Posted 6 years ago

“Excellent product, looks very stylish”

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Posted 6 years ago

“I recently ordered a new house sign - with my house number and street on it. The first one arrived with a chip on the corner and faults with the actual text (bubbles under the print). A new one was requested but this never arrived and finally a third one was dispatched by courier but unfortunately was sent to the wrong address (despite the actual address being on the actual sign!). I emailed to let them know I had finally received a useable sign (I was able to recover this from the incorrect address) but they never even bothered to apologise. I would not recommend this company to anyone.”

Helpful Report

Posted 6 years ago

Hello Leah I am very sorry to hear this is the case and that you have received this service. We will immediately look into why this was indeed the case with your order and endeavour to put this right for customer in future. I hope now that you have received the sign that everything is now okay, and once again please accept our apologies. Thank you.

Posted 6 years ago

“Definite and clear , this sign is an asset to the frontage of our house . Thank you”

Helpful Report

Posted 6 years ago

“First order never arrived! Had to contact them numerous times to get another sign sent out, and I asked to have a refund on the postage I paid due to the inconvenience and they refused. Don't recommend, poor service.”

Helpful Report

Posted 6 years ago

Hello Louise Thank you for your review. I am sorry to hear of your problems during your order process. It is unfortunate but occasionally when sending items with Royal Mail that a sign may go missing. We send a lot of signs and it seems that on your order this is what happened. We had to allow for Royal Mail to agree that the item has gone missing, but then immediately sent another sign using an upgraded next day courier service free of charge. Unfortunately however we cannot always agree to refund a postage cost on a delay or missing item, because we ourselves also have to pay the upgraded postage costs and re-manufacturing costs to resolve the matter as quickly as possible for you.

Posted 6 years ago

“Great sign Great communication Great value for money Will use this company again Thank you”

Helpful Report

Posted 6 years ago

“Disappointed with the sign. They sell 2 different granite signs and I ordered the more expensive, thinking it would be good quality. Its chipped down one side and the white infill of the number goes over the outline edge in one place, so it's not precise. Equally disappointed in their customer service. I contacted them to find out if they'd despatched the sign because I'd had an email asking me to review it (so wondered if I should have received it by then). I received an unhelpful, standard reply which didn't even refer to my order or my query. It just quoted a standard shipping time as per their website. I have now received the sign but I won't be using this company again.”

Helpful Report

Posted 6 years ago

“It took a week to arrive and I’m not happy as the text is not horizontal on the plate. It angles up by several degrees and the quality is very amateur”

Helpful Report

Posted 6 years ago

Hello Christine, firstly thank you for your review. I would like to say we are very sorry to hear of your disappointment. This is however the first time we have hear of this issue. We would very much like to resolve the matter for you, please can you contact our customer services so that we can send an immediate replacement out. Once again, please accept our apologies, and I hope that in a replacement we can resolve this matter for you.

Posted 6 years ago

“The sign was of very good quality,can be easily seen from the roadside.”

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Posted 6 years ago

“Great product. Arrived promptly. Easy service. Thanks.”

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Posted 6 years ago

“Easy process to design the sign, great quality and quick delivery.”

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Posted 6 years ago

“You have written to my E-Mail address asking for feedback but you have not even got the right name. The first sign you sent me 21 days after I paid extra for 3 day delivery (LATER TOLD THIS IS 3 DAYS AFTER THE SIGN IS MADE) THE DRILLED HOLES WERE NOT IN LINE SENT PHOTO RE SENT SIGN AFTER CHASING AND HOLES WERE NEARLY AS BAD ON SECOND ONE AND BORDER LINE WAS MISSED OF --CUT LOSSES AND WENT ELSE WHERE and had made properly”

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Posted 6 years ago

Design A House Sign is rated 4.2 based on 731 reviews