de Smit Medical Reviews

Name: de Smit Medical
Rating: 4.63

4.6 Rating 178 Reviews

91 %

of reviewers recommend de Smit Medical

4.6

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About de Smit Medical:

de Smit Medical is a family run distributor of medical products and training that has built a reputation for excellence and outstanding performance. Established in 2002 by Lyn de Smit, the company has grown organically ensuring that our core values are upheld. Providing sales, training and support from our rapidly expanding facility in South Gloucestershire, your needs are supported by a national, field-based sales team, a responsive and expert customer service team and an excellent logistical and technical team. Our highly trained staff are further supported by respected clinical advisors, enabling us to respond to your needs appropriately and with expertise

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Anonymous

Anonymous // 01/01/2019

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“Great service”

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“The lady I spoke to who helped me order the system was so helpful and talked me through the ordering process she was so patient . I have now got in to a routine now .”

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“HI Whoever Very please with the machine. Also the order came quite quickly. S taylor.”

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“Very good device for my problem hopefully it will help in curing my problem.”

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“This does not look like the one my practitioner showed me and I am finding it impossible to find the right settings. I am using the nearest I can get and will get advice from her when she returns from holiday. Also, it is supposed to emit 5 pips when it has finished the cycle but it does not and just turns off”

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Good afternoon Christine. I am sorry that you are finding it difficult to set the machine up. There is a video on our website that shows you how to do this https://youtu.be/J4_tGLSD1q8. If you have to wait for your clinician to set it up and it means you cannot use it until then, please let us know nearer the end of your rental period and we will see if we can extend it by a couple of weeks for you.

“I phoned up the lady on the other end of the Phone was so helpful .. I thought I was going to be embarrassed as it’s is a difficult subject to talk but I felt so much at ease .. excellent no improvement necessary 5 star xx”

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“I found online buying easy and when I did have a question I rang and spoke immediately to someone who was very helpful. I got the delivery the following day. The videos were very helpful and the product is easy to use and is proving effective.”

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“Easy enough to order the device. But the correct accessories did prove more challenging. But now I have them I must say they are already making a difference after only one complete week.”

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“I am very pleased with the purchase,it helps with my aliments. Greetings!”

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“Item delivered on time and well packed.”

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“The service was speedy and quick - the staff was very helpful”

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“Arrived very quickly, process of ordering very straight forward, well done to all staff involved”

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“Fast delivery and excellent communication.”

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“Item arrived promptly and well packaged.”

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“Great delivery and the item was just what I needed. Thank you for ease of ordering through to signed delivery.”

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“Excellent service”

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“Still trialling the Simplex machine but both customer service and delivery were excellent.”

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“I put a order in and them found I needed to cancel. They cancelled the order with no problem. A excellent company to deal with.”

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“The website was helpful and I had no trouble finding what I needed. I found Service very good. Using Royal Mail Special Delivery the beautifully packed items were delivered to me in less than 24 hours.”

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“Very pleased with order as it arrived so quickly.”

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de Smit Medical is rated 4.6 based on 178 reviews