de Smit Medical Reviews

Name: de Smit Medical
Rating: 4.63

4.6 Rating 178 Reviews

91 %

of reviewers recommend de Smit Medical

4.6

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About de Smit Medical:

de Smit Medical is a family run distributor of medical products and training that has built a reputation for excellence and outstanding performance. Established in 2002 by Lyn de Smit, the company has grown organically ensuring that our core values are upheld. Providing sales, training and support from our rapidly expanding facility in South Gloucestershire, your needs are supported by a national, field-based sales team, a responsive and expert customer service team and an excellent logistical and technical team. Our highly trained staff are further supported by respected clinical advisors, enabling us to respond to your needs appropriately and with expertise

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Anonymous

Anonymous // 01/01/2019

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“Without the help of my NHS Nurse, Alex, there was no way I was going to administer the instructions to activate the machine. The written instructions were utterly confusing and the 2 pictures meant nothing. Other than that I think, now that it is up and running, is going to be helpful.”

Helpful Report

Good afternoon Maureen. Thank you for your review and I am sorry that you found the instructions confusing. Obviously as we are only the distributor we did not write the instructions, however, I will feed your comments back to the manufacturer so that they can review these. I hope now that you have it set up and running you find it beneficial.

“Efficient facility to order the product followed by speedy despatch of it.”

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“I am delighted with my purchase My order was delivered quickly by Postal Services Thank you Freda Smith”

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“Evriting nice and fast, thanks for all 😁😁”

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“Very helpful staff, clear directions and prompt service, what more could one need”

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“Excellent communication, speedy service.”

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“Unfortunately, my package was not addressed correctly and had the wrong house number. It arrived in the right road but to the wrong house. The recipient called up de smit and suggested that de smit call me to arrange collection. I was happy with this and got my parcel much more quickly than if it had been returned and dispatched again. On the other hand, I was glad that we live in a long road and it was not a close neighbour as this approach was not good for medical confidentiality.”

Helpful Report

I am sorry about this. This was definitely not up to our usual high standards and can only once again apologise for our mistake. We will be extra careful when inputting addresses in the future. I am glad that you now have your purchase and if you have any queries or questions, please call us and we will do everything we can to help you.

“All came as agreed good item”

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“Couldn’t figure out how to connect this device to power. Inadequate instructions, unfortunately.”

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“Thank you. you have responded fast and clearly to my questions. The delivery was one day delayed, but it was still on time for me to get it on my trip to London. Than u”

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“The product itself is very expensive, I am not having any results. There is no guidance book to explain properly where exactly to put and how long to use it .”

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Good afternoon. I am sorry to hear that you are not very happy with your product. The instructions on the box state to place the stimulator on the lower abdomen (above the pubic bone) before commencing passing urine and apply gentle pressure to activate the vibration (if you are unable to exert sufficient pressure to activate, then use the on/off button on the back. Keep the stimulator vibrating while uring is being passed and for about one to two minutes after you feel you have finished. I trust this information will help you get the best out of your product.

“I acknowledge the equipment I am purchasing, but I think the post is quite expensive. Otherwise fine.”

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“I hired a Simplex. One of the leads was missing, and the device clearly hadn't been cleaned, though it wasn't bad in that respect. Otherwise it seems to be working OK.”

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“Supportive and helpful. Had a delivery issue and this was resolved quickly.”

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“Very prompt delivery - Very prompt delivery. Very impressed with the last one of these I bought - it lasted over 10 years”

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“My experience - The experience of ordering and receiving the equipment was excellent. I've had a few problems using it though! That is not YOUR problem though!”

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“These TENS electrodes are the best I have found. - These TENS electrodes are the best I have found. Other examples last perhaps a couple of weeks. My first set is still going after two months. I will definately be purchasing againg. High quality, robust and durable.”

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“Easy to buy - Easy to buy, prompt delivery and good communication.”

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“Easy to order and arrived… - Easy to order and arrived quickly..Thank you.”

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“Quick professional service - Quick professional service”

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de Smit Medical is rated 4.6 based on 178 reviews