de Smit Medical Reviews

Name: de Smit Medical
Rating: 4.63

4.6 Rating 178 Reviews

91 %

of reviewers recommend de Smit Medical

4.6

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About de Smit Medical:

de Smit Medical is a family run distributor of medical products and training that has built a reputation for excellence and outstanding performance. Established in 2002 by Lyn de Smit, the company has grown organically ensuring that our core values are upheld. Providing sales, training and support from our rapidly expanding facility in South Gloucestershire, your needs are supported by a national, field-based sales team, a responsive and expert customer service team and an excellent logistical and technical team. Our highly trained staff are further supported by respected clinical advisors, enabling us to respond to your needs appropriately and with expertise

Visit Website

Write Your review

Tell us how de Smit Medical made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - Equipment ordered came on schedule and I was shown how to use to it by my PTNS Nurse at my appointment the same week. Now self treating at home - save time, no further hospital appointments and save the NHS money too! Win win!”

Helpful Report

“Excellent service and prompt delivery. - Excellent service and prompt delivery.”

Helpful Report

“Neurotrac unit - Excellent service from this company and quality items. Would recommend. I bought the neuro trac unit and periform prob. Both arrived well packaged and within 48hrs.”

Helpful Report

“Was optimistic re this device - Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't get the device to work. The device does show background light, so not a battery problem. Staff in the clinic I've been attending are now deployed elsewhere in the NHS, so no-one to phone for advice.”

Helpful Report

“Good invention. - Once you get the hang of it this helps a lot. I’m sure no-one needs the details but it helps you feel more in control of the unfortunate side effects of a prolapse. It arrived quickly and wasn’t shockingly expensive. And the instructions were clear.”

Helpful Report

“Quick and simple to order - I followed the link the nurse gave me. Completing the order was simple and straightforward. The device arrived very promptly shortly after making my purchase”

Helpful Report

“The service was good - The service was good. A point could have been better: when I ordered the electrodes I did not know that they were a pack of 4. I thought I was ordering 4 but I got 16!”

Helpful Report

“Great customer service with enquiries I… - Great customer service with enquiries I had related to purchase. Fast response, helpful and friendly. Products arrived very quickly too and in recycled packaging, so even better!”

Helpful Report

“Arrived promptly - Arrived promptly. Thanks”

Helpful Report

“Helpful on the phone - When I phoned the staff member, Jan or is her name Jo? was kind, friendly and helpful.”

Helpful Report

“Recommended - Recommended product by physio and its making a big difference. Bought through this site and delivered quickly with no problems. Recommended.”

Helpful Report

“Fast service - Fast service, even during lockdown”

Helpful Report

“Brilliant - Brilliant. A little hard to set up but after a you tube video easy. So interesting can feel it working hopefully time will tell if t works”

Helpful Report

“Great device and could be used by anyone. - Great product , easy to use and can be taken anywhere. Very impressed .”

Helpful Report

“Great service - I had a problem ordering on the website so I contacted de smit who responded very promptly with advice. I ordered what I wanted and it arrived two days later, can’t do better than that!”

Helpful Report

“Superb service with ease of order. - Superb service with ease of order.”

Helpful Report

“Goods arrived on schedule and as… - Goods arrived on schedule and as ordered. Helpful customer service from sales office. Job done and thank you.”

Helpful Report

“Really helpful staff and the website is… - Really helpful staff and the website is excellent. Product first class and service that cannot be faulted.”

Helpful Report

“Easy ordering process well packaged and… - Easy ordering process well packaged and delivery in a timely fashion. Adhesive electrodes are available to order with the Neurotrac Continence but no guidance regarding where to place them though there is information on how to look after them.”

Helpful Report

“Excellent customer service - Excellent customer service. Quick postage and very helpful staff. Recommended.”

Helpful Report

de Smit Medical is rated 4.6 based on 178 reviews